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BUSINESS BIOGRAPHY
                                               LANA
                                            GLOGOWSKI
                                          A versatile and experienced consultant servicing
                                          the health, education and community services
                                          sector with project management, training and
                                          facilitation, strategic planning, funding
                                          submission and media writing services




 1. PRECIS OF SKILLS AND EXPERIENCE


Lana has developed a very busy consultancy business following twenty five years experience in the
community services sector in a variety of roles with Federal, State and Local Government. Her areas
of expertise include child protection, parenting services, foster care and adoption, alcohol and drug
use, services for women, regional and community development as well as youth and recreation
services.

A qualified secondary teacher, Lana has substantial project and staff management experience as
well as teaching/training expertise and event management skills.

Examples of project research:
    Surveyed all Australian and New Zealand paediatric palliative care services to gather
      information on their service delivery models and achieved a 100% response rate

Examples of project management expertise:
    Developed Geraldton Lotteries House over a period of three years which included on-going
     liaison with a 12 not-for-profit agencies, oversight of building refurbishment and establishment
     of governance systems

      Developed a Regional Women’s Health service with Federal Government funding awarded on
       the basis of a research project undertaken in partnership with the Nursing Practice Research
       Unit of Curtin University

Examples of event management skills:
    Organised a public launch for a ten minute promotional video on the Midwest region that
     attracted over 1000 people to Queen’s Park Theatre in Geraldton
    Planned, promoted and co-ordinated the delivery of two one-day forums in Perth on Family
     Group Conferencing that featured a team of international guest speakers and attracted
     approximately 500 participants
    Conceptualised and organised the inaugural “Lost Children’s Services” across six sites at
     Perth’s Skyshow
Examples of consultation skill:
    Managed the community consultation processes of a formative study with the Town of Victoria
     Park that included the facilitation of focus groups and the development and collation of an on-
     line survey
       Managed a region-wide consultation process in the Midwest of WA focusing on women’s health
        issues that included an extensive postal survey in collaboration with the Nursing Practice
        Research Unit of Curtin University
       Managed a project on behalf of the Australian Red Cross focused on the needs of children and
        young people with life limiting illnesses that involved expert interviews, on-line surveys and
        facilitated focus groups

Other skills and abilities include:
    Board of Management experience over a number of years with organisations including
       Southcare, Geraldton Sexual Assault Referral Centre and Geraldton Youthline

       Local Government experience as a Local Government Councillor with the City of South Perth

       Public speaking skills developed as a member of Toastmasters International

       Media writing skills demonstrated via a parenting column with the Perth Community
        Newspaper Group and a drug and alcohol column in a WA regional newspaper



 2. CONSULTANCY EXPERIENCE




 YEAR       CLIENT             TASK               DESCRIPTION


 2012       Australian Red     Development of     $35K project awarded on the basis of a quote
            Cross              a self-directed    Currently being undertaken.
            (Lady Lawley       and costed         Responding to the move towards self-directed
            Cottage)           service design     supports and services, this project will develop an
                               model              implementation framework for Lady Lawley Cottage
                                                  including costing and pricing considerations.
                                                  Strategies to develop the framework include expert
                                                  interviews, a family forum, on-line surveys and
                                                  focus groups.

 2012       Kalparrin          Exploration of     $10K project awarded on the basis of a quote
                               outreach           Funding from the Princess Margaret Hospital
                               services to the    Foundation enabled Kalparrin to explore the
                               Goldfields         development of a model for the provision or
                               region             regional services. This project involved community
                                                  engagement by utilising the media and local
                                                  service providers, expert interviews, focus groups
                                                  and on-line surveys. The resulting report included
                                                  draft budgets, data analysis and recommendations.

                                                   2
2012      West             Community           $40K project awarded on the basis of an
          Australian       Outreach and        interview and quote.
          Symphony         Engagement          Orchestras around the world are exploring their
          Orchestra        Project             relevance to communities and as a consequence
                                               are engaging in an exciting array of community-
                                               based activities. This project involved the detailed
                                               exploration of a number of community-engagement
                                               initiatives and included extensive desk-top research
                                               and expert interviews with both the Arts and non-
                                               Arts sectors.

2011      University of    Community-use       $30K project awarded on the basis of a quote.
          WA               feasibility study   The study was focused on determining community
                           (current)           interest and potential engagement with the New
                                               Fortune Theatre at UWA. This outdoor
                                               Shakespearean theatre was in need of
                                               considerable refurbishment. Consultations were
                                               undertaken with existing and emerging theatre,
                                               music, dance and other performance groups to
                                               determine strategies to increase interest and
                                               utilisation of the theatre.

2011      Department for   Service Review      $50K project won through competitive tender
          Child                                process
          Protection                           A review of DCP’s Parent Support Program was
                                               undertaken in collaboration with two other
                                               consultants and involved the development,
                                               distribution and analysis of extensive electronic
                                               surveys, desk-top case reviews and focus group
                                               consultations either face-to-face or by
                                               teleconference. A comprehensive report with
                                               considerations for future direction was presented at
                                               the conclusion of the review.

2011      Health           Service Review      $25K project awarded on the basis of a quote.
          Department of                        Undertook a review of the Paediatric Palliative Care
          WA                                   (PPC) service within Princess Margaret Hospital
                                               which involved consultation (via survey) with
                                               children and families, medical specialists and
                                               community-based service providers. The review
                                               also involved consultation (via survey) with the
                                               service heads of interstate and international PPC
                                               service providers.

2010/11   Australian Red   Research and        $50K project awarded on the basis of a quote.
          Cross            Consultation        Developed a model for the provision of respite and
                                               other support services to families of children with
                                               life-threatening illnesses. This project involved
                                               consultations with community-based agency CEOs,
                                               medical specialists, Director Generals and other
                                               senior public servants. It also involved the
                                               organisation of a well attended sector forum.
                                               Consultations were undertaken with families via
                                               surveys and focus groups. The project concluded
                                               with the development of a service delivery model
                                               that was written up in a comprehensive final report.

                                                3
2010-11 Department for   Recurrent           $20k per annum (for 5 years) won through
        Child            delivery of pre-    competitive tender process
        Protection       Adoptive            Recurrent delivery of educative workshops on a bi-
                         Learning and        monthly basis for prospective adoptive parents.
                         Development         This work required research and development of
                         workshops           workshop content, establishment of registration and
                         (ongoing)           payment processes, recruitment of guest speakers
                                             as well as the development of evaluation and
                                             reporting processes.

2010    Town of          Community           $10K project awarded by the Town Of Victoria
        Victoria Park    Consultation        Park on the basis of work completed in
                         Component of        formative study
                         Feasibility Study   Undertook community, business and stakeholder
                                             consultations as part of the feasibility study. This
                                             involved the engagement of community-based
                                             agencies, the business community and members of
                                             the general public in a consultation process via
                                             face-to-face meetings and on-line surveys.

2010    Bayswater        Policy and          $8K project awarded on the basis of a quote.
        Family Centre    Procedure           Updated and further developed an existing policy
                         Manual              and procedure manual ensuring legislative
                                             compliance and user friendly format. This involved
                                             detailed consultation with Board Members and staff
                                             and writing tasks with a focus on accurate detail.

2010    CLAN             Parenting           $5K project awarded on the basis of a quote.
        WA               Training            Developed five parenting modules for a volunteer
                         Sessions            training program complete with workbook, power
                                             point presentations and presenters notes. This
                                             involved desktop research and face-to face
                                             consultation with key stakeholders followed up by
                                             detailed writing and program development.

2009    Town Of          Formative Study     $20K project won through competitive tender
        Victoria Park                        process.
                                             Developed both site and management models with
                                             a focus on community use of a five hectare site that
                                             included three historic buildings. Consultation
                                             strategies included facilitated focus groups, an on-
                                             line survey, and desk-top research.

2009    Cambridge        Organisation of     $1k project awarded on the basis of a quote.
        International    Field               Utilised networks within the community services
        College          Placements          sector to identify placements for tertiary students.

2009    Family           Facilitation of     $4K per course as a set fee
        Partnership      Core Courses        Facilitated five day courses on the Family
        Training                             Partnership Training model delivered to
        Incorporated                         professional practitioners working with families.




                                              4
3. EMPLOYMENT HISTORY



YEAR       EMPLOYER           ROLE               DESCRIPTION


2007       Department for     Senior Practice    Facilitated the placement of children with severe
to 2008    Community          Development        disabilities and in the care of the CEO with not-for-
           Development        Officer            profit placement agencies.


2005       Department for     Supervisor,        Managerial responsibility for a team of 20
to 2007    Community          Fostering          professional staff who recruited, screened,
           Development        Services           assessed, trained and supported foster carers

1997       Family and         Team Leader        Managed a team of twenty professional staff
 to 1998   Children’s         (Scarborough)      including case managers and community
           Services                              development staff


1995       Department for     Community          Managed a team of four professional staff and a
 to 1997   Child Protection   Development        range of community development projects
                              Co-ordinator
                              (Perth District)

1993       WA Alcohol and     Midwest Regional   Developed and delivered alcohol and drug use
 to 1995   Drug Authority     Co-ordinator       programs, educative activities and counselling
                                                 services


1987       Geraldton          Centre Manager     Managed a youth centre including sessional tutors
 to 1989   Skillshare                            and professional staff under the Skillshare
                                                 program

1987       Busselton          Relief Teacher     Taught English and Social Studies to Year 8, 9
           Senior High                           and 10 students
           School, WA




                                                 5

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2012 bus bio for lana

  • 1. BUSINESS BIOGRAPHY LANA GLOGOWSKI A versatile and experienced consultant servicing the health, education and community services sector with project management, training and facilitation, strategic planning, funding submission and media writing services 1. PRECIS OF SKILLS AND EXPERIENCE Lana has developed a very busy consultancy business following twenty five years experience in the community services sector in a variety of roles with Federal, State and Local Government. Her areas of expertise include child protection, parenting services, foster care and adoption, alcohol and drug use, services for women, regional and community development as well as youth and recreation services. A qualified secondary teacher, Lana has substantial project and staff management experience as well as teaching/training expertise and event management skills. Examples of project research:  Surveyed all Australian and New Zealand paediatric palliative care services to gather information on their service delivery models and achieved a 100% response rate Examples of project management expertise:  Developed Geraldton Lotteries House over a period of three years which included on-going liaison with a 12 not-for-profit agencies, oversight of building refurbishment and establishment of governance systems  Developed a Regional Women’s Health service with Federal Government funding awarded on the basis of a research project undertaken in partnership with the Nursing Practice Research Unit of Curtin University Examples of event management skills:  Organised a public launch for a ten minute promotional video on the Midwest region that attracted over 1000 people to Queen’s Park Theatre in Geraldton  Planned, promoted and co-ordinated the delivery of two one-day forums in Perth on Family Group Conferencing that featured a team of international guest speakers and attracted approximately 500 participants  Conceptualised and organised the inaugural “Lost Children’s Services” across six sites at Perth’s Skyshow
  • 2. Examples of consultation skill:  Managed the community consultation processes of a formative study with the Town of Victoria Park that included the facilitation of focus groups and the development and collation of an on- line survey  Managed a region-wide consultation process in the Midwest of WA focusing on women’s health issues that included an extensive postal survey in collaboration with the Nursing Practice Research Unit of Curtin University  Managed a project on behalf of the Australian Red Cross focused on the needs of children and young people with life limiting illnesses that involved expert interviews, on-line surveys and facilitated focus groups Other skills and abilities include:  Board of Management experience over a number of years with organisations including Southcare, Geraldton Sexual Assault Referral Centre and Geraldton Youthline  Local Government experience as a Local Government Councillor with the City of South Perth  Public speaking skills developed as a member of Toastmasters International  Media writing skills demonstrated via a parenting column with the Perth Community Newspaper Group and a drug and alcohol column in a WA regional newspaper 2. CONSULTANCY EXPERIENCE YEAR CLIENT TASK DESCRIPTION 2012 Australian Red Development of $35K project awarded on the basis of a quote Cross a self-directed Currently being undertaken. (Lady Lawley and costed Responding to the move towards self-directed Cottage) service design supports and services, this project will develop an model implementation framework for Lady Lawley Cottage including costing and pricing considerations. Strategies to develop the framework include expert interviews, a family forum, on-line surveys and focus groups. 2012 Kalparrin Exploration of $10K project awarded on the basis of a quote outreach Funding from the Princess Margaret Hospital services to the Foundation enabled Kalparrin to explore the Goldfields development of a model for the provision or region regional services. This project involved community engagement by utilising the media and local service providers, expert interviews, focus groups and on-line surveys. The resulting report included draft budgets, data analysis and recommendations. 2
  • 3. 2012 West Community $40K project awarded on the basis of an Australian Outreach and interview and quote. Symphony Engagement Orchestras around the world are exploring their Orchestra Project relevance to communities and as a consequence are engaging in an exciting array of community- based activities. This project involved the detailed exploration of a number of community-engagement initiatives and included extensive desk-top research and expert interviews with both the Arts and non- Arts sectors. 2011 University of Community-use $30K project awarded on the basis of a quote. WA feasibility study The study was focused on determining community (current) interest and potential engagement with the New Fortune Theatre at UWA. This outdoor Shakespearean theatre was in need of considerable refurbishment. Consultations were undertaken with existing and emerging theatre, music, dance and other performance groups to determine strategies to increase interest and utilisation of the theatre. 2011 Department for Service Review $50K project won through competitive tender Child process Protection A review of DCP’s Parent Support Program was undertaken in collaboration with two other consultants and involved the development, distribution and analysis of extensive electronic surveys, desk-top case reviews and focus group consultations either face-to-face or by teleconference. A comprehensive report with considerations for future direction was presented at the conclusion of the review. 2011 Health Service Review $25K project awarded on the basis of a quote. Department of Undertook a review of the Paediatric Palliative Care WA (PPC) service within Princess Margaret Hospital which involved consultation (via survey) with children and families, medical specialists and community-based service providers. The review also involved consultation (via survey) with the service heads of interstate and international PPC service providers. 2010/11 Australian Red Research and $50K project awarded on the basis of a quote. Cross Consultation Developed a model for the provision of respite and other support services to families of children with life-threatening illnesses. This project involved consultations with community-based agency CEOs, medical specialists, Director Generals and other senior public servants. It also involved the organisation of a well attended sector forum. Consultations were undertaken with families via surveys and focus groups. The project concluded with the development of a service delivery model that was written up in a comprehensive final report. 3
  • 4. 2010-11 Department for Recurrent $20k per annum (for 5 years) won through Child delivery of pre- competitive tender process Protection Adoptive Recurrent delivery of educative workshops on a bi- Learning and monthly basis for prospective adoptive parents. Development This work required research and development of workshops workshop content, establishment of registration and (ongoing) payment processes, recruitment of guest speakers as well as the development of evaluation and reporting processes. 2010 Town of Community $10K project awarded by the Town Of Victoria Victoria Park Consultation Park on the basis of work completed in Component of formative study Feasibility Study Undertook community, business and stakeholder consultations as part of the feasibility study. This involved the engagement of community-based agencies, the business community and members of the general public in a consultation process via face-to-face meetings and on-line surveys. 2010 Bayswater Policy and $8K project awarded on the basis of a quote. Family Centre Procedure Updated and further developed an existing policy Manual and procedure manual ensuring legislative compliance and user friendly format. This involved detailed consultation with Board Members and staff and writing tasks with a focus on accurate detail. 2010 CLAN Parenting $5K project awarded on the basis of a quote. WA Training Developed five parenting modules for a volunteer Sessions training program complete with workbook, power point presentations and presenters notes. This involved desktop research and face-to face consultation with key stakeholders followed up by detailed writing and program development. 2009 Town Of Formative Study $20K project won through competitive tender Victoria Park process. Developed both site and management models with a focus on community use of a five hectare site that included three historic buildings. Consultation strategies included facilitated focus groups, an on- line survey, and desk-top research. 2009 Cambridge Organisation of $1k project awarded on the basis of a quote. International Field Utilised networks within the community services College Placements sector to identify placements for tertiary students. 2009 Family Facilitation of $4K per course as a set fee Partnership Core Courses Facilitated five day courses on the Family Training Partnership Training model delivered to Incorporated professional practitioners working with families. 4
  • 5. 3. EMPLOYMENT HISTORY YEAR EMPLOYER ROLE DESCRIPTION 2007 Department for Senior Practice Facilitated the placement of children with severe to 2008 Community Development disabilities and in the care of the CEO with not-for- Development Officer profit placement agencies. 2005 Department for Supervisor, Managerial responsibility for a team of 20 to 2007 Community Fostering professional staff who recruited, screened, Development Services assessed, trained and supported foster carers 1997 Family and Team Leader Managed a team of twenty professional staff to 1998 Children’s (Scarborough) including case managers and community Services development staff 1995 Department for Community Managed a team of four professional staff and a to 1997 Child Protection Development range of community development projects Co-ordinator (Perth District) 1993 WA Alcohol and Midwest Regional Developed and delivered alcohol and drug use to 1995 Drug Authority Co-ordinator programs, educative activities and counselling services 1987 Geraldton Centre Manager Managed a youth centre including sessional tutors to 1989 Skillshare and professional staff under the Skillshare program 1987 Busselton Relief Teacher Taught English and Social Studies to Year 8, 9 Senior High and 10 students School, WA 5