Oxford County Council: The road to improvement | Rob Hill | July 2014

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Department for Communities and Local Government Local Digital Campaign

Presentation by Rob Hill about improving the website at Oxford County Council. Presented at Really Useful Day Oxford on 23 July 2014.

Regierungs- und gemeinnützige Organisationen

A never ending journey……
….the road to improvement
Rob Hill - Web Services Manager

The difference?
Pre FMS
Average 318 pcm
7.5% of all reports
Post FMS
Average 1232 pcm
17% of all reports
45% of highway reports are digital (web and email)

Continuous improvement
LEAN
Agile
Sprint
SIXSIGMA
KANBAN
5s
Minimum Viable Product
ValueStreamMapping
Backlog
Iteration
Productowner
BurndownScrumRetrospective
Timeboxing
Waterfall
Lead time
Deming cycle
Eighty-twenty rule
Kaizen
Just-in-time
Muda

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