BB 3.1. The role of interactions in brain and organizational health
Sample-Linda Pickard_Pickard-Laws_Gaining Trust, Building Morale
1. The Habit Loop: Change the Routine, Change
the Results
Gaining Trust and
Building Morale
Dr. Linda Pickard, PhD
CEO, Pickard & Laws
416 505-2557
lpickard@pickardlaws.com
2. Profile: Linda E. Pickard Ph.D.
Award-winning instructor/adjunct professor for design and delivery
of innovative leadership programs
Social media writing: twitter.com/lindapickard;
www.nkleadership.blogspot.com
Areas of specialty: neuro-leadership (applying brain science to
leader and team member behaviour), visioning, strategic thinking
& planning, strategy execution (team level), developing and
leading high performance teams, creative problem-solving.
President & CEO, Pickard & Laws
Hon. B.Sc.(Food Sciences), Dip. Nutr. (Public Health Nutrition),
M.Ed., Ph.D. (Educational Psychology), University of Toronto
Email: lpickard@pickardlaws.com
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3.
4. Gaining Trust and Building Morale:
Even Monkeys Have Their Standards
http://www.youtube.com/watch?v=GcJxRqTs5nk
/Frans de Waal, Moral behaviour of animals
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6. Today’s Objectives
1. Explore trust - and morale – building through
three lens – charisma, character and
confidence;
2. Clarify why and how emotions drive trust and
morale.
3. Add to your tool kit of effective leadership
practices.
7. Agenda
• The Trust Foundation: SCARF Power
• The Inspiring Start: Charisma (Passion,
Purpose or Cause)
• The Core of Everything: Character (Ponder)
• The Necessary Mindset and Habit: Confidence
(Practice)
• New Ways of Working
9. Powering Up Trust and Morale: A Lens
for Exploring
3Cs: Charisma, Character and
Confidence
4Ps: Passion, Purpose, Ponder, Practice
10. The Brain – Evolutionary Levels, Multiple
“Societies” and Feedback Loops
• I: The Reptilian Brain (The
Basics - Stayin’ Alive)
• II: The Mammalian Brain
(Instincts and Relationships)
• III: The Human Brain: (Future
Possibilities…Decisions – The
CEO)
11.
12. The Inspiring Start: Triggers of Trust
and Morale (SCARF Power)
• Status: relative importance to
others
• Certainty: ability to predict
future
• Autonomy: sense of control
over events
• Relatedness: Sense of safety
with others
• Fairness: perception of fair
exchanges between people
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13. Brain Politics: Social needs are Treated Much
the Same Way in Our Brains as Need for Food
and Water
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14. Thoughts Drive Emotions and
Emotions Drive Motion
Positive emotions produce optimal functioning, not
just within the present, pleasant moment, but over
the long-term as well.
/Barbara Fredrickson, Broaden and Build Theory of Positive Emotions,
U. North Carolina, Chapel Hill.
15. Gaining Trust and Building Morale:
Habit to Practice # 1
Change the
chemistry of the
conversations (CIQ)
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16. What is Charisma?
• Greek word “gift”
• Religious connotation: “of
the spirit” and “inspired”
• “Visionary”, “energetic”,
“unconventional”
• Beneficial in times of
distress (psychic,
political, economic,
ethical, religious)
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17. Charisma is Top Leadership Quality Across
61 Cultures (17,300 Managers)
• Integrity
• Inspirational
• Visionary
• Positive
• Encouraging
• Motivating
• Confidence-building
/Globe Leadership, 2007
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22. If Purpose and Passion Get Things Started, Then
Warmth and Competence are the Conduits
Warmth Behaviours? Competence Behaviours?
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23.
24. Gaining Trust and Building Morale
Habit to Practice # 2 (Charisma)
• Fight for a
cause/purpose (the
answer to “Why?”)
• Engage your team in
exploring its “cause”
• Show your passion
(warmth)
26. Can You Change Your Character?
• Comes from Greek word
“engrave”
• Sum of deeply engrained
patterns of behaviour (“inner
theatre”)
• Acquired through genetics and
culture
• Used interchangeably with
personality
27. Which of These Factors Do Not Substantially
Impact Team Performance?
• Equal opportunity of turn-
taking/input
• Incentives
• Social connectedness
• High aggregate IQ
• Women
• Progress/small wins
• External intelligence gathering
• Emotions of team
leader/manager
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28. Sleep Gives Character a Boost
• How much is needed
daily?
• What do you get on
average daily?
• What’s the downside of
too little sleep?
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29. Gratitude Activates Your Inner
Mandela
http://www.youtube.com/watch?v=oHv6vTKD6lg&li
st=PLzvRx_johoA_QznlVHjbByQdHZAhWRQzr&in
dex=12
/Soul Pancake, The science of happiness.
32. An Engaged Inner Life Develops
Character
Eulogy virtues
…whether you are kind,
brave, honest, other-
focused (prosocial), give to
receive
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33. Gaining Trust and Building Morale
Habit to Practice # 3 (Character)
Ponder
(mindfulness)
34. The 20-Mile March: A Commitment
Culture (J. Collins, Great by Choice)
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35. Confidence and Competence: The
Paradox
Modest Confidence
• Aids in adapting to
environment
• Enables paying attention to
situation
• Catalyzes self-improvement
Extreme Confidence
• Increases danger of
narcissism
• Can lose touch with reality
• Can become morally
disengaged
36. Confidence “Sweet Spot: When We
Feel Safe and Special
The healthy middle -
Moving seamlessly
between self-absorption
and caring attentiveness…
/Craig Malkim, Rethinking
Narcissism
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37. Golden Rule of Habit Change: Keep Same
Cue and Reward, Change the Routine
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38. A “Can Do” Growth Mindset is Key to
Habit Change
https://www.youtube.com/watch?v=OMbsGBlpP
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/Charles Duhigg, The power of habit. TED Talk
39. Gaining Trust and Building Morale
Habit to Practice # 4 (Confidence)
Deliberately Practice
• Before enlightenment,
chop wood, carry water
• After enlightenment, chop
wood, carry water
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40.
41. Gaining Trust and Building Morale
Habits to Practice (Summary)
• SCARF Power
• Charisma (+ve cause)
• Character (challenge ‘ostrich
self’)
• Confidence (growth mindset)
• Change CIQ
• Show passion, ignite with
purpose
• Visit your “inner theatre”
(ponder)
• Practice deliberately/invoke
personal power
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44. Persistence Pays
Hilary Hanson (May 27, 2015). Dog with big stick
on narrow bridge teaches us the meaning of
trying. Huffington Post (0:60)
http://www.huffingtonpost.com/2015/05/27/dog
-big-stick-bridge-
video_n_7451004.html?ncid=tweetlnkushpmg00
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