2. 2
AGENDA
â˘Wales Quality Centre
⢠An Introduction to the Business Excellence Model
⢠Methodology
⢠Assessment techniques
â˘Wales Quality Award
3. 3
Wales Quality Centre
⢠Our mission is to create a culture of
excellence in Wales through continuous
improvement
⢠Independent
⢠Not for profit - registered charity
⢠Membership organisation, since 1988
4. 4
Wales Quality Centre
⢠National Partnership Organisation for EFQM
in Wales (the âGuardians of the model)
⢠Involved in helping organisations respond to
whole authority analysis required by Wales
Programme for Improvement
⢠Working with private, public and third sectors.
5. 5
⢠A model created by the European Foundation for
Quality Management (EFQM)
⢠A management diagnostic tool
⢠Identifies strengths and Areas for Improvement
⢠A method of benchmarking
⢠A self-assessment methodology
What is the Business Excellence
Model ?
6. Leadership People
Results
People Processes,
Products &
Services
Strategy
Partnerships &
Resources
Customer
Results
Society
Results
Key
Results
10% 10%
10%
10%
10% 15%
10%
15%
10%
Learning, Creativity and Innovation
Enablers Results
7. The Enablers
Leadership People Processes,
Products &
Services
Strategy
Partnerships &
Resources
10% 10%
10%
10%
10%
Enablers
8. Leadership - evidence of
⢠How leaders address
and shape the future of
the organisation
⢠The leadership
approach and the
breadth of its application
Leadership People Processes,
Products &
Services
Strategy
Partnerships &
Resources
10% 10%
10%
10%
10%
9. Leadership
How leaders address and
shape the future of the
organisation
⢠Actively define the future
of the organisation
⢠Leaders develop the
mission vision and values
Leadership People Processes,
Products &
Services
Strategy
Partnerships &
Resources
10% 10%
10%
10%
10%
17. 14
Why adopt it?
⢠Measures effectiveness/organisational competence
⢠Provides a framework to understand the big picture
⢠Helps you to understand the impact that initiatives
have on each other
⢠Gives a âGlueâ to bring initiatives together
⢠Creates a common language for improvement
18. Outcomes
⢠Feedback report detailing areas of good practice
and opportunities for improvement.
⢠Scoring data that can be used to measure
progress
⢠Assistance with developing an improvement plan
15
19. Awards/Assessment Process
- New
⢠Agree a date with Wales Quality Centre (WQC)
between April and December
⢠Allocate responsibility to relevant staff for the areas of
the Excellence Model listed above.
⢠The final session of the assessment day, will be a
discussion between WQC assessors and a group of
employees, typically 4 members of staff that have
limited or no management responsibility
⢠Post assessment WQC assessors will score the
organisation based on Business Excellence Model
scoring criteria and prepare a feedback report.
20. Awards/Assessment Process - New
⢠Pre Assessment:
⢠For those that want it, WQC will do awareness
sessions to familiarise staff with the model and
the assessment process.
21. 18
Follow on action
⢠Identify areas for improvement
⢠Prepare Action Plan for improvement
⢠Implement Action Plan
⢠Repeat process in twelve months or
sooner if appropriate?
â˘Commit to a three year programme