join.me by LogMeIn provides conferencing services to support presentations, sales demos, and online collaboration use cases. By speaking with join.me customers, Nucleus found that the ease of use for end users and administrators led to increased adoption, improved business productivity, and IT efficiencies. Also, join.me’s low pricing relative to functionality resulted in significant cost savings.

1. GUIDEBOOK
JOIN.ME BY LOGMEIN
August 2013
Document N111
© 2013 Nucleus Research, Inc. Reproduction in whole or part without written permission is prohibited.
Nucleus Research is the leading provider of value-focused technology research and advice.
NucleusResearch.com

2. 1© 2013 Nucleus Research, Inc. Reproduction in whole or part without written permission is prohibited.
Nucleus Research is the leading provider of value-focused technology research and advice.
NucleusResearch.com
August 2013 Document N111
THE BOTTOM LINE
join.me by LogMeIn provides conferencing services to support presentations, sales demos,
and online collaboration use cases. By speaking with join.me customers, Nucleus found
that the ease of use for end users and administrators led to increased adoption, improved
business productivity, and IT efficiencies. Also, join.me’s low pricing relative to
functionality resulted in significant cost savings.
THE SITUATION
Conferencing and collaboration technologies have existed for decades, which have led to a
variety of products in this market. Audio conferencing, web conferencing, internet-based
calling, instant messaging, file sharing, screen sharing, whiteboarding applications, mobile
applications, and groupware-based scheduling functions have all sought to solve the
challenges associated with remote collaboration.
However, a key challenge is that applications in this space are typically siloed and do not
directly connect with each other. As a result, separate applications may be needed to
manage audio, web, and chat functions. These applications must be opened one at a time
and individually configured to include all relevant stakeholders.
Conferencing solutions also typically require proprietary software or agents to be
downloaded onto a computer or mobile device. This approach takes up valuable time
during the start of a meeting and can often be incompatible with a company’s security
policies, which may make the meeting impossible to conduct or require IT support to fully
deploy. This leads to late meetings starts or even the need to reschedule meetings if
connection problems take up the entire scheduled meeting time.
Although unified communications was supposed to solve many of these siloed problems,
the truth is that most unified communications solutions today consolidate a number of
inferior applications into a suite, none of which would gain adoption as a standalone
product. As a result, end users end up trading off the quality experience of a best-in-
breed application for the convenience of an all-you-can-eat suite of half-baked
communications tools while paying for a dedicated unified communications server.
End-user organizations seeking conferencing and collaboration solutions are also
pressured to reduce the total cost of ownership associated with these applications. This
cost includes the basic license, the cost of upgrading applications as the company requires
new capabilities, and the resources and time associated with supporting these
applications. In an attempt to justify premium prices, conferencing vendors have

3. 2© 2013 Nucleus Research, Inc. Reproduction in whole or part without written permission is prohibited.
Nucleus Research is the leading provider of value-focused technology research and advice.
NucleusResearch.com
August 2013 Document N111
continued to add functionalities regardless of whether these new tools are actually
necessary to run a business conference call or not, such as PBX integration or advanced
emoticon images (for those who truly need smiley and winking faces to be represented by
a multitude of dedicated images).
The remainder of this guidebook is broken into several sections. Below is a list of the section
headers to provide a view into the full contents of the guidebook. If you are interested in
downloading the complete guidebook, please visit here.
WHY JOIN.ME BY LOGMEIN
KEY BENEFIT AREAS
EASE OF USE AND GREATER ADOPTION
EXTERNAL COLLABORATION WITH SUPPLIERS AND PARTNERS
EASE OF CREATING A BUSINESS DEPLOYMENT
REDUCED COST
BEST PRACTICES
TAKE ADVANTAGE OF CLOUD OPTIONS
FOCUS ON THE FUNCTIONS YOU NEED
USE LOGMEIN VENDOR SUPPORT TO LEVERAGE CONSUMERIZED IT
START WITH A TRIAL
IDENTIFY KEY USE CASES
CONCLUSION
If you are interested in downloading the complete guidebook, please visit here.