Innovation should not be accidental, it can be managed! This short presentation walks us through different drivers, models, processes and engagement types around innovation. Content of the presentation was tailored for Shared Service Centers.

2. Innovation
The key to sucess
Łukasz Paciorkowski
Executive Architect, CEE Enterprise Applications
lukasz.paciorkowski@pl.ibm.com

3. © 2014 International Business Machines Corporation
Agenda
• What is innovation?
• Innovation - - interesting add on or necessary capability?
• How to manage Innovation?
• Why IBM?

4. © 2014 International Business Machines Corporation
What is Innovation?
1.
Idea
2.
Invention
3.
Innovation
Innovation according to IBM: Using a new idea or existing solution in a new
context or a way which brings a value.

5. © 2014 International Business Machines Corporation

6. © 2014 International Business Machines Corporation
Innovation – interesting add on or necessary capability?
Business
Models
Technology
Infrastructure
Applications
Business departments:
• Business strategies
• New requirements
Market:
• New business model
• New customers
• New markets
• Growing expectations
Competition:
• New products
• New solutions
• Increased pressure
Technology:
• New trends
• New & improved solutions
• Technological advancements
Corporation Strategy:
• Operational costs reduction
• Increased flexibility
• Optimization
Regulations:
• Law changes
• EU regulations
Clients:
• New generation of clients
• „Informed” customers
• Social Media impact

7. © 2014 International Business Machines Corporation
Innovation – interesting add on or necessary capability?
Business
Model
Applications
Technology
Infrastructure
Tactical initiatives
(Quick wins)
Strategic initiatives
Delivery Models
Innovation
Process
optimization
New Architectural
Patterns Implementation
New products,
solutions & services
Legacy systems
innovation
New Markets &
Business Capabilities
Business
Transformation
Application Platforms
Innovations
Commercial Innovation
Business Model Innovation
Infrastructure Innovations

8. © 2014 International Business Machines Corporation
Innovation – interesting add on or necessary capability?
Business
Model
Applications
Technology
Infrastructure
Tactical initiatives
(Quick wins)
Strategic initiatives
Network infrastructure
modernization
Support requests
analysis / Predictive
Analytics
New global
collaboration
platform
Business Platforms
consolidation
Migration to the
public cloud
infrastructure
Help Desk
Outsourcing

9. © 2014 International Business Machines Corporation
How to manage innovation?
Innovation should not be accidental.
Innovation can be managed!

10. © 2014 International Business Machines Corporation
Innovation Management Mode
Helps to setup appropriate structures and
processes stimulating innovation ideas
and enabling next generation solutions
implementation. All of this focusing on
generating value & positive business
outcomes.
Business
Strategy
Innovation Agenda
Innovation Management & Governance
Innovation Enablers
Portfolio
Management
Innovation
Organization
Management
Risk/Benefit
Evaluation
Project
Management
Knowledge
Management
Business Value
Analysis
Incentives
and Rewards
Communi-
cations
Innovation
Strategy
Vision
Innovation
Mix
Innovation
Model
Definition
Value
Proposition
Talent Culture
Internal
Collaboration
External
Collaboration
Tools &
Frameworks
Infrastructure
Innovation Management Model

11. © 2014 International Business Machines Corporation
Assessment of the organization
and innovation experience
Sensing
& Envisioning
of inputs into the
innovation
process
Ideation
around
identified
areas
Evaluation
of ideas identified
Development
of selected ideas
Realization
of ideas
through
execution
Innovation Cycle
Is a formal process
helping to manage the
innovation initiatives life
cycles
Innovation Management Process

12. © 2014 International Business Machines Corporation
Innovation Projects Portfolio Management Process
Delivery
Step 1
Idea
generation
Step 2
Review &
Discussion
Step 3
Themes
definitions
Step 4
Projects
initiatives
Step 5
Project
delivery
Projects
Ideas generation using multiple
sources of inspiration (customers,
employees, competition,
partners)
Ideas review and
themes generation
Themes review and cross
domain relationships
descriptions
Ideas & Themes are
evaluated and classified by
the value they bring to the
business
Transforming themes
into a concrete
delivery projects
ThemesDiscussionIdeas

13. © 2014 International Business Machines Corporation
Why IBM?
430,000IBMers, in 170 countries, speaking 165 languages
1,110
software products in
the IBM portfolio
3,000active researchers,
including 5 Nobel
Laureates
120,000
Global Business
Partners
6,478
U.S. patents in
2012 alone
20 consecutive years of
U.S. patent leadership
8,000
business analytics
consultants with
industry experience
$6B
invested in research
and development
each year
20 consecutive years
of U.S. patent leadership
$14B
in analytics software
acquisitions alone
since 2005
Rich enterprise cloud
computing capabilities
with over
$3B
in cloud acquisitions
to date
65,000
Service Delivery
personnel

14. © 2014 International Business Machines Corporation
Wybrane referencje
UK Banking Organization
Type of Project:
Innovation Agenda – 5 steps approach
Benefits: SLA improvements, Cost improvements,
Increased overall added value being delivered by IBM to
the client.
UK Banking Organization
Type of Project:
Extreme Blue
Benefits: The project has exceeded all expectations of
IBM and the client. We can't give out full details of the
solution developed at the moment as a number of
potential patent and invention submissions are being
reviewed
ABN AMRO Value Creation Centre
Type of Project:
Innovation Agenda
Benefits: Cost savings, process optimization, programme
achieved exceeded target savings and the project won
the bank’s ‘One Bank, No Boundaries’ award.
Barclaycard Loans / Firstplus
Type of Project:
Innovation Day
Benefits: Client feedback from the workshop was
extremely positive, valued about collaboration and joint
discussion.
Danske Bank
Type of Project:
Innovation Jam
Benefits: The number of participants exceeded all
expectations and the Jam was considered a big success
by the bank and IBM.

15. © 2014 International Business Machines Corporation
Joint Innovation
Partnership Programme
(e.g. Value Creation
Centre)
Innovation
Facilitation Programme
Joint Innovation
Forum
Support and consulting
in Innovation area
Workshops & presentations
around Innovation
Specific projects
focused on innovation
One time events
High engagement from IBM and
Customer
Innovation focused on
front end of the projects
Small & big onetime projects
e.g. First of a Kind projects
One time
consulting/coaching
Regular meetings focusing on
multidisciplinary innovation
One time events Programs & partnerships
High level
of involvement
(Client/IBM)
Limited
involvement
(Client/IBM)
Innovation Partnership Levels (Client + IBM)

16. © 2014 International Business Machines Corporation
Intelligent
Cost Reduction
Cloud Roadmap
Workshop
Innovation
Days
Workplace
and Mobility
Innovation
Value Workshop
Cross Client
Events
(e.g. Technology
Innovation Exchange)
Innovation
Discovery
Dragons Den
Style Workshop
Innovation
Theme Workshop
Formal
programs
Popular
Topics
OneTime
Events
Innovation Jump Start with IBM