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Laura Vilsbaek - The user journey & The user experience
1.
www.lauravilsbaek.dk kontakt@lauravilsbaek.dk @lauravilsbaek Photo: Micky Wiswedel THE
USER JOURNEY & THE USER EXPERIENCE
2.
lauravilsbaek.dk / @lauravilsbaek It’s
all about actions and actual user experience THE USER JOURNEY
3.
lauravilsbaek.dk / @lauravilsbaek THE
USER JOURNEY Remembering entire sequences: Before, during and efter
4.
lauravilsbaek.dk / @lauravilsbaek THE
USER JOURNEY Identifying touch points
5.
lauravilsbaek.dk / @lauravilsbaek THE
USER JOURNEY Identifying hassles
6.
lauravilsbaek.dk / @lauravilsbaek THE
USER JOURNEY Identifying peak + end
7.
lauravilsbaek.dk / @lauravilsbaek THE
USER JOURNEY Identifying your baseline
8.
lauravilsbaek.dk / @lauravilsbaek THE
USER JOURNEY Identifying moments of loyalty
9.
lauravilsbaek.dk / @lauravilsbaek THE
USER JOURNEY Identifying ambassadors
10.
lauravilsbaek.dk / @lauravilsbaek THE
USER JOURNEY …involving new users…
11.
kontakt@lauravilsbaek.dk lauravilsbaek.dk @lauravilsbaek THANKS
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