Trust is a subjective quality of a situation. It’s messy, situational and contextual. How can we make sense of it? How can we improve it? And: what impact would that have? Take away practical answers to these questions. Olaf boldly labeled himself the Trust Artist three years ago, starting a journey of curious discovery while helping to increase trust and confidence in people and systems. Now he’s ready to share what he’s learned. Integrating common sense, neurobiology and complexity science, experience how to work with trust. Trust is often explained as something hard to build and easy to lose. I have found a more helpful perspective. We always have trust: I may trust you to do as you say, or trust you to lie to me - both are qualities of a situation and a relationship. I will explore the different variants of trust in my talk that are relevant in business: Confidence and how that effects choices we make, how we show up, how much of our creative potential we bring to work. How culture can encourage confidence or dampen it, and how leadership choices set examples and boundaries for the choices of others. Last but not least, how trust leads to clarity of intent - and how clarity of intent is a necessary condition for clarity of design. The session will contain interactive exercises that people can take away and use at work or at home the next day. Practical methods to understand, assess and increase trust.

1. Physics of Trust
@OlafLewitz

2. call the trust artist for:
exquisite attention
Temenos
people-centred agile
learn how to love what you do
@OlafLewitzhttp://trustartist.com
olaf@lewitz.net

4. #context

5. What
is
Trust?

7. Onion
https://www.flickr.com/photos/dineanddish/577815734

8. trust is complex:
messy
contextual
situational

9. make sense of
trust:
coherence
perspectives
awareness

10. group
conversation
factors influencing
trust

11. 11

15. 15

16. context
limits
boundaries

17. DoD - DoR
working aargh
physical space
food …

18. 18

19. 19

21. clean language

22. 22

23. core protocols
coding conventions
non-violent
communication
anatomy of peace

24. experiment

29. 29

30. shared vision
temenos
lego serious play
listening …

31. Photo by ЕленАндреа - Creative Commons Attribution-ShareAlike License http://www.flickr.com/photos/14901566@N07 Created with Haiku Deck
Exquisite
Attention
?AB>50

32. 32

35. Photo by pasukaru76 - Creative Commons Attribution License http://www.flickr.com/photos/38451115@N04 Created with Haiku Deck
CHOICE

36. real options
options have value.
options expire.
never commit early
unless You Know Why.

40. AcceptanceForgiveness

41. acceptance
capacity to deal with
things
I don’t know

42. forgiveness
capacity to deal with
things
I don’t like

43. truth about people
you can trust them.
they will surprise you.
let go of expectations.

44. awareness options

45. temenos leadership academy

46. i invite you
to
make choices.

47. Photo by bp6316 - Creative Commons Attribution License http://www.flickr.com/photos/7232687@N03 Created with Haiku Deck
make
trusting
choices

48. be
wise
because the world needs more wisdom

49. and if you
cannot be wise
pretend to be someone
who is wise, and then
just behave like they
would.
Neil Gaiman