1. KENDALL LARSEN
KENDALL@HANCEAUTOCARE.COM I 214-356-8960
EUROPEAN REPAIR AND SERVICE CENTER OWNER
Motivated, self-starter withexcellent decision making and prioritization skills in a fast-paced dynamic
environment. Competent in customer relations and dispute resolution, vendor relations, employee
training and accountability. Exceptional in operational efficiency and customer experience.
PROFESSIONAL EXPERIENCE
Hance's European 2004–Present
Owner, Hance'sEuropean,Dallas,TX 2004–Present
Successfully led Hance's European to continual growth and increased profitability through:
 Increased production output efficiency through constant adaptation to outside variables ie.
customer expectations, resource allocation, inventory control,employee training and the ability
to make immediate adjustments to meet goals and objectives.
 Increased per invoice revenue over 200% by focusing on processes and procedures to ensure
maximum ROI of technician time and other shop resources.
 Evaluated vendor performance and negotiated solutions when applicable including sourcing new
vendors and fostering new relationships
 Implemented new management software to: 1) decrease time building estimates 2) Integrate
product acquisition to improve accuracy and reduce time 3) Access better internal reporting for
tracking of KPIs.
 The preceding resulted in increased customer satisfaction by exceeding expectations.
Led Hance's European through a six month relocation, expansion and improvement project.
 Located new facility,negotiated lease terms, obtained city approval, coordinated build out,
procured new equipment and managed installation, supervised layoutand design
 Met established time line for transition to new location,completed moveover a weekend withno
disruption to regular workschedule
 Oversaw information transition on-line through a local media manager to ensure new location
was current in every relevant area on-line.
 Transitioned all accounts to new location
EDUCATION
Bachelor of Science,1999 • Brigham Young University,Provo,UT
TECHNOLOGY SKILLS
Proficientin MicrosoftOffice,Auto Logic, VAG, Mitchell, All Data, wiring diagrams, electronic diagrams and
component identification, electronic circuitry.