1. Karen Spring
1965 Windsor Dr. Brunswick OH 44212
spcomm1978@yahoo.com - 440-829-8482
Multi-faceted, with extensive knowledge as an administrative professional with over 10 years of providing
support to all levels of management. Experienced in working in a complex, fast paced office environment with
proven customer satisfaction.
WORK EXPERIENCE
Escrow Assistant
First American Title - Medina, OH – 2015 to 2016
• Input new orders into FAST and create files for Escrow Officers
• Contacted customers to schedule closing appointments
• Responsible for mail disbursement and Fed Ex pickups
• Reviewed Title Commitments
• Pulled and researched tax and bankruptcy information
• Corresponded with realtors and financial institutions through various forms of communication
• Provided administrative support
• Delivered documents daily to appropriate county departments
• Created and typed loan policies for customers and lenders
• Assisted manager on special projects as requested
• Scheduled appointments with customers for escrow officers
Administrative Assistant/Client Services Representative
Vanguard Data Solutions - Avon, OH - 2014 to 2014
Supported management on special projects for various clients
• Contacted counties throughout the country to obtain information needed to complete title reports
• Obtain new vendors to assist in title searches and maintain current vendor clientele
• Responded to all electronic correspondence received in company general mailbox
• Assisted clients on phone and in person
• Revised documents and title reports and resent to clients for review
• Maintained record of incomplete orders and followed up on them through completion
• Provided administrative support
• Communicated with clients on a regular basis
Loan Officer
Proficio Mortgage Ventures, LLC - Seven Hills, OH - 2013 to 2014
Analyzed client files needs to determine whether further action was necessary
• Presented proposals to prospective clients for review and final determination
• Cultivated new and maintained current relationships with clients
• Built extensive rapport with new clients to increase sales on a daily and monthly basis
• Managed sales process from prospecting new borrowers, document collection and the closing process
• Reviewed and explained legal documents to borrowers included in the state disclosure loan package
• Utilized CRM system to effectively manage past and present pipeline and create new business
• Assisted in training of new and existing employees
Administrative Coordinator
SIRVA Mortgage Inc - Independence, OH - 2011 to 2013
Reviewed legal documents to ensure all requirements have been met for loan funding and purchasing by
investors
• Calculated and verified final amounts needed for loan closing on HUD-1 statement
• Estimated closing cost figures to be provided to potential home buyers
• Created Good Faith Estimate statements for client to review and compare with other lenders
• Completed change requests made on existing loans in the pipeline scheduled for closing
• Assisted in reviewing title commitments
• Consistently met and exceeded all metrics measured for position held for over 2 consecutive years
• Utilized problem solving skills to examine data and provide solutions
• Solved employee related issues by team building and individual coaching
• Supported management with special projects and company activities

2. • Assisted in training of new and existing employees
• Created and planned company-wide events
Administrative Assistant/Lien Department
First American Title Company - Cleveland, OH - 2005 to 2011
Managed accounts for up to 40 lending institutions
• Maintained contact with clients to resolve issues related to the recording of documents
• Resolved errors with time sensitive legal documents to ensure proper lien position
• Searched county records to determine ownership of properties
• Produced and refined Microsoft Word and Excel documents
• Prepared and reviewed deeds, legal descriptions and mortgage documents
• Gathered and cataloged specific requirements and procedures for recording documents nationwide
• Entered new orders for the recording of liens and deeds into the CRM database
• Assisted in special management projects
• Consistently exceeded the required production level of work on a weekly basis for over 5 years
• Created and planned company-wide events
Customer Service Representative
United Auto Credit Corporation - Uniontown, OH - 2004 to 2005
Reviewed and analyzed credit worthiness of applicants to determine loan eligibility
• Created new and maintained current business relationships with over 50 automotive dealerships
• Completed verifications of rent and/or employment
• Created and reviewed loan closing documents for accuracy and compliance
• Effectively used CRM system to manage pipeline
Customer Service Representative
US Bank Home Mortgage - Bedford, OH - 2000 to 2004
Resolved complex customer issues by researching account information to provide the best solution possible
• Reviewed escrow accounts on a daily basis
• Updated information transmitted to credit bureaus to provide customer with an accurate credit profile
• Responded to and created customer correspondence through various forms of contact
• Provided administrative support
• Assisted in training of new and existing employees
EDUCATION
Bachelor of Arts in Communication
Ashland University - Ashland, OH
ADDITIONAL INFORMATION
SKILLS
• Recognized Customer Service
• 10-Key speed 10,000+
• Analytical
• Oral and Written Communication
• Ability to Prioritize
• Time Management
• Microsoft Office Skills
• Successful Trainer
• Team Player
• Dedicated
• Positive Attitude
• Dependable
• Problem Solver
• Sales/Marketing
• Self-Starter