This document discusses finding cost-effective models for certifying and implementing international standards in small and medium enterprises (SMEs) in Macedonia. It presents a SWOT analysis of SMEs implementing standards and outlines different certification standards. It then describes the three processes involved: implementing a management system, certifying and surveilling the system, and maintaining the system long-term. The goal is to help Macedonian SMEs improve competitiveness by providing affordable paths to certification.

1. Finding Cost Effective Models for
Certification and Implementation of
the International Standards in Small
and Medium Sized Enterprises in
Macedonia
Goran Sazdov
President of Chamber of Consultants and Trainers
of Republic of Macedonia
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org

2. SWOT
Analysis Strengths
Weaknesses
Self-confidence
Increased competitiveness Resistance to change
Organizational learning
Leadership not involved
Creativity & Innovation
Entrepreneurship Lack of motivation
Opportunities
Joint MASIT & CCTRM Threats
Certification Body accredited
by Macedonian Accreditation Unknown competition
Body Uncertified SMEs – not
(http://www.iarm.gov.mk/ ) competitive nationally and
MASIT & CCTRM mutual regionally
trust and synergy for regional
success
Bigger regional market
share
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org

3. Different International Standards
ISO 9001:2008 Quality
Management System ISO 14001:2005 Environmental
Management System
BSI ISO 18001:2004 Occupational
and Safety Management System
ISO 20000-1:2005 Information
Service Management System
ISO 27001:2005 Information
Security Management System
ISO 26001:2011 Social
Responsibility Management
System
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org

4. Three Different Processes for the ICT Companies
Implementation of the
Management System
Certification and Surveillance of
the Management System
Maintenance of the Management
System
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org

5. Implementation of the Management
System
• Initial Review To-Do • Consulting activity
• GAP Analyses during the
• To Do List development and
• Detailed Project Plan implementation of
the Management
System
Consulting
GAP
Activities
Certification Audit
Pre-certification Audit Management Review
Corrective Measures
Internal Audit
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org

6. Certification and Surveillance
of the Management System
Surveillance of
the Management
System
6 months
9 months
Certification 12 months
Corrective Re-certification
Measures on 36 months
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org

7. Maintenance of the Management System
PDCA Methodology for Continual Improvement
Performance
Sustainability
Plan Do
Act Check
Assurance=Management System
Time
8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference
14-15 October 2010, Ohrid www.seeita.org