1. Lynn McGhee
24 Cannon Street,
Little Downham
Ely
CB6 2SR
Email: james248@btinternet.com
Mobile: 07590543769
Tel: 01353 699002
Personal Profile
Operations manager with experience of successfully coordinating the activities of various
departments concerned with the area budget, quality of service, health and safety, and
overall distribution of products. Providing an excellent commercial approach to solving
problems and delivering business targets.
Comfortable working with people of all levels, including extensive collaborative working with
trade unions. Having proven people management skills with the ability to manage
performance and motivate my team on both an individual and team level, while providing an
excellent commercial approach to solving problems and delivering business targets.
Now looking for a new and challenging managerial position that will make the best use of my
existing skills and experience and that can also expand my professional development.
Work History
Royal Mail
Rural Operational Delivery Manager Cambridge 2004-2014
Main Responsibilities
 Managed a £4.2m budget, with a team of 185 employees in a busy and highly
unionised working environment.
 Overseeing all key areas of the business scorecard, including; budget, duty
coverage, health and safety and recruitment and training.
 Overall responsibility for a fleet of 30 vehicles, including legal compliance.
 Analysis of budget data to ensure cost effective and robust planning of duties.
 Ensuring capacity and capability are continually planned, particularly during peak
times.
 Quality of Service KPIs. Effective management of all premium products against
business target, ensuring customer expectations were met.
 World Class Mail – involved in introduction of standards of performance using a
range of approaches.
 Overseeing mail despatch to schedule to meet Service Level Agreement between
functions.
 Encouraging, identifying and developing best practice strategy.
 Working closely with the Financial manager, Quality of Service team, Health and
Safety Lead and HR.
Key Achievements
 Over achieved budget target (£4.2m budget), including 5% stretch target
 Key player in the successful implementation of a new HR system (People System
Portal) the largest migration to a HR programme in Europe. This included Initiating
and delivering both group training and 1-1 coaching sessions.

2.  Recognised gap in driver training. Initiated and introduced new driver training
modules, which included the legalities of driving, required vehicle safety checks and
security processes.
 Planned and implemented training for all staff in the use of new hand held digital
devices within a very tight timescale and limited budget to undertake the task.
 Implemented cost reduction plan ahead of National agreement with the trade union.
Resulting in structured duty change, resulting in a 400 hours per week saving
(£312k).
Prior Work History
Royal Mail
Delivery Office Manager Ely 2000-2004
Delivery Office Manager Saffron Walden 1998-2000
Delivery Office Manager Biddgleswade and Sandy 1995-1998
Quality Assurance Manager Cambridge and Stevenage 1993-1995
Post person Cambridge 1990-1992
Key Skills and Competencies
 Achieving budget in a dynamic and ever-changing business environment.
 Understand all legal, regulatory and compliance requirements.
 Proven ability to manage, lead and build successful teams
 Customer focused
 Team leading and people development skills as part of a diverse group of people
 Continuous Improvement
 Ability to manage operations within budgetary constraints
Additional Information/Training
DCPC Qualified
Digital Tachograph holder
IOSH qualified
HR System Expert
Recruitment & Interview Techniques Accredited
Equality Training
Discrimination Training
Bullying & Harassment Investigation
Safety for Managers
Accident and Investigation trained
Microsoft Office Suite
Warehouse management
First Aid in the workplace (valid until 2017)
Stock control
Cash handling
Forklift Qualified
References
Available upon request