The First Congress Focusing On The Delivery Of Accurate, Consistent, Real-Time, Multi Platform Information Revolutionary developments in social media and smartphone growth have dramatically increased expectations of transit passengers regarding the travel information they receive. With 55% of Americans now owning a smartphone, and with increased connectivity through social media and web based communication tools, providing consistent, reliable real-time information are now fundamental expectations of transit authorities and TOCs by customers. With ridership on North American transit growing, the opportunity to improve customer satisfaction through increased communication media in the form of smartphone apps, social media, websites and digital signage is unprecedented. To take full advantage of the opportunity, rail, bus, air and tram transit agencies must figure out the optimal communications strategies, systems and devices through which to provide accurate, real-time information through multiple communication tools and across multiple modes of transport. INTEGRATING PASSENGER INFORMATION SYSTEMS The path to ensuring consistent data lies upon the ability of transit operators to integrate their passenger information systems. On top of this, having a clearly defined logical passenger information system allows for the real-time communication of information, creating a seamless door-to-door passenger experience in line with increasing passenger expectations. Transit agencies across North America are rapidly recognizing the need to invest in their Passenger Information systems. Real-Time Passenger Information Delivery: North America 2014 has been designed with industry leading transit professionals to deliver over 20 case studies presented directly from end-user perspectives. TOC and Transit Operators from across North America and Europe for 2 days will be presenting real, tried and tested experiences, revealing strategies for leveraging the latest technologies.

1. Developing Passenger Information Systems And Determining
Customer Expectations To Create Seamless Door-To-Door Information
Integrating The Very Latest Scalable Information
Delivery Systems To Enable The Communication Of
Real Time Information Across Any Potential Media Device:
Delivering Accurate, Real-Time
Intermodal Passenger Information
Consistently Through Smartphones,
Social Media New Communication
Technologies
INDUSTRY LEADERS DELIVERING EXCLUSIVE INSIGHTS INTO:
May 28-29, 2014 | Washington, D.C.
Expert Insights From 20+ Industry Leading Train
Operators And Public Transport Authorities:
M Follow us @RailInnovations
www.passenger-information-delivery-2014.com
Register By Friday
April 17, 2014
SAVE
$200
• SYSTEM INTEGRATION: Driving The Strategic Integration Of Innovative Social Media
And Smartphone Technologies To Optimize Consistent, Accurate Data Distribution
To Digital Customers
• DISRUPTION DELAYS: Revealing The Role Of New Technologies And Social
Media In Delivering Real-Time Information During Planned Unplanned Disruptions
To Allow Customers To Revaluate Travel Decisions
• CUSTOMER EXPECTATIONS: Evaluating Cutting-Edge Passenger Expectations For
Information Delivery And Alerts Across Transit Modes To Comprehensively Assess
What Customers Want And When
• INTERMODAL CONNECTIVITY: Developing New Technology, Open Data
Opportunities And Communication Strategies To Establish A Collaborative,
Common Interface For Seamless Intermodal Travel
• SOCIAL MEDIA: Leveraging Social Media To Deliver And Receive Accurate
Real-Time Information For Digital Passengers To Streamline Communication Flows
• SMARTPHONE APPLICATIONS: Understanding How The Latest Developments In
Both Company And System Wide Smartphone Applications Can Be Optimized To
Create A Holistic Travel Experience For Rail, Bus And Subway Customers
• EXPLORING REVENUE STREAMS: Revealing New Advertising Platforms In Social
Media, Smartphone Technology And In-Transit Infotainment For Opportunities In
Revenue Generation To Analyze Cost-Beneficial Passenger Information Upgrading
James Hengst
Program Director, On Board Systems
Amtrak
Dave Barker
Manager of Operations Technology
Massachusetts Bay Transportation
Authority
Tim Moore
Manager, Web Services
Bay Area Rapid Transit
Organized By:
Francois Blouin
Director, Emerging Technologies And
Operational Effectiveness
VIA Rail
John McGee
Chief Officer New Payment Technologies
Southeastern Pennsylvania
Transportation Authority
Chris Papandreou
Director, Customer Information
MTA Long Island Rail Road
Sean Jeans-Gail
Vice President
National Association of Railroad
Passengers

2. Dear Colleague,
The emergence of social media and the growth of
smartphone technology is changing how passengers and
commuters are accessing rail passenger information.
55% of adults in North America now have a
smartphone, and passenger expectations for
disseminated rail information will increase exponentially
as this percentage rises. Companies have to rapidly
increase their presence on social media and develop
smartphone applications to harness the wealth of data
and information that is becoming available to them.
Real-Time Passenger Information Delivery: North
America 2014 is the first conference in North America
to focus on establishing passenger expectations,
and utilizing new technology through smartphones,
social media, in station systems and on-board systems
to maximize the reliability, accuracy and speed of
information dissemination.
This conference will deliver 20+ case studies from North
American European Transit Operators to provide the
business justification for investment in Passenger
Information systems. From integrating Communication,
Marketing and Operations systems to create a seamless
PI system, leveraging technological advancements in
communication and ticketing operations, this is the only
conference in North America to determine best practices
to facilitate an increase in customer experience on rail.
INTEGRATION FOCUSED:
Establishing Platforms And Standards For Integration Of Multiple
Modes Of Transport To Create A Truly Door-To-Door Passenger
Experience
REVENUE GENRATION STREAMS:
The Only Conference To Identify Opportunities For Revenue
Generation Through Developing Passenger Information Systems
HOLISTIC SYSTEM DEVELOPMENT:
The Only Conference To Gain Critical Insights In Improving
Passenger Information With The Aim Of Developing A Holistic
And Seamless System
SOCIAL MEDIA DATA CONTROL:
Understanding How Augmented Data Control Through Social
Media And Crowdsourcing Through Mobile Technology Can
Improve Rail Operations Across The Board
LESSONS FROM EUROPE:
Utilizing Experiences From European Rail Operators In Passenger
Information Systems To Understand Best Practices To Instil A
Cultural Change In Passenger Service And Establish Superior
Customer Service Standards
CUSTOMER EXPECTIONS FOR REAL TIME INFORMATION:
Evaluating The Latest Passenger Expectations For Information
Delivery Across Transit Modes To Comprehensively Assess What
Customers Want And When
Transit Authorities And TOCs From Across North America
And Europe Will Deliver Case Studies On:
Venues Information
www.passenger-information-delivery-2014.com (1) 800 721 3915 info@american-business-conferences.com
“ExcellentConference.Thiswasthefirsttimepassenger
informationprofessionalsfromaroundtheworldhavehada
chancetonetworkandshareexperiences.
Iparticularlylikedthebreadthofexperiencefromdelegates.”
National Rail Enquiries
Sheraton Pentagon City Hotel
North Ballroom, Lobby Level
Address: 900 South Orme Street,
Arlington, Virginia 22204, U.S.
Phone: (703) 521-1900
Transports: Pentagon City Metro Station
1.5 km/0.9 miles
Arlington, VA
Washington, D.C.
Delegates Attending By Company Type
8%Booking/information portal
8% Consultant
3% Displays
7% Soultions
9% ICT
5% Infrastructure
4% Passenger Information
1% Public Services Support
53% TOC
Register By Friday
April 17, 2014
SAVE
$200

3. SYSTEM INTEGRATION, COMMUNICATION PLATFORMS DISRUPTION MANAGEMENT
Day 1
Wednesday May 28, 2014
8:50 Chair’s Opening Remarks
OPENING KEYNOTE: INTEGRATED SINGLE SYSTEMS
9:00 Examining How Rail And Transit Authorities Are
Integrating PI Systems Through Social Media And
Smartphone Technology To Deliver Real-Time, Multi-
Modal Passenger Information
• Examining integration strategies for new communication
technologies to ensure timely and consistent information
from the customers hand held devices to the platform to
on board signage
• Achieving a single streamlined operations center through
integration of all communication media to ensure
information is consistently disseminated to passengers
• Understanding the potential for integrated control to
provide real-time and consistent information across
stations, on- board, social media and smartphones
• Designating the key players in Operations, Marketing
and Customer Service to create the optimum central
information flow to ensure accuracy and content of PI
• Assessing the business case for developing a single
personalized platform with common datasets versus the
on-going integration of many individual systems
• Identifying best practices for a consistent passenger
information policy to ensure a defined company language and
terminology to increase passenger familiarity with PI systems
ChrisPapandreou,DirectorCustomerInformation,MTALong
IslandRailRoad
9:50 Question Answer Session
SYSTEMS INTEGRATION
EVALUATING HOW TO INTEGRATE INTERNAL AND
INTERMODAL SYSTEMS TO DEVELOP A SCALABLE
SYSTEM ARCHITECTURE TO CREATE A SEAMLESS
PASSINGER INFORMATION SYSTEM
INTERNAL SYSTEMS INTEGRATION
10:00 Integrating Innovative Information Systems With
Established Internal Structures To Ensure Consistent,
Reliable And Accurate PI Processing And Delivery
• Determining an organizational structure for accurate
information is transmitted and received in real-time
• Analyzing maintenance strategies for PI systems once
implementation and infrastructural integration has taken
place to comprehend OM costs
• Revealing strategies to synchronize time sources for
ticketing and fleet managing systems from an operational
perspective to efficiently manage service disruptions
• Ensuring integrity of data during equipment and systems
integration to reconcile information for a seamless
integration process
• Understanding staff and resource management for newly
integrated social media services such as Twitter, Pinterest
and Facebook to minimize resource inefficiency
FrancoisBlouin,Director,EmergingTechnologiesOperational
Effectiveness,VIARail
MonicaLondon,ProgramDirector,Marketing,Amtrak
JamesHengst,ProgramDirector-OnBoardSystems,Amtrak
10:30 Question Answer Session
10:40 Morning Refreshments In Exhibition Showcase Area
INTERMODALITY
11:10 Developing A Collaborative, Common Interface
For Seamless Intermodal Travel Through The Latest
Multi-Modal Communication Technologies
• Examining the potential for targeted marketing to
passengers through Twitter, Facebook and smartphone
applications to increase ridership on intermodal transit
• Establishing best practices to display and produce
passenger information data with the integration of
intermodality to optimize passenger route finding
• Outlining the supplementary way-finding requirements of
public transit systems necessary to support integration of
internal PI systems to create a uniform system
• Considering all transit modes that can be implemented
in an intermodal PI partnership from rail and bus to bike
sharing, to maximize optionality for customers
• Investigating the consistency of audio and data control to
offer customers a seamless travel experience to increase
familiarity and repeat ridership on public transport
BrianBuchanan,VicePresidentofStrategicPlanningandProject
Development,VIAMetropolitanTransit
11:40 Question Answer Session
INFORMATION SYSTEMS ARCHITECTURE
11:50 Determining How To Develop Flexible And
Scalable System Architectures To Facilitate Future
Rapid System Growth Economic PI Implementation
• Pinpointing the level of investment for in-station
information architecture necessary when scaling up PI
delivery systems to identify expenditure requirements
• Identifying the benefits of utilizing social media as a cloud
network for use as an architectural infrastructure to
rapidly scale up or down PI systems
• Benchmarking the considerations for procurement
departments to select future systems that are modular and
expendable to process data faster for longevity of investment
• Comparing the latest data feed specifications such as
GTFS-Realtime and SIRI to deduce the optimal system for
scaling operations with third party developers
DaveBarker,ManagerofOperationsTechnology,
MassachusettsBayTransportationAuthority
12:20 Question Answer Session
12:30 Networking Lunch In Exhibition Showcase Area
COMMUNICATION PLATFORMS
LEVERAGING SOCIAL MEDIA AND UPGRADING LEGACY
SYSTEMS TO DELIVER AND RECEIVE ACCURATE REAL-
TIME INFORMATION TO AND FROM DIGITAL PASSENGERS
PUSHING SOCIAL MEDIA
13:30 Assessing How Operators Are Integrating Social
Media Into Existing Control Structures To Determine
Optimum Information Levels To Push To Digital Customers
• Forecasting social media trends to select an operation that
will ensure future scalability for increasing the number of
rail services to ensure longevity of system upgrades
• Revealing the advantages of specific social media tools to
increase efficiency for differing communication requirements
to maximize penetration of pushed information
• Optimizing the frequency which information is pushed to
passengers to limit information-overload whilst keeping
customers up to date
• Deducing an equilibrium where key information takes
precedence given limited staff and financial resources to
maximize communication efficiency
BrianAnderson,DigitalCommunicationsManager,
WashingtonMetropolitanAreaTransitAuthority
14:00 Question Answer Session
PULLING PASSENGER INFORMATION
14:10 Utilizing Increased Two Way Communications
Between Operators And Customers Through Social Media
To Improve Content Control Of Rail Passenger Information
• Understanding the benefits of investment in social media
such as Twitter that allows customers to pull information
to justify PI investment
• Determining best practices of access given to employees
to control the public face of a rail authority on social media
to ensure consistency of media information
• Striking the balance between information pushed to
customers and pulled by passengers to increase customer
experience of PI services
• Recognizing and overcoming the bottlenecks for transfer
of real time information to increase gathering of customer
intelligence for operational use
• Forecasting the anticipated increase of information
transfer through social media platforms as millennials
ridership on rail increases to streamline PI systems
JamesSiler,CSTechnologySupervisor,Southeastern
PennsylvaniaTransportationAuthority
14:40 Question Answer Session
SMART PHONE APPLICATIONS
14:50 Understanding The Latest Developments In
Company Smartphone Applications To Create A
Holistic Travel Experience For Customers And Facilitate
Seamless Multi-Modal Travel
• Examining the latest technological developments in real-
time information on smartphone applications to overcome
service disruptions and inform passenger travel decisions
• Recognizing where the increase in information pulled by
customers through smartphone applications can lead
to cost reduction in physical communication systems
onboard the train and in station
• Considering the latest developments in company
applications to create a personalized GUI for the rail
customer to increase passenger experience
• Reviewing the life cycle and feedback received successful
smartphone rail applications to determine transferable
lessons for rail transit authorities
• Company versus system-wide apps: Assessing the value
of prioritizing company apps over inter modal travel apps
DanDawson,VicePresidentofMarketing,CapitalMetro
15:20 Question Answer Session
15:30 Afternoon Refreshments In The Exhibition Showcase Area
UPGRADING OF LEGACY SYSTEMS
16:00 Calculating The Economic Benefits Of Upgrading
Wi-Fi And Digital Signage Legacy Systems In Rail
Stations To Maintain Consistency Of PI In The Absence
Of Smartphone Technology
• Pinpointing the need for accurate, consistent real-time
information displayed in rail stations through PAVMB’s
to inform passengers without smartphone technology of
service disruptions
• Outlining how increased communication from customers
through social media and smartphone applications can allow
increased monitoring and management of digital signage
• Scrutinizing the latest developments in digital signage
technology to ensure security and weather proofing of
information outlets in open platform stations
• Justifying the business case for upgrading Wi-Fi capabilities
in station for increasing access to large volumes of customer
data to improve crowd-sourcing capabilities
• Considering the security concerns of implementing Wi-Fi
technology across station infrastructure to safeguard PI
systems
MonicaLondon,ProgramDirector,Marketing,Amtrak
JamesHengst,ProgramDirector-OnBoardSystems,Amtrak
16:30 Question Answer Session
OPEN DATA
LEVERAGING TECHNOLOGY AND OPEN DATA TO
PUSH PI TO CUSTOMERS AND ENHANCE 3RD PARTY
INVOLVEMENT IN SERVICE PROVISION
INTERMODAL OPEN DATA SOURCING
16:40 Examining The Challenges And Practicalities Of
Enabling Open Data Between Transit Modes To Enable A
Common Information Interface For Intermodal Systems
• Determining the need to establish a single data standard
to send and receive information to overcome proprietary
issues concerning data to decrease costs working with
third party partners
• Revealing the case for open data for intermodal transport
during service disruptions to coordinate alternative modes
of transport assist reevaluation of passenger travel plans
• Understanding the benefit of arranging long distance
passenger rail timetables with freight rail through a common
information interface to decrease scheduling conflicts
• Examining open source software platforms in bus transit to
understand best practices that can be applied to rail travel
TimMoore,ManagerWebServices,BayAreaRapidTransit
17:10 Question Answer Session
17:20 Chair’s Closing Remarks
17:30 - 18:30 Networking Drinks Reception In Exhibition
Showcase Area
www.passenger-information-delivery-2014.com (1) 800 721 3915 info@american-business-conferences.com

4. 8:50 Chair’s Opening Remarks
INFORMATION DURING DISRUPTION
STREAMLINING COMMUNICATION SYSTEMS DURING
TRAVEL DISRUPTIONS TO INFORM ALTERNATE
CUSTOMER TRAVEL PLANS
KEYNOTE: DISRUPTION DELAYS
9:00 Revealing How New Communication Technologies
And Social Media Are Being Used To Respond To
Unplanned Disruptions In Real-Time
• Evolving real-time information to deliver Expected Time of
Arrival information to passengers to improve the accuracy
of disruption estimations
• Comparing the merits of GPS, AVL systems and signal
switches to identify the most accurate method of tracking
rail vehicles to increase real-time information precision
• Identifying methods of increased penetration for company
smartphone applications to maximize passenger
understanding during service disruptions
• Ascertaining the optimal time period and communication
platform for delivering personalized travel information to
passengers during planned travel disruptions
• Defining the most efficient manner for informing
customers of unexpected travel delays through best
practices for communication media to advise passenger
travel plans
• Developing robust organizational structures to affectively
inform frontline staff during disruption to increase
readiness during surges in demand for PI
FrancoisBlouin,Director,EmergingTechnologiesOperational
Effectiveness,VIARail
ChadMcLarnon,ManagerBusinessSolutions,VIARail
KarenBaker,PrincipleMarketingRepresentative,Capitol
CorridorJointPowersAuthority
9:45 Question Answer Session
CUSTOMER DEMOGRAPHICS EXPECTATIONS
IDENTIFYING PASSENGER EXPECTATIONS ACROSS
DEMOGRAPHICS TO GUIDE PASSENGER INFORMATION
STRATEGIES GOING FORWARD
CUSTOMER EXPECTATIONS
10:00 Evaluating The Latest Passenger Expectations
For Information Delivery Across Transit Modes To
Comprehensively Assess What Customers Want And When
• Understanding passenger expectations of ETA data
and the bottlenecks social media, smartphones and
media channels can overcome to minimize passenger
misinformation
• Grasping the need to disseminate reasons behind
unexpected disruptions in rail service to pacify passenger
impatience through advancements in PI real-time
technology
• Assessing expected availability of on board information
deliverable through social media and smartphone to
validate alternating resources away from traditional
communication methods
• Determining customer compatibility and expected levels of
service information shared through social media to argue
against communication methods developed in-house
SeanJeans-Gail,VicePresident,NationalAssociationof
RailroadPassengers
10:30 Question Answer Session
CUSTOMER DEMOGRAPHICS
10:40 Identifying Which Communication Media And
Frequencies Are Being Used With Different Customer
Demographics To Meet Expectations And Improve
Passenger Experience
• Examining cross sections of ridership to determine rates
of passengers using smartphones, utilizing company
applications and accessing service information to
determine passenger penetration
• Determining the advantage of email alerts to target passenger
demographics through personalized pulled information
• Utilizing increased access to customer demographics
to target specialized information through audio and
video streams for ADA and LEP groups to meet federal
regulation requirements
• Identifying the use of data collection through smartphone
technology to increase ridership through targeted
demographical promotions on tickets
• Leveraging transferable lessons from alternative
industries to benchmark and improve collection of data on
passenger demographics
11:10 Question Answer Session
11:20 Morning Refreshments In Exhibition Showcase Area
REVENUE RETURN ON INVESTMENT
QUANTIFYING THE BUSINESS CASE FOR UPGRADING PI
SYSTEMS AND IDENTIFYING STREAMS FOR REVENUE
GENERATION TO SHAPE INVESTMENT STRATEGY
PASSENGER INFORMATION INVESTMENT
11:50 Quantifying Return On PI System Upgrading
Investment To Justify The Business Case Of
Augmenting Information Procedures
• Comparing the implantation costs of cloud based PI
systems against legacy OM costs to determine the
return to investment
• Discussing the incremental value of customer benefit as
a means of cost-benefit analysis on system upgrades to
determine the necessity of system investment
• Interpreting how accurate increased downloads of
smartphone applications and followers on social media
act as a barometer of ROI in PI systems
• Scrutinizing fare receipt changes in case studies of
targeted ticket marketing to concession groups to examine
the ROI of increased marketing
• Assessing considerations from rail transportation when
upgrading projects were not implemented to inform
investment evaluations
JamesAllison,ManagerOfPlanning,CapitolCorridorJoint
PowersAuthority
12:20 Question Answer Session
PROSPECTIVE REVENUE STREAMS
12:30 Revealing New Advertising Platforms In
Social Media, Smartphone Technology And In-
Transit Infotainment To Identify Revenue Generation
Opportunities Within The PI Space
• Determining the value of marketing on infotainment
screen space on new and existing rail fleets to assess
return on investment
• Capitalizing on the open format of social media to market
partnership ticketing with public events in a given transit
region to boost ridership on rail
• Establishing best practices for establishing an equilibrium
of public information and marketing to capitalize on
screen space on rail
• Channeling the increased and personalized interaction
between customers and media devices to market rail services
where traditional marketing has failed to increase ridership
13:00 Question Answer Session
13:10 Networking Lunch In Exhibition Showcase Area
TICKETING, PASSENGER COUNT AND DEVELOPING
STAFF TECHNOLOGY
EXAMINING TECHNOLOGICAL ADVANCEMENTS TO
INSPIRE UNIFIED INFORMATION COMMUNICATION AND
CREATE A CASHLESS OPERATING SYSTEM
SMART PHONE TICKETING AND FARE MEDIA
14:10 Leveraging New Technologies In Smartphone
Ticketing To Create A Seamless Passenger Ticket
Purchase Experience And Reduce Operational Hard Costs
• Understanding the complexity of implementation of
smartphone fare media and operating and maintenance
costs to justify the upgrading legacy systems
• Using smartphones to provide seamless multimodal ticket
bundling across all transports including all modes of rail,
bus and tram
• Exploring how multi-zone ticket fare media operates to
inform transit authorities of operational considerations
• Comparing the relative benefits of smartphone versus
bank card ticketing to identify the most efficient cashless
system to invest in to reduce operational costs
JohnMcGee,ChiefOfficerNewPaymentTechnologies,
SoutheasternPennsylvaniaTransportationAuthority
14:40 Question Answer Session
PASSENGER COUNT INFORMATION
14:50 Revealing The Latest Developments In Passenger
Count Technologies To Maximize Accuracy Of Collated
Information, Improve Ridership Assessment And
Mitigate Risk Of Fraud
• Examining the success of Automated Passenger Counter
technology on bus fleets for transferable lessons that can
be applied to rail to justify upgrading systems
• Scrutinizing the latest technologies to increase
accuracy of passenger count information for increased
federal funding
• Understanding the potential for automation technology at
stations such as near-field to diminish overcrowding and
enable uniform changeovers across multiple modes of
transport
• Discovering the capabilities of infrared sensor products
to move beyond traditional passenger count statistics and
provide detailed passenger information that can be utilized
in operations control of rail services
ChadMcLarnon,ManagerBusinessSolutions,VIARail
15:20 Question Answer Session
15:30 Afternoon Refreshments In The Exhibition Showcase Area
STAFF COMMUNICATION TECHNOLOGY
16:00 Revealing Operational Upgrades Undertaken
By Transit Authorities To Maximize Staff Access To
Real-Time Information To Keep Pace With Social Media
Intelligence
• Justifying the business case for providing front line
employees with Wi-Fi enabled to ensure staff are
as informed as customers due to social media and
smartphone real-time capabilities
• Examining how best to organize and inform staff without
access real-time information to ensure consistency of PI
• Identifying the integration of staff communication lines
with pushed service information to customers to
ensure accuracy and timely data is received for
unexpected disruptions
• Upgrading Wi-Fi and cellular connectivity capabilities in
station to streamline staff access to real-time information
AmirKhan,PrincipalOfficerOperationsTechnology,Amtrak
16:30 Question Answer Session
LESSONS FROM EUROPE
16:40 Transferring European Lessons On Cultural
Change In Customer Information To Enhance
Passenger Experience On North American Rail And
Advance The Development Of Transit Systems
• Fostering the European culture of customer service to
implement European standards and practices in North
American rail
• Examining European perspectives on the latest
technologies developing in smartphone and social media
to identify potential directions for future growth
• Inspecting how the European model of multi-modal
connectivity can assist the North American market to
develop their intermodal information systems
• Reviewing European training processes to aid the
transition from operationally focused staff to proactive
staff with customer service at the core of every action
RiccardoSantoro,ChiefArchitectInnovationOfficer,FS
Italiane
17:10 Question Answer Session
17:20 Chair’s Closing Statement
17:30 End of Summit
Day 2
Thursday May 29, 2014 DISRUPTION COMMUNICATIONS, CUSTOMER EXPECTATIONS, SYSTEMS TECHNOLOGY
www.passenger-information-delivery-2014.com (1) 800 721 3915 info@american-business-conferences.com

5. www.passenger-information-delivery-2014.com (1) 800 721 3915 info@american-business-conferences.com
Andy Barrett
+ (1) 800 721 3915
sponsorship@american-business-conferences.com
To secure your booth or discuss tailor-made sponsorship packages, contact:
Real-Time Passenger Information Delivery: North America 2014 offers a truly unique platform to
deliver your message, demonstrate your product and services and network with Rail and Transit Authority
Decision Makers from across North America and Europe.
Sponsorship Opportunities
DEMONSTRATE THOUGHT LEADERSHIP
Providing consistent and accurate real time information to passengers is one of
the biggest challenges facing the railways today. You may be pioneering advances
in these areas, but do your customers know what differentiates you from your
competitors? Use targeted, editorially reviewed keynotes and case studies to
demonstrate thought-leadership to your target audience.
RAISE BRAND AWARENESS AND INCREASE YOUR PROFILE
Any solutions selected by manufacturers must be subjected to careful comparative
cost-benefit analysis. Of course, TOCs take into account the profile, credibility and
market leadership of potential suppliers to support their passenger information
strategies. Your organization must be at the forefront when these decisions are made.
Engage with your audience with targeted branding and profiling campaigns directed
at leading manufacturers.
MEET AND NETWORK WITH DECISION MAKERS
Thought-leadership, branding and profiling are converted into contracts through
extensive face-to-face relationship building. As an industry-focused event
dedicated to the needs of TOCs and infrastructure managers, this interactive forum
enables you to meet key decision-makers in one place at one time, giving you the
best possible chance of influencing them.
CEO’S, DIRECTORS, HEADS, CHIEFS
MANAGERS OF...
• Passenger Information
• Customer Experience
• Marketing
• Commercial Customer Services
• Information Systems
• Customer Relationship Management
• Real-Time Information
• Marketing Technology
• Service Delivery
• Social Media
• IT Architecture
• Digital Customer Experience
• Infrastructure Development
• Station Maintenance
• Control Communications
• Railway Systems
• Customer Operations
• Traffic Information
• Customer Service
Achieving Your Business And Marketing Objectives At The Summit Who Will You Meet:
Full 2014 Speaker List At Real-Time Passenger Information Delivery: North America 2014
FrancoisBlouin,Director,EmergingTechnologiesandOperationalEffectiveness,VIARail
DanDawson,VicePresidentMarketing andCommunications,CapitalMetro
MonicaLondon,ProgramDirector,Marketing,Amtrak
JamesHengst,ProgramDirector,OnBoardSystems,Amtrak
ChrisPapandreou,Director,CustomerInformation,MTALIRR
BrianBuchanan,VicePresidentofStrategicPlanningandProjectDevelopment,Via
MetropolitanTransit
SeanJeans-Gail,VicePresident,NationalAssociationRailroadPassengers
OlafKinard,HeadofMarketingandCommunications,CharlotteAreaTransitSystem
JohnMcGee,ChiefOfficerNewPaymentTechnologies,SEPTA
ChadMcLarnon,Manager,BusinessSolutions-CustomerExperienceDepartment,VIARail
DaveBarker,DigitalCommunications/SocialMediaManager,MBTA
RiccardoSantoro,ChiefArchitectInnovationOfficer,FSItaliane
JamesSiler,CSTechnologySupervisor,SoutheasternPennsylvaniaTransportation
Authority
JimAllison,ManagerofPlanning,CapitolCorridorJointPowersAuthority
BrianAnderson,DigitalCommunications/SocialMediaManager,WMATA
TimMoore,Manager,WebServices,BART
KarenBakar,PrincipalMarketingRepresentative,CapitolCorridorJointPowersAuthority

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Terms Conditions
The conference is being organized by American Business
Conferences, a division of London Business Conferences
Ltd, a limited liability company formed under English
company law and registered in the UK no. 5090859.
Cancellations received 30 days prior to the start of the event
will be eligible for a refund less $150 administration fee, after
this point no refund will be given. Cancellations must be made
in writing, if you are unable to attend you may nominate a
colleague to attend in your place at no additional cost.
Receipt of this registration form, inclusive or exclusive
of payment constitutes formal agreement to attend and
acceptance of the terms and conditions stated.
All outstanding fees must be paid within our standard
payment period of 7 days. Any outstanding invoices will
remain valid should cancellation of attendance be received
outside of the aforementioned cancellation period.
*If you are claiming the early booking discount this may
not be used in conjunction with other discounts advertised
elsewhere. All discount codes and offers must be claimed at
the time of registration.
American Business Conferences reserves the right to alter
or cancel the speakers or program.
American Business Conferences reserve the right to refuse
admission.
We would like to keep you informed of other American
Business Conferences products and services. This will be
carried out in accordance with the Data Protection Act.
Please write to the Head of Marketing, American Business
Conferences at the address below if you specifically do not
want to receive this information.
American Business Conferences. City Center One. 800
Town Country Blvd. Suite 300. Houston. Texas. 77024
American Business Conferences will not accept liability for
any individual transport delays and in such circumstances
the normal cancellation restrictions apply.
American Business Conferences is a Division of London
Business Conferences Limited, Registered in England No.
5090859 EIN. no: 98-0514924
www.passenger-information-delivery-2014.com (1) 800 721 3915 info@american-business-conferences.com