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From Patients to People

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e-Patient Connections
e-Patient Connections
Gesundheit & MedizinTechnologieBusiness
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"From patients to people, creating a shift to a customer centric approach" Dennis Urbaniak – October 27, 2009
Change the mindset……… e-People!
 
The Pharma Model T ,[object Object],[object Object],[object Object],[object Object],[object Object]
Perception is reality ……..
Change the approach……….. choice Synonyms - preference suggests a choice guided by one's judgment or predilections <a preference for cool weather> * Source – Merriam Webster On Line Dictionary
Jobs-To-Be-Done Model* What’s the job? Who are the candidates? What are the hiring criteria? HELP WANTED * source -
Communicate the example……
Create the Example………… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Three simple steps……….. ,[object Object],[object Object],[object Object]
I would love to hear your thoughts……. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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