The document summarizes a webinar presentation about Lean IT Kaizen. It introduces the Lean IT Association (LITA) and its Lean IT Kaizen certification course. The presentation then describes a case study where Lean IT Kaizen principles were applied to improve two core banking processes - money in and money out. Key activities from the case study included defining problems, measuring performance, analyzing issues, improving processes, and controlling changes. Applying the LITA Lean IT Kaizen course framework helped structure the improvement work.

1. Practical Use Case on
Lean IT Kaizen

2. WELCOME!

3. Presenter
Deborah Burton
Member Marketing Team
Lean IT Association (LITA)
Channel Marketing Manager
ITpreneurs

4. LITA - Pioneering a Global Standard for Lean
IT Education & Certification
● Lean IT Association (LITA) is a non-profit organization founded by three
Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant,
Quint Wellington Redwood and three Examination Institutes (EIs) -
APMG, EXIN, PEOPLECERT International Ltd. To realize its broader
purpose LITA aims to provide:
● An industry-standard set of Lean IT reference materials and other
resources for practitioner organizations to use;
● An certification scheme aimed at practitioner organizations looking to
adopt Lean IT principles in the IT Service development and operations
department as well as professionals that want to be certified in Lean IT
on various levels.

5. Today's Guest Presenter
Reni Friis
CEO
BlueHat P/S

6. Watch the webinar recording
Webinar Recording
30-Minute Practical Use Case:
Demonstrating Lean IT Kaizen
in Action

7. Today's Agenda
1. Welcome
2. About the Lean IT Association (LITA)
3. About LITA Lean IT Kaizen Course
4. Hands-on Case Lean IT Kaizen
1. Situation, complication and key question
2. Approach
3. xxx
4. Results
5. How the LITA Lean IT Kaizen course can be a help in a case like this
5. Teaser for next webinar
6. Recap & Q&A

8. All LITA Lean IT Courses

9. Aim
• The aim of the course is to prepare the participant to prepare and run Kaizen events
Format
• Three day intensive course, with lots of interaction, exercises – and lots to learn
• LITA Lean IT Foundation is a prerequisite
• Syllabus, publication and sample exam available prior to the course
Target audience
• The target audience of the Lean IT Kaizen course is leaders and employees responsible for daily
Kaizen or running Kaizen events.
• The level of understanding gained is understand and apply
3. About LITA Lean IT Kaizen Course

10. • The course uses the Six Sigma DMAIC improvement model leveraging the Lean A3 tool as the
basis for progressively completing a full improvement proposal
• Practical skills and application of learning outcomes will be demonstrated by each student
developing though the completion of an A3.
• Participants can choose to either use a common case study or use one from their own experience
• The Lean IT Kaizen Lead is someone who is involved with a Lean improvement project that
could be at any level of the IT organization, in any ‘department’
3. About LITA Lean IT Kaizen Course

11. 3. About LITA Lean IT Kaizen Course
KAIZEN AND PROBLEMS A3ORGANIZING KAIZEN THE METHOD

12. This case takes place in a Danish financial organization over the course of 2½ months, and focuses on the core processes
“money in” and “money out”.
Situation
The processes in scope are highly critical to core business and customer perception. They were under suspicion for being
highly complex and at high risk for errors. The money in must be visible on the portal within a couple of days, and money out
must be executed correctly and on a timely manner.
Complication
Many potential points of failure in the processes, much dependencies on specific employees to run daily operations within the
processes, and lots of manual control and follow up results in risky core processes.
Key Question
Can we execute our core processes with less risk of failure and with more certainty of timeliness?
Note: Structure from Barbara Miintos “Pyramid Principle”, which you learn more about in the Lean IT Kaizen course.
4. Hands-on Case Lean IT Kaizen

13. Key activities
• Mobilizing and preparing for the Kaizen improvement work and events
• Ensuring management support and alignment
• Preparing and mobilizing for the subsequent implementation and control
work
Preparation for the events
• Identifying the general source of improvements
• Mobilizing VOC, VOR, VOP, VOE etc
• Qualifying the situation: Is there a gap, do we know the causes, do we
know the solutions?
• Identifying the Kaizen team roles: Sponsor, lead, team (5-8, well… 20…)
• Preparing for the Kaizen events (location, attendees, artefacts)
• Coordinating for management leverage and support
4. Hands-on Case Lean IT Kaizen
Project timeline – Money out

14. The DEFINE phase
Proj. purpose

15. The MEASURE phase

16. The ANALYZE phase

17. The IMPROVE phase

18. The CONTROL phase

19. Employees were highly
engaged and felt extremely
empowered
Employer had a more
efficient process
execution, and less risk
in core processes
The level of complexity in core
processes were highly reducedI think regulators were
more happy too…
Customers
experienced
fewer errors
and delays
Results
Fill
out

20. How can the LITA Lean IT Kaizen Course help in a
case like this?
Having the knowledge that you get from the Lean IT Kaizen course, will give you a well tested structure to plan
and execute your improvement work around.
Particularly regarding:
- Stakeholder mobilization
- Problem identification and analysis
- A3 for the right overview
- DMAIC for the right progression
It is a clear advantage, if the employees and leaders involved are also trained in the Foundation and
Leadership areas…

21. 5. Teaser for Our Next Webinar…

22. Contact: www.leanitassociation.com
ref@bluehat.dk
ref@bluehat.dk
Follow us on LinkedIn or join our LinkedIn Group:
www.linkedin.com/company/lean-it-association
deborah.burton@itpreneurs.com

23. Watch the webinar recording
Webinar Recording
30-Minute Practical Use Case:
Demonstrating Lean IT Kaizen
in Action

24. Thank You!

25. Experience Lean IT in Action
We believe that “Lean Thinking” should be an integral part of every
Enterprise IT organization and also every IT professional’s toolkit.
Lean thinking is about understanding how to assess business processes, to identify and eliminate
waste. Today, many IT professionals stakeholders from cross-functional areas -operational,
tactical and strategic — have or are planning to get certified in Lean IT with the objective of
reducing waste and improving efficiency.
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