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The journey to Cloud
- 1. The Journey to Hybrid Roger Douglas, Vaishali Bhatt February 16, 2016
- 2. Business objectives and priorities for a CIO • 2020 – Best Customer Experience • 1st choice provider for financial and mobility services • Digital Processing - bring speed and transparency • Engaging customers for life – enhance the digital touchpoints Business Objectives • Provide the platform that is scalable, efficient, and on demand • Focus on digitalization; improve the end-user experience • Drive IT spend from “Lights On” to innovation activities • Transform how IT “does business” • Core vs. Context • Consume vs. Build IT Priorities 2
- 3. A New Style of Business has emerged… powered by IT Converged cloud Systems of record (Legacy systems) Systems of engagement (Social and mobile) IT driven Host business processes Deeply entrenched, decades to build Modernizing and migrating, remain in new model End user driven Contacts and connections Digital (social / business, transactions, money) Cloud and analyticsBalancing opportunity and risk Mobile Apps Integration Information optimization Security 3
- 4. The Promise of Hybrid IT Deliver cost, speed, and compliance improvements to the business 4 Optimize IT costs IT Spend (% of revenue) 5.2% 3.7% Before Cloud After Cloud Protect sensitive data Scale resources up and down fast Services provisioned and de- provisioned in minutes not days 4 52 120 Speed application development 2010 2015 2020 Application Updates Per Year 1 Forrester Thought Leader Paper commissioned by HP, “Better outcomes, faster results. Continuous delivery and the race for better business performance”, December 2013 2 http://www.bain.com/Images/BAIN_BRIEF_Five_faces_of_the_cloud.pdf 3 http://research.gigaom.com/report/survey-enterprise-development-in-the-cloud/
- 5. Getting started Helping deliver tactical quick wins as well as forming longer-term strategy 5 Tactical engagements inform strategy Strategy drives tactical engagements Jumpstart Identify, evaluate, and plan quick wins Strategic EngagementsTactical Engagements Transition workloads to cloud landing zones Today Hybrid Goal State Move Workloads Workshop Clarify decisions and priorities. Align business and IT Roadmap Create comprehensive, high-level strategic plan, including business case Assessment Assess relevant aspects of current state applications, infrastructure, and controls
- 6. Our solutions approach to hybrid infrastructure transformations • Build roadmap in APPS grouping tied to business processes − Horizontal apps knowledge − Industry frameworks (eventually) 1 Transformation Advisory ReplaceRe-PlatformRe-HostRetire APPS Roadmap Client’s Business Processes Business Process # 1 Business Process # 2 Business Process # 3 Business Process # 4 APPS Group APPS Group APPS Group APPS Group 1 Traditional Private Cloud SaaS VPC Public Cloud Multiple Platforms HPE can provide managed services, build and consumption models PC delivery Mainframe Midrange Legacy 1.0 Managed PC Private Cloud 0.8 0.7-0.8 0.6 0.4 SaaS VPC Public Cloud AWS Azure 4 x.x Cost index • We will set up and manage all hosting options and map workload to the right environment (traditional, private and public) 4 Integrated Toolset ITOM Suite CSA SM 10 / Service Anywhere Propel / Broker 2 • Integrated toolset to manage all environments − HP-Managed − Client-Managed − 3rd Party Managed (Public Cloud) − Broker 2 Modular transformation projects to put the apps on the right platform based on the roadmap 3 • Deep experience doing actual migrations − What goes where − Repeated (and automated) experience getting it there 3
- 7. Cloud Service Automation, OO overview Build a Highly automated service lifecycle management to support Hybrid IT transformation which allows • Simplified deployment and scaling for private and hybrid clouds , one-touch provisioning of infrastructure, OS, and applications • Infrastructure monitoring , baseline automation to introduce repeatability, increase quality, reduce costs, and improve productivity • Advanced capabilities such as flex up/out, IP address management, charge-/showback, and integration to ITSM tools and process • Provision Operating System • Apply Security Patches • Upgrade systems • Database and Middleware management
- 8. Helion Stackato: The open platform for cloud native applications • • • • • • Helion Stackato © Copyright 2015 Hewlett Packard Enterprise Development LP. 2015 Restricted .The information contained herein is subject to change without notice.
- 9. The open platform for cloud native applications Auto-Configured Helion Stackato © Copyright 2015 Hewlett Packard Enterprise Development LP. 2015 Restricted .The information contained herein is subject to change without notice.
- 10. DevOps: Reduce friction in bringing business value 11 IT Operations “Be predictable minimize risk” Features & code changes Development “Be more agile - deliver faster” Agile Development Feedback loop DevOps 30x Faster delivery Higher quality Release Reduce costs “Build to run” 50x DevOps “Accelerate business, minimize risk, reduce costs”
- 11. Removing the constraints Our methodology recommends you to start in these four areas Increase automation Reduce latency Increase visibility Address culture first 12
- 12. Initiating Continuous Deployment through DevOps • It is a revolution : A total change from business is done today. • Involve those who are ready, DevOps mindset is important • Intrinsic knowledge if sequence and coding • Build a parallel world do not change existing processes • Deploy most suitable tools for faster integration • An agile process in highly automated environments and appropriate tools 1 Assess your DevOps strategy 2 Identify DevOps maturity of core dev and IT operations processes 3 Implement standards and automation for continuous everything 4 Establish measures and metrics for success
- 13. Hybrid IT Ecosystem Cloud Broker Online Service Catalog Order IT services through Catalog Onboarding, Managed Services Market Management Independent Software Vendor Business Partners Technology Platform Application Workload Portfolio Customers ITServiceManager (ITSM) CIO Command & Control Sourcing & Procurement Managers Spend Analysis & Order Mgmt CTO/IT Architects Cloud design (app arch, service agg & capacity model) IT Ops Mgrs & Sys Admins Dashboards Resource Mgt Managed Cloud with PaaS Hosted Off- Prem Cloud • Data Center Security • Enterprise Service Mgmt • Applications Services • IM&A Public Cloud IT Services Virtual Private Cloud SAAS Cloud/IT Services Dedicated Private Cloud AWS/Azure Cloud Services Managed Services Traditional IT Traditional IT Active-Active Config Automationwith Operations Orchestration Apps Transformation to cloud - Accelerated delivery - Agile/DevOps methodology
Hinweis der Redaktion
- Mercedes Benz 2020 Daimler defined its path towards 2025 on a corporate level, interconnecting the five BUs Mercedes Most successful premium passenger car manufacturer Trucks Undisputed leader in the truck industry Vans Most successful global Van business Buses We are No. 1 in the global bus business and offer our customers superior value Financial We want to be the first-choice provider of financial and mobility services for our customers and dealers Digital Processing Every leasing and financing contract begins with a customer signing documents and then processes are carried out on paper. In the future, work will be digitized, starting with customer experience in the dealership and continuing with the internal processes using modern workflow technologies. This will allow contracts to be processed faster and customers will be able to access their Customer for Life We want to captivate customers their entire lives and strengthen their loyalty to our Group brands. If possible, customers should hardly be able to imagine life without DFS after they have once decided to obtain a vehicle or mobility service from Daimler. Among this lighthouse initiative’s key tasks are the integration into the Group’s Best Customer Experience initiative and the Mercedes.me online platform as well as the development of customer retention programs. Increasing numbers of our customers and dealers want to conduct their transactions online
- UPDATE NOTES SECTION SLIDE PURPOSE AND USE Share HP’s POV on the “New Style of IT”. The ES Marketing notes below are good. In essence, it is using these new technologies (Mobile, Social, Big Data, and Cloud) to re-think and re-create both your Systems of Record (legacy footprint where data is kept and the business is run… this is not going away anytime soon) and your Systems of Engagement (typically a newer footprint that capitalizes on the new technologies to get closer to end-users and let them collaborate and create/consume data when/how/where they want). Studies have shown most enterprises have already extracted 80% of the potential business value from their Systems of Record, yet only 20% of the potential business value from their Systems of Engagement. Focusing on realizing greater business value in the Systems of Engagement will (as a by-product) also help companies unlock the remaining business value from their Systems of Record. Ask the customer for their thoughts on our PoV. How well does this align with their thinking? What are they most concerned about? Speaker’s Notes from ES Marketing: The New Style of IT is where cloud, security, big data, and mobility all converge in comprehensive solutions to better connect customers, citizens, communities, partners, and suppliers to your organization. It’s the merging of legacy Systems of Record with the new Systems of Engagement. In other words, incorporating IT-driven systems with systems that are led by business drivers and innovation. The New Style of IT supports organizational goals. It gives you choice as to how you consume IT, where you get it, and how you pay for it. It is efficient, open, flexible, scalable, and collaborative. It will predominantly be made up of as-a-service and consumption-based models. The bottom line is that the organization’s objectives will now drive IT. Key Points: A new paradigm and a new role for IT and the CIOs Systems of record are deeply entrenched and responsible for key business processes These assets will remain in the new model However, systems of engagement are springing up all over as mobile device users demand access to the organization The real success will be in the marriage of these two systems … allowing for the new systems of engagement, but ensuring that they are enterprise grade, scalable and secure.
- For HPE composable infrastructure we kept the focus to the new announced HPE Synergy (infrastructure as code). Attached you will find the keynote presentation of Ric Lewis, whom we met during the evening event personally. I scheduled a F2F meeting with Neil McDonald (VP HPE Blade Infrastructure), who explained and discussed HPE Synergy with Mr. Rauth and Dr. Pflueger. After the meeting we visited the HPE Synergy showroom, where HPE people, which are already using Synergy within HPE-IT, shared their experiences with our customers. The cloud exhibition was very large and had a lot of different booths. So we decided to take a guided tour to select areas of interest afterwards. The most interesting part has been a discussion with our own developers around DevOps culture/staff – communication and collaboration. Mr. Rauth was really excited about the information he got during the talk and we have some following actions, which are also agreed in the last key supplier meeting. A very interesting information around our cloud strategy is the announcement about the Public Cloud Strategic Partnership with Microsoft. To get new insights arount our 3PAR technology and strategy I organized a F2F meeting with Milan Shetti our WW storage CT. In this discussion Milan showed how perfect the 3PAR technology fits into Daimlers Score2x landscape and how new upcoming functionalities (e.g. files services) can help furthermore. Complement – SME from HPE to reinforce the trends we are seeing in the industry Account will share our experience Discover – mini EBS Udo with executives and SMEs w/SME’s
- Imagine an enterprise where you have instant knowledge and control over all of your IT assets, from public cloud to traditional IT. Where you can harness and orchestrate all of your IT power to produce innovative business solutions for your customers, your citizens, and your internal stakeholders. Do you wish that you had one expert who could tie it all together for you and make sense of the cloud? CIOs are faced with an out-of-control “IT sprawl” of different vendors with varied price lists, and frustrated employees who can purchase their own cloud with a credit card…and do! HP Helion Managed Cloud Broker helps you regain control and management of your IT environment, bringing together cost savings, IT efficiencies, and increased capacity, while securing your data within rigorous industry standards. We can advise you on the right cloud strategy, with a tailored transformation plan. EMA Research “What is the Future of IT Service Management” executive respondents stated “.. A single unified console for endpoints was essential.” 2015. Cloud management platform with integration capabilities into non-cloud services as well as traditional ITO including Data Center services. Delivered ‘as a Service’ across providers, services within those provider, creation of new services aggregated within and across providers In addition, the platform is delivered as a managed service to include maintenance and operations Everything starts with a Unified Experience (portal marketplace) Integrated internal IT portal Personalized portal for all brokered services including branding Multi-language support User account management Overview of catalog items Overview of user’s subscriptions Overview of user’s service management items Dashboards and reports Security management Fine-grained role-based access Single sign-on across Broker 2-factor authentication support Catalog and subscription management Criteria-based catalog search and select Shopping cart and checkout Link to approval management Subscription life cycle management: order, change, suspend, resume, terminate Link to budgets and current IT spend Pricing including dynamic pricing Service management Request and approval management Simple, complex including multi-level Integrations into users and organizations Budgeting approval integrations Capture service providers tickets View and correlate tickets across Service Providers Submit and manage Service Requests Security management Installation and configuration of security scanning agent Security reports and dashboards Advanced security of the management platform Managed security services Financial management Edit budgets per organizational unit View current and forecast spend versus budget View financial details per subscription Miscellaneous financial reports: spend per service provider, catalog item type, organization, and so on Contract management All services have an asset lifecycle and need to be tracked Approvals management Performance management Deploy monitoring tools Configure thresholds and alerts Trigger performance incidents Use performance dashboards Capture monitoring data from service providers Capture Service Performance reports from service providers Foundations needed for elasticity and flexing Compliance management Auditing of broker functions This audit trail can provide insight into workload placement decisions As well as Provide audit trail of subscription and other service activity Administration services Edit user accounts and access rights Edit organizational structures Edit approval policies and rules Configure branding, languages, and currencies Edit user-defined catalog items Configure dashboards and reports Configure interfaces with external systems and services Interfaces to service providers Register contract terms and user credentials Manage connectivity to service provider for provisioning and configuration services APIs for automation and orchestration Service requests Email Manage catalog and price updates Consuming and aggregating services that are provided by the provider and moving them to an HP managed model But, also allowing for more visibility and management of those external services R1. 0 - Cloud Service Providers HP Managed VPC Amazon Web Services VMware technology To support customer and HP provided private clouds and virtualized environments Will cover the future providers integrations in the upcoming roadmap slide, but as you can see, these are HP and 3rd party providers that we will continue to focus on for our support Cloud management platform with integration capabilities into non-cloud services as well as traditional ITO including Data Center services. Delivered ‘as a Service’ across providers, services within those provider, creation of new services aggregated within and across providers In addition, the platform is delivered as a managed service to include maintenance and operations Everything starts with a Unified Experience (portal marketplace) Integrated internal IT portal Personalized portal for all brokered services including branding Multi-language support User account management Overview of catalog items Overview of user’s subscriptions Overview of user’s service management items Dashboards and reports Security management Fine-grained role-based access Single sign-on across Broker 2-factor authentication support Catalog and subscription management Criteria-based catalog search and select Shopping cart and checkout Link to approval management Subscription life cycle management: order, change, suspend, resume, terminate Link to budgets and current IT spend Pricing including dynamic pricing Service management Request and approval management Simple, complex including multi-level Integrations into users and organizations Budgeting approval integrations Capture service providers tickets View and correlate tickets across Service Providers Submit and manage Service Requests Security management Installation and configuration of security scanning agent Security reports and dashboards Advanced security of the management platform Managed security services Financial management Edit budgets per organizational unit View current and forecast spend versus budget View financial details per subscription Miscellaneous financial reports: spend per service provider, catalog item type, organization, and so on Contract management All services have an asset lifecycle and need to be tracked Approvals management Performance management Deploy monitoring tools Configure thresholds and alerts Trigger performance incidents Use performance dashboards Capture monitoring data from service providers Capture Service Performance reports from service providers Foundations needed for elasticity and flexing Compliance management Auditing of broker functions This audit trail can provide insight into workload placement decisions As well as Provide audit trail of subscription and other service activity Administration services Edit user accounts and access rights Edit organizational structures Edit approval policies and rules Configure branding, languages, and currencies Edit user-defined catalog items Configure dashboards and reports Configure interfaces with external systems and services Interfaces to service providers Register contract terms and user credentials Manage connectivity to service provider for provisioning and configuration services APIs for automation and orchestration Service requests Email Manage catalog and price updates Consuming and aggregating services that are provided by the provider and moving them to an HP managed model But, also allowing for more visibility and management of those external services R1. 0 - Cloud Service Providers HP Managed VPC Amazon Web Services VMware technology To support customer and HP provided private clouds and virtualized environments Will cover the future providers integrations in the upcoming roadmap slide, but as you can see, these are HP and 3rd party providers that we will continue to focus on for our support Key Points Builder and Broker (aggregation) Provide expected foundational services across the most requested providers Continue to focus on enhancing and enriching the available services across the hybrid environment, provided as a service In a managed services model Key Points Builder and Broker (aggregation) Provide expected foundational services across the most requested providers Continue to focus on enhancing and enriching the available services across the hybrid environment, provided as a service In a managed services model
- Culture / People Increase automation Automate everything you can Accelerate routine tasks Ensure repeatability Reduce errors Reduce latency Continuous integration and testing Continuous builds API driven testing Testing virtualization Continuous delivery and deployment Continuous security from dev thru prod Increase visibility Continuous assessment: Monitor and measure everything Constant feedback loops Prioritize business, security and dev planning Improve and iterate Visibility across teams
- For HPE composable infrastructure we kept the focus to the new announced HPE Synergy (infrastructure as code). Attached you will find the keynote presentation of Ric Lewis, whom we met during the evening event personally. I scheduled a F2F meeting with Neil McDonald (VP HPE Blade Infrastructure), who explained and discussed HPE Synergy with Mr. Rauth and Dr. Pflueger. After the meeting we visited the HPE Synergy showroom, where HPE people, which are already using Synergy within HPE-IT, shared their experiences with our customers. The cloud exhibition was very large and had a lot of different booths. So we decided to take a guided tour to select areas of interest afterwards. The most interesting part has been a discussion with our own developers around DevOps culture/staff – communication and collaboration. Mr. Rauth was really excited about the information he got during the talk and we have some following actions, which are also agreed in the last key supplier meeting. A very interesting information around our cloud strategy is the announcement about the Public Cloud Strategic Partnership with Microsoft. To get new insights arount our 3PAR technology and strategy I organized a F2F meeting with Milan Shetti our WW storage CT. In this discussion Milan showed how perfect the 3PAR technology fits into Daimlers Score2x landscape and how new upcoming functionalities (e.g. files services) can help furthermore. Complement – SME from HPE to reinforce the trends we are seeing in the industry Account will share our experience Discover – mini EBS Udo with executives and SMEs w/SME’s