The art and science of giving feedback.

1. The Art and Science of
FeedbackGroup B

2. http://www.youtube.com/watch?
v=nHcR7ddAp7g&feature=related

3. Introduction
What is feedback?
Feedback is a dialogue between
people which reflects back how
another person sees someone
else's behaviour or performance
History of feedback:
Feedback became common after
WWII as the importance of
democracy become more
pronounced. Feedback
originated as top-down, single-
source assessments.

4. Impact and Importance
Impact:
• Awareness of how your work and behavior is perceived
by others
• Development as it gives the opportunity to improve on
areas of weakness and keep strong ones
• Collaboration as it allows you to share your
perspective as well to others to help them grow and
improve overall results and team work
Importance of feedback:
• Competitive advantage
• Improve effectiveness of workforce
• Identify and develop talent

5. Feedback Forms
• On the spot
• 1:1 Feedback
• 360 Feedback

6. How 360 Degree Feedback Works

7. Best and worst practices
• Use for individual
development
• Manage the process
closely
• Provide training
• Customize the process
• Provide context for the
results
• Do it for the
wrong reasons
(Everyone else is
doing it)
• Link feedback to
performance
appraisal
• Let it get political
DoDon't

8. Summary and Conclusion
• If used in the right manner:
o Generates competitive advantage
o Improve workforce effectiveness
o Develop talents
• Despite the different forms a general guideline has to
be defined to align it with the company values

9. Steps for providing feedback

10. Steps for providing feedback