Time and attendance, workforce Management solutions, and advanced scheduling software, time management

1. National “Excellence in Service” Award Winner in Time & Attendance

2. • ITS began operations in 1927
and has been a NOVAtime
partner since 2001, with Chris
Kapenga, CPA as Owner since
2008
• NOVAtime Technology, Inc.
was founded in 1989 by Frank
Su, CEO
• We provide a robust suite of
workforce time management
solutions for organizations
from 25 to 50,000 employees
• Business model similar to
world-class companies such as
Lexus
• SaaS or client-server install
NOVAtime
NOVAtime Team 1
Software Support – Tier 1
Implementation,
Configuration and Training
Sales
Software Support – Tier 2
Software Design, Development and Debugging
NOVAtime Team 2 (ITS)
Software Support – Tier 1
Implementation,
Configuration and Training
Sales
9/29/2015 2
Overview

3. 9/29/2015 3
Implementation Methodology
Assess Plan
Design
& Build
Test Deploy Support

4. • Software support needs from customer are categorized and
prioritized:
Ticket Type Description Response Time
Level 1 Incident Any Software failure or interruption that makes it impossible for
Customer to operate the Software as needed for processing payroll
within the next 24 hours
2 hours
Level 2 Incident Any Software failure or interruption that makes it impossible for
Customer to operate the Software as needed but payroll does not need
to be run within the next 24 hours
4 hours
Note: > 95% of calls are answered directly by your support team on first
call, and your support team is the same group used for implementation to
ensure knowledge of your specific configuration.
9/29/2015 4
Support when Needed

5. 59/29/2015
Data Collection

6. 69/29/2015
Contact Us
Contact Us for all your;
• Time and Attendance
• Workforce Management Time collection
• Advance Scheduling Systems
• Vacation, Point System and much more.