Laura Vilsbæk Olesen

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With 12+ years of experience as a Senior Project Manager and Process Consultant my main fields of expertise lie within digital projects, ranging from digital transformation projects over digital business development projects to very specific products and services such as apps & websites. I'm the one making sure that we provide actual business value by supporting both the customer and the corporate journey. Also, I'm the one handling the traditional aspects of Project Management as well as facilitating workshops and creative processes in project teams, making sure that everyone is aligned, knowing exactly what and when to deliver - and why. Education: Master's degree in The Science of...

business development design thinking user experience user journey digital digital strategy service design customer experience mapping customer journey mapping customer journey customer experience empathy mapping brugerrejse servicedesign brugeroplevelse servicebevis kahneman client care peak end rule project teams project management innovation business model

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Laura Vilsbæk Olesen

Präsentationen

Projektledelse i Praksis - Undervisning på Erhvervsakademi Aarhus - 3. marts 2016

Projektledelse i Praksis - J.Boye netværksmøde

Service anticipation gap

J Boye Master Class #iwdk - Laura Vilsbaek - Design Thinking Applied to Digital Business Development

User needs & project teams - Umbraco Codegarden 2016

Umbraco festival - Design Thinking & Digital Business Development - 300916

IntraNote ERFA - Find forelskelsen - Brugerrejse og brugeroplevelse

Digital markedsføring 2016 - Bedre brugeroplevelser i B2B-land

J. Boye - Digital Leadership - Design and Business Development

Umbraco Festival 2017 - Kickass kundeoplevelser - 220917

Oplæg for VL gruppe 44 - Kick ass kundeoplevelser med digitalisering og design thinking