This document outlines the key steps in a quality management (QM) process, including design, production, delivery, and customer service. It notes that quality must be embedded throughout each step. It also lists different methodologies that should be used to identify and address quality issues, such as process understanding, measurement, analysis, engineering tools, auditing, and development. Finally, it shows that quality impacts costs and pricing, and a map tracking quality metrics should be available to assess economic impacts.

3.  Quality is
embedded in
every step of the
Production &
Distribution
process.
Design &
Development
Production
 A Map of points
affecting Quality
must be on the
Marketing desk
for assessing
economic
impacts
Delivery
QM
Customer
Service
$
$$
+
$
+
$
+
$
=

4. Quality Measured
Quality offered
$$

5.  Four steps may
QM
disclose
underlying
improvement
opportunities…
QM
Process
Understanding
Measurement
Support
Analysis
Implementation

6.  Different
methodologies
and practices
must be
employed for
identifying and
addressing
quality issues…
Process
Understanding
Measurement
Analysis
Engineering
Tools
Performance
Implementation
Marketing &
Sales
Auditing
Development
Cost& Pricing
Support

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12. We put perspective...

https://sites.google.com/site/mxiconsultores/