Facilitation skills have a positive impact on meetings, negotiations and relationships, which are essential for better commissioning and performance management.

1. Facilitation skills
Facilitation skills have a positive impact on
meetings, negotiations and relationships, which
are essential for better commissioning and
performance management

2. • Confident, capable facilitators are an asset to any
organisation
• The role of a facilitator is to be “substantively neutral”.
He or she “intervenes to help a group decide or be more
effective by improving process and structure and ensure
group members engage with one another”
Carl Rogers, leading human-centred psychologist

3. • PCC offers training at two levels
and courses can be attended
separately or as a package
• Level one introduces the concept
of facilitation, explores the
differences between facilitation,
training and chairing, and allows
delegates to learn some of the key
techniques at the facilitator's
disposal
• It is suitable for those new to
facilitation and those familiar with
the concepts who need a refresher
• Level two provides an opportunity
for delegates to practice and
experience their learning in a safe
environment. It is a follow up for
those who attended the
introductory session, and for those
wanting to improve their current
facilitation skills and confidence
• The training focuses on role play
and learning from experience by
giving delegates the chance to
plan and facilitate a scenario and
to feedback in the roles of a
facilitator, co-facilitator and
observer

4. Outcomes to expect from level one
• An increased knowledge of role of facilitator
• Better skills to contract for behaviours in a group
• More able to deal with difficult people
• Increased confidence to use facilitation skills to
maximise meetings
• Identify areas for personal development

5. Outcomes to expect from level two
• Reinforced understanding of the benefits and principles
of facilitation and group work
• Practiced skills in a safe learning environment using role
play, group work and observation
• The opportunity to experience demonstration of
facilitation skills and techniques
• To reflect on group work and peer observation
• Identify further areas for personal development.

6. Advantages of working in facilitated groups
Productivity/group motivation, commitment and confidence.
Roger Schwarz, organisational psychologist

7. Feedback from our participants
I enjoyed the informal style of the workshop as I felt it
encouraged more open discussion amongst of a group who were
strangers prior to the session
Educational, stimulating and fun
I left feeling very positive and like I'd learnt something
The skills being taught are very useful not just as a facilitator
Great group dynamic - made a big difference to instruction and
engagement in relevant topics

8. More feedback from our participants…
Very relevant training, the trainer listened to what everyone want
to get out of the training, and delivered it
Very useful exercises and fruitful group discussions - thank you
Good itinerary – moved swiftly, but there was good, dedicated
focus on topics too
Very powerful! I'll be a better facilitator and a better participant
I really was a little sceptical about this but I shouldn't have been
– it was great.

9. For further information
To book or for details on dates and locations of next
facilitation skills workshops: www.pccevents.co.uk
Helen Ellis
07500 126618
helen.ellis@pcc.nhs.uk
Carla Custons-Cole
07966 068311
carla.custons-cole@pcc.nhs.uk

10. For further information
To book or for details on dates and locations of next
facilitation skills workshops: www.pccevents.co.uk
Helen Ellis
07500 126618
helen.ellis@pcc.nhs.uk
Carla Custons-Cole
07966 068311
carla.custons-cole@pcc.nhs.uk