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Emotional Intelligence Event Speaker Discusses Empathy
- 1. www.perform-partners.com Event: JAX London 2022 Speaker: Kristy Dean, Head of People & Culture Subject: Emotional Intelligence – There’s More To It Than Empathy Date: 5th Oct 2022
- 2. Emotional Intelligence – There’s More To It Than Empathy Kristy Dean Head of People & Culture at Perform Partners 5th October 2022 www.perform-partners.com
- 3. www.perform-partners.com 1, Understanding what emotional intelligence is and why it’s a key skill Talking Points 2, Ideas for recognising and managing your emotional responses 3, Practical steps to enhance collaborating with your stakeholders
- 4. www.perform-partners.com Linked to gender & IQ Replaces technical competence Emotional Intelligence (EI)True or False Fixed ability
- 5. www.perform-partners.com Use emotions to inform thoughts Use thoughts to understand & manage emotions Empathise & manage your responses You Your Interaction s Emotional Intelligence Pocketbook by Gill Hasson https://www.goodreads.com/book/show/31580992-emotional-intelligence-pocketbook/ So what is EI?
- 6. www.perform-partners.com 1,Achieve more 2, In less time 3,At lower cost How? Benefits of ExploringYour EI
- 10. www.perform-partners.com Self-Perception Self-Regard – Respecting & believing in yourself Self-Actualization – Pursuit of meaning & self improvement Emotional Self-Awareness – Understand different emotions & their causes
- 11. www.perform-partners.com Self-Expression Emotional Expression – Verbal and non-verbal expression of emotions Assertiveness – Openly communicate feeling, beliefs and thoughts Independence – Freedom from emotional dependency
- 12. www.perform-partners.com Interpersonal Interpersonal Relationships – Building authentic relationships & rapport Empathy – Appreciation of how other people may feel Social Responsibility – Support your team & giving back to the community
- 13. www.perform-partners.com Decision Making ProblemSolving – Using emotions to make decisions & how it affects others RealityTesting – Seeing situation as it really is rather than what we think ImpulseControl – Resist or delay response
- 14. www.perform-partners.com Stress Management Flexibility – Adapting to situations & open to change StressTolerance – Coping with stressful situations Optimism – Positive outlook & resilience. Belief in others
- 16. www.perform-partners.com Let’s talk about Empathy Make time for “watercooler” chats Create space Actively listen Be curious An appreciation of how other people may feel Be present What are one or two things you appreciate from a colleague when starting on a new project? Interpersonal
- 17. www.perform-partners.com Emotional Self-Awareness Plutchik’sWheel of Emotions https://www.6seconds.org/2020/08/11/plutchik-wheel-emotions/ 1. Identify physical signs 2. Name the feeling 3. Acknowledge it Self-Perception
- 18. www.perform-partners.com Self-Perception Any item with 4 corners e.g. laptop screen or monitor Inhale Exhale Hold Hold Emotional Self-Awareness
- 19. www.perform-partners.com Image from https://www.prameyanews.com/fired-from-job-employee-rams-volvo-truck-into-bosss-ferrari-2/ Self-Perception Emotional Self-Awareness
- 21. 1,Alignment & connection 2, Decision making 3, Planning Watch out for…
- 22. 1, Distractions 2,Challenging 3, Reliant Watch out for…
- 24. 1,Over promising 2,Commitment on behalf of colleagues 3, Burnout Watch out for…
- 25. 1,Changing Directions 2, Decision averse 3, Lower the mood Watch out for…
- 26. Optimism Reality Testing Decision Making Stress Management
- 27. 1, Internalises concerns 2, Fidgets 3, Big boom moment Watch out for…
- 28. 1, Distractions 2,Off track 3,Overload Watch out for…
- 29. Stress Tolerance Impulse Control Decision Making Stress Management
- 30. www.perform-partners.com 1, Understanding what emotional intelligence is and why it’s a key skill Summary 2, Ideas for recognising and managing your emotional responses 3, Practical steps to enhance collaborating with your stakeholders
- 32. © Perform Partners 2021 Leeds (HQ) Perform Partners, Platform, New Station St, Leeds LS1 4JB W: www.perform- partners.com E: info@perform-partners.com
Hinweis der Redaktion
- Myth busting!
- Dynamic feedback loop about using your emotions to inform your thinking and then using your thinking to understand, then manage your emotions. For BAs a key part of the skill is to take it one step further, to try to understand emotions other people are feeling and using that information to manage how you respond i.e. using the information as you would any other input into your collaborative working as a BA. You are not responsible for the emotions of other people, however how you respond can have an impact on how the conversation continues.
- Where people actually WANT to work with you! NOT conflict avoidance, rather creating a safe space for effective collaboration.
- Purple = countries with teams I’ve visited Pink = countries with teams I’ve not visited Majority of career so far as a Digital BA Achieved global rollout of bespoke data capture system for printing product trials, implemented an ecommerce solution for vehicle sales in various countries and in my last role before joining Perform Partners I was working in an agile product squad who have described me as “glue” that brings everyone together. Most of the was achieved while working remotely.
- Briefly mention the different resources e.g. Talent Smart / LinkedIn Learning / etc Introduce the EQ-i 2.0 wheel from Multi-Health Systems as it’s the one I’ve connected with the most and how we’ll go round the wheel exploring the components that I believe elevates you from being good into great! HINT: it’s all about balance! You wouldn’t want a bumpy ride from an uneven wheel!
- Review the components that I believe could elevate you from good into great. HINT: it’s all about balance!
- Build on our understanding of the feedback loop. Important part of EI skill for gaining an appreciation of how people may feel. Can be as simple as asking at the beginning of a project ‘What are one or two things you appreciate from a colleague when starting on a new project?’ Let them tell you, ensure you understand what they are and why they are important, clarify your understanding. Empathy! You can then tell them what’s important to you, shared understanding, clarity, clear boundaries. Result! Practical tips to “exercise your empathy”.
- Understand different emotions & their causes The time we need empathy the most can be when we demonstrate it the least. When we feel vulnerable, attacked, undermined, doubted. Managing our self-awareness effectively can help empathy develop immensely. It does not mean you are a soft touch. It means you can respond responsibly and respond with ability (response ability). 1 – heart rate, temperature & movement e.g. fidgeting 2 – naming something can help ground you 3 – If you usually go with I’m nervous about meeting new people, try I’m feeling nervous about meting new people to be one step removed, or reframing to a positive such as I’m excited for this opportunity to learn about new people. You are not the embodiment of the feeling like Disney’s Inside Out film Mindfulness can help bring you back into the moment
- For times when you feel overwhelmed, mindfulness can help bring you back into the moment Review square breathing technique
- With all these things I was becoming aware of, there are times when it doesn’t come together. Talk about my experience of being low in this area and the car bump Sainsbury’s car park! I didn’t recognise my highly emotional state from working on an integration with a 3rd party so was standing outside the feedback loop. How learning to be more self-aware was a major step towards becoming more balanced in how I approached interactions
- Interpersonal Relationships – Building relationships & rapport Independence – Freedom from emotional dependency Need to go on a journey together WITH your stakeholders Be inclusive with decision making & planning – defining who has authority, preferences of information delivery methods and where they are located i.e. time zones, to provide opportunities for virtual attendance
- Distracted by items that don’t contribute to the overall goal Being emotionally dependent on your stakeholders could mean that you don’t proactively challenge Talk about this being me and my personal experience of being too dependant on what others think, how that held me back for many years and how I’m still working on becoming more independent. Becoming less panicked by stakeholders “just wanting to chat”
- Balance comes from connecting with stakeholders and going on a journey together with the recognition that it’s not personal and the space to proactively challenge Take a moment to reflect and share your thoughts in the chat
- Optimism – Positive outlook & resilience Reality Testing – Seeing situation as it really is rather than what we think AKA Yellow Hat and Black Hat from De Bono’s Six Thinking Hats https://www.debonogroup.com/services/core-programs/six-thinking-hats/ You may initially be thinking it’s good to be optimistic, and previously I would have agreed with you. When Optimism is considered in relation to Reality Testing though, it being higher can lead to… 1, 2 and 3 A couple of years ago I joined a new company and had a desire to be involved in activities beyond my role as a BA. I volunteered for various teams such as Learning Month, Digital Conference hosting (broadcast to ~800 people from my kitchen!) and joined the Wellbeing Guild and the irony of burning the candle at both ends does not escape me! Checking in with what was important to me as an individual really helped me to prioritise what was important and regain some perspective.
- Could be seen as a bit of an Eeyore. Very valuable to view things without biases but again it comes back to balance. This way round could lead to stakeholders not wanting to ask you a question as they’re working through their own challenges without wanting to manage yours as well.
- Balance comes from simple things such as smiling, being open to ideas in your interactions and asking the appropriate questions – consider using De Bono’s Six Thinking Hats to provide space for stakeholders to look from different view points and get a balanced view https://www.debonogroup.com/services/core-programs/six-thinking-hats/ Take a moment to reflect and share your thoughts in the chat
- Stress Tolerance – Coping with stressful situations Impulse Control – Resist or delay response This last set we’ll focus more on our stakeholders, how you can spot the signs and how you could manage particular situations. 1, 2 and 3 are more sequential than all at once. You can spot these stakeholders by their lack of vocal involvement and agitated body language. Keep an eye out and invite them by name into the discussion thereby reducing the risk of a Big Boom Moment. My colleague had a stakeholder on a project who would remain quiet throughout meetings and repeatedly blow up 15 – 5 mins before the end, thus causing things to be revisited time and again.
- Low impulse control tends to lead to whatever someone is thinking is verbalised. This can detract from the goal of the meeting and take projects off track depending on the seniority of the stakeholder. Always have an agenda and required outcomes, and consider how you gather information from your stakeholders i.e. provide opportunities for non-verbal activities (Post Its!!) to provide everyone a chance to contribute. Beware in this combination of the distribution of actions – maybe someone keeps volunteering or is named as the best person to pick something up. Aim to keep momentum through even distribution where possible.