Handalian shelkey mobile-presentation_upa_2010

Yes, but is there an app for THAT? UPA Boston Mini-Conference Bentley University June 9, 2010 Lisa Renery Handalian & Brent Shelkey Usability Engineers Bank of America User Experience An Overview of User Research & Testing Methods for Smart Phone / Mobile Devices

Setting Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Non- & Pre-Test Research Tools & Methods ,[object Object],[object Object],[object Object],[object Object]

Test Planning Considerations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],1. Recruiting Screening for mobile tests can pose specific challenges: Do users differentiate between phone make, model, carrier, and OS? ,[object Object],Motorola “Droid” HTC EVO HTC Incredible Verizon Sprint Verizon

2. Devices ,[object Object],[object Object],[object Object],[object Object]

3. Test Approaches Will your test be on paper,* a computer-based simulation, or an on-device “app” emulation – remote, in a Lab, or in the field? On the user’s own phone or using Lab equipment? http://judykeeley.com/portfolio/UPA-2009/Mobile_Testing_Methods.ppt At last year’s Mini-UPA Boston, Yang & Keeley (2009) detailed the pros and cons of in-person/remote testing, based on secondary sources as well as their own experiences at Verizon. ,[object Object],[object Object],* Link to paper prototype stencils provided in Appendices.

4. Recording & Sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5. Prototype Considerations: On Computer ,[object Object],[object Object],[object Object],[object Object],Part of the issue with mocking up ‘apps’ for test drives is that native coding is typically outside the in-house skill set (Objective C/Cocoa, and SDKs). If you opt for a computer-based test (stand-alone or in conjunction with an on-device test), here are some things to think about (SDKs notwithstanding):

5A. On Computer Test Set Up Computer Simulation / Click-thru (loaded onto computer, or accessible via website if remote) Morae, WebEx, LiveMeeting, etc. Web cam on face Participant Stakeholders UE Record Report

6. Prototype Considerations: On Device ,[object Object],[object Object],[object Object],[object Object],[object Object]

6. On-device Attached Camera Set Up LAB Stakeholders Morae, WebEx, LiveMeeting, etc. Record Report Simulation accessed on device from browser via Lab wi-fi Attached camera Morae, Camtasia will provide picture in picture and best recording tools In-room camera face Participant UE

Appendices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

A. Screen Sharing Applications ,[object Object],Name Platform Features/ Issues Cost Jaadu VNC Mac/Windows Supports touch screen gestures to interact with other OSes (scrolling webpage, etc.) $26 Mocha VNC Lite Mac/Windows Can interact with current screen sharing apps loaded on client computers (Apple Remote management, etc.) Free- $6 VNSea Mac/Windows Open source project may have additional bugs Free RealVNC Mac/Windows May be used with other phone types as well. (Blackberry, Symbian, Win Mobile) $30-50 WebEx PCNow Mac/Windows Can join WebEx meetings via iPhone/Blackberry and some other smart phones. Cost of WebEx

Wireless camera Movable “Sled” with fixed camera Head/Helmet Cams Wired Camera with “sled” Wired camera, fixed surface B. Cameras: Device Screen Cameras

Little Spring Design Noldus Camera Netherlands Usability Lab Usability Sciences Gotomobile (LampCam) B. Cameras: Device Screen Cameras

B. Cameras: Web Cams / Cameras ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

B. Cameras: Projectors / Document Cameras ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

C. Templates and Prototyping Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

C. Templates and Prototyping Tools ( 2) ,[object Object],[object Object],[object Object]

Device Anywhere Test Center http://www.deviceanywhere.com/mobile-application-testing-web.html (From the site): Now you can easily test your mobile websites across all your target handsets and mobile networks – from the convenience of your desktop computer, without owning a single device! Provides access to 2000+ real handsets connected to over 30 live networks, all over the internet. DeviceAnywhere Test Center. With remote access you can: C. Templates and Prototyping Tools ( 3) ,[object Object],[object Object],[object Object],[object Object],LiveView for iPhone (and iPad): Screen Caster / Emulator www.zambetti.com/projects/liveview/ Really ingenious (we have tried it) tool for “quick and dirty” iterative prototyping. Requires downloading on both Mac (no PC), and from the App store onto your iPhone. Frame the emulator ‘casing’ that appears on your monitor around the prototype. With the iPhone and Mac “tethered” over wi-fi, you can interact with the prototype on the iPhone, while it actually runs on the desktop.

D. Publications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

D. Publications, cont. ,[object Object],[object Object],[object Object],[object Object]

E. Web Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

E. Web Resources, cont. ,[object Object],[object Object],[object Object]

F. Twitter Crowd Sourcing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Hash Tags #iPhone #mobile #droid #tuaw And so forth…

G. Boston Mobile Community ,[object Object],[object Object],[object Object],[object Object],[object Object]

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