Definition of teams and four conceptual frameworks to analyze team behavior.

1. Teams and teamwork Manuel E. Contreras KNL/SDI March 2009 This presentation does not represent the official position of the Inter-American Development Bank or its member countries. It was developed for training purposes only. The author gratefully acknowledges the comments of Christel Steinvorth and Gabrielle Vetter to a previous version. The usual caveats apply.

3. Is it an organizational unit, a work group or a team? © endostock – Fotolia.com VPS KNM SCL INE Division A Division B

4. Seemingly effortless and yet powerfully compelling … © Steven Pepple - Fotolia.com

5. 1. A small number of people 2. With complementary skills 3. Who share a c ommon purpose and goals 4. A commitment with a common vision of progress. 5. And mutual responsibility What is a Team? Source: Katzenbach & Smith, 1993

6. Team building is not about getting everyone to see things the same way. An effective team leverages each team member’s unique way of seeing, thinking and acting in order to illuminate all possibilities, minimize risk and produce effective results . Source : Katzenbach & Smith, 1993

7. Focusing on Team Basics Performance Results Skills Accountability Commitment Collective Work Products Personal Growth * Problem solving * Technical/ functional * Interpersonal * Mutual * Small number of people * Individual * Specific goals * Common approach * Meaningful purpose Source : Katzenbach & Smith, 1993

8. Ten characteristics of a high performance team Source : Biech (2008) Clear Goals Defined Roles Open and Clear Communications Effective Decision Making Balanced Participation Valued Diversity Managed Conflict Positive Atmosphere Cooperative Relationships Participative Leadership

9. © 1991-2004 Allan Drexler and David Sibbet

10. The five dysfunctions of a team Inattention to RESULTS Avoidance of ACCOUNTABILITY Lack of COMMITMENT Fear of CONFLICT Absence of TRUST Source : Lencioni, 2005