The document discusses how organizations can achieve excellence through process improvements. It recommends that companies streamline processes to free up resources, reduce costs, and improve efficiency. A 5-step approach is provided: 1) plan information gathering, 2) identify problems, 3) set desired outcomes, 4) map processes, and 5) analyze for improvements. Continuous improvements are emphasized through annual process reviews and a focus on sustainability. The presenters encourage participants to assess their processes and teams to drive effective change.
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Recreating the Wheelis for Cavemen!
1. Recreating the Wheel
is for Cavemen!
How to Achieve Organizational Excellence
through Process Improvements
Kym Harrington, SalesEdge LLC
Candice Benson, Benson Consulting Inc.
2. Our Objectives Today
Explore how
process and a
focus on strategy
can increase your
effectiveness
Learn
powerful
Tools &
Techniques
Agree to
Practice &
Implement!
4. Recreating The Wheel is For Cavemen:
How to Create Significantly Better Processes In
Order to Save Costs, Achieve More & Add Greater
Strategic Value to Your Organization
Candice Benson
CEO, Benson Consulting, Inc
Candice@Bensonconsultinginc.com
www.bensonconsultinginc.com
5. Ground Rules
• Participate
• Share Generously
• Keep an Open Mind
• Be Present
• Have Fun
6. Opening Exercise:
ACME Corporation
After several years of poor sales and net
losses, ACME Corporation, where you are
employed, has decided to apply its expertise in
the new highly competitive market of Signature
Manufacturing.
Because there are other competitors in the
market with varying degrees of experience,
consistent quality and speed matter.
This is your last resort. Fail and the doors close
forever and your job is gone.
9. The Honest Truth
You are focused on the day –
to-day function.
You need to spend more time
on Operational Improvement
and Strategy instead of
Function.
10. The Honest Truth
You need to spend more time
on Operational Improvement
and Strategy instead of
Function.
But how when you have so
much to get done??
16. A Customized Process
• You don’t necessarily need a
specific Methodology
• A solid foundation for your
systems/tools
• Look at your current situation
• Identify Roadblocks
• Communicate and Engage
17. Benefits of Streamlining
• Create systems for lower-value tasks
• Free up key resources for bigger, more
impactful work
• Remove the many internal roadblocks to
change
• Reduce cost, improve efficiency and allow for
alignment with business needs and wants
18. Reason #1: Happiness
• Better Processes in your company lead to happier
employees. Happier employees:
oProduce Better Product
oOffer Better Service
oAre much more creative
oHave Greater Customer Loyalty
oHave Greater Company Loyalty
• What that means for your organization?
• More Productivity!
20. Step 1: Make a Plan
• Develop a Plan for Gathering Information:
oWho is your team?
oWhat Process Needs Review?
oWhat support do you have?
oWhat is your timetable?
• Define Scope and Out of Scope
21. Step 2: What is not
working?
• Identify and describe what your real pain point is:
oKeep it simple
oBe Specific
oReally describe what you can’t do and why you
think that is the case
Example: Our team finds itself working many late
nights and weekends 60% of the time as the lead
time for completing RFPs is often minimal.
22. Step 3: Identify Desired
Outcome
• Think about how you would like to see it working:
oKeep it simple
oMake it measurable
oReally describe what it is you would like to be
capable of doing with this process
• Use Business Use Cases, where applicable!!
Example: We have increased our lead time by 25%
by working more collaboratively with colleagues.
23. Step 4: Create your Maps
• Identify the Responsible Parties
o Who is responsible for performing tasks?
• Brainstorm Process Steps
o What are the activities performed?
• Outline key Decision Points
o Where can the process change based on the decision?
• Confirm your Start and End Points
o Where does your process start and end?
25. Step 5: Perform Analysis
• Review the map you have completed and determine
what you are still doing that you really don’t need to
be doing:
oWhy are we really doing this step?
oIs the Decision point adding complexity I don’t
need?
oAre all the Responsible Parties really needed?
oWhere can we make improvements?
26. Step 7: Take Action
• Put your new process into action
• Schedule to re-visit the process each year and
make changes
• Don’t do process just to do process
• Continuous Improvement Cycle:
Conception, Mastery, Improvement
27. So now What?
You have a Streamlined Process so what else
can you do to really get what you need more
quickly?
29. Create Sustainability
• Ensure processes are simple and
consistent so team members stop
circumventing them
• Establish a Center of Excellence across
the team for continuous feedback
• Design for the 80% Solution
30. So Remember to ask…..
Do I have a Streamlined
Process?
Do I have the Right Team?
Am I Making it about Them?
33. Let’s Stay in Touch
Candice Benson, CEO, Benson
Consulting
Phone: 603-488-2025
Email:
Candice@Bensonconsultinginc.co
m
Web:
www.bensonconsultinginc.com
Kym Harrington, SalesEdge
LLC
Phone: 888.577.7382 ext. 728
Web: www.SalesEdgeLLC.com
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Hinweis der Redaktion
Jeanne
Because I am a Facilitator I have to start with some Ground Meetings
Why Did we do this ? Because today we are talking about Change and looking at Continuous Improvement
1% Change each day – in 70 days you will be twice as good! Not enough of my clients do this.
Move at 80% Ready! Last 20 needs too much effort – Benefit comes from first 80% Use LEWTAN example.
GRID = Focused not on doing what we have done before better BUT what can we do differently?
And what is this doing to you??
A Good Leader knows he/she needs help and goes out to find that help.
Incorporating Lessons Learned – As Business Changes, Processes change and there is a need for technology to change. Also as technology changes there is a need for a change in the processes.
Roadblocks – Mention Boat Analogy
Don’t’ eat Elephant in 1 bite – CHECKLIST --- Where does Sales end and Proposal process start?
Mention benefit of pulling teams together to create and view. Use example of question out to a team member and response time impacts. DOCUMENT THE VISION>
What are you missing something you may need?
-- This will help you explain the new process and get buy in whether you are explaining to a decision maker (if that is not you) or need to get your staff on the same page.
-- This also serves as a constant reminder for you on doing something different today than you did yesterday.
What can I do to make your job easier?
Moving away from complexity in program designs toward a simpler, well executed method to core functions (Remember, design for the 80% Solution!)
Strategy Development is only valuable if it is action-ed