1588264187-1.ppt

Werner & DeSimone (2006) 1
Introduction to Human
Resource Development
Chapter 1

Learning Objectives
After learning this chapter, you should be able to:
Define human resource development (HRD)
Relate the major historical events leading up to the
establishment of HRD as a profession
Distinguish between HRD and Human Resource
Management (HRM)
Identify and describe each of the major HRD functions
Recognize the various roles and competencies of an
HRD professional
Identify some of the challenges facing HRD
professionals
Identify the major phases of the training and HRD
process

Definition of HRD
A set of systematic and planned
activities designed by an organization to
provide its members with the necessary
skills to meet current and future job
demands.

Evolution of HRD
Early apprenticeship programs
Early vocational education programs
Early factory schools
Early training for unskilled/semiskilled
Human relations movement
Establishment of training profession
Emergence of HRD

Early Apprenticeship Programs
Artisans in 1700s
Artisans had to train their own workers
Guild schools
Yeomanries (early worker unions)

Early Vocational Education
Programs
1809 – DeWitt Clinton’s manual school
1863 – President Lincoln signs the
Land-Grant Act promoting A&M colleges
1917 – Smith-Hughes Act provides
funding for vocational education at the
state level

Early Factory Schools
Industrial Revolution increases need for
trained workers to design, build, and
repair machines used by unskilled
workers
Companies started machinist and
mechanical schools in-house
Shorter and more narrowly-focused
than apprenticeship programs

Early Training for
Unskilled/Semiskilled Workers
Mass production (Model T)
 Semiskilled and unskilled workers
 Production line – one task = one worker
World War I
 Retool & retrain
 “Show, Tell, Do, Check” (OJT)

Human Relations Movement
Factory system often abused workers
“Human relations” movement promoted
better working conditions
Start of business & management
education
Tied to Maslow’s hierarchy of needs

Establishment of the Training
Profession
Outbreak of WWII increased the need
for trained workers
Federal government started the Training
Within Industry (TWI) program
1942 – American Society for Training
Directors (ASTD) formed

Emergence/appearance of HRD
Employee needs extend beyond the
training classroom
Includes coaching, group work, and
problem solving
Need for basic employee development
Need for structured career development
ASTD changes its name to the American
Society for Training and Development

Relationship Between HRM
and HRD
Human resource management (HRM)
encompasses many functions
Human resource development (HRD) is
just one of the functions within HRM

HRD Functions
Training and development (T&D)
Organizational development
Career development

Training and Development
(T&D)
Training – improving the knowledge,
skills and attitudes of employees for the
short-term, particular to a specific job
or task – e.g.,
 Employee orientation
 Skills & technical training
 Coaching
 Counseling

Training and Development
(T&D)
Development – preparing for future
responsibilities, while increasing the
capacity to perform at a current job
 Management training
 Supervisor development

Organizational Development
The process of improving an
organization’s effectiveness and
member’s well-being through the
application of behavioral science
concepts
Focuses on both macro- and micro-
levels
HRD plays the role of a change agent

Career Development
Ongoing process by which individuals
progress through series of changes until
they achieve their personal level of
maximum achievement.
 Career planning
 Career management

Learning & Performance
By Permission: Naughton & Rothwell (2004)

Critical HRD Issues
Strategic management and HRD
The supervisor’s role in HRD
Organizational structure of HRD

Strategic Management & HRD
Strategic management aims to ensure
organizational effectiveness for the
foreseeable/projected future – e.g.,
maximizing profits in the next 3 to 5
years
HRD aims to get managers and workers
ready for new products, procedures,
and materials

Supervisor’s Role in HRD
Implements HRD programs and
procedures
On-the-job training (OJT)
Coaching/mentoring/counseling
Career and employee development
A “front-line participant” in HRD

Organizational Structure of
HRD Departments
Depends on company size, industry and
maturity
No single structure used
Depends in large part on how well the
HRD manager becomes an institutional
part of the company – i.e., a revenue
contributor, not just a revenue user

HRD Organization in a Large
Company

Roles and competencies of an
HRD professional
Main roles:
- Learning strategies – involved in higher level of
decision making concerning how HRD initiatives
the goals and strategies of O.
- Buss. partner – work together with other manager
to implement evaluate HRD initiatives.
- The project manager – involved in day to day
planning, funding and monitoring HRD initiatives.
- Professional specialist – add their expertise in
particular area ex. designing, developing,
delivering and evaluating the HRD initiatives.

Roles and competencies of an
HRD professional
Executive/Manager
HR Strategic Advisor
HR Systems Designer/Developer
Organization Change Agent
Organization Design Consultant
Learning Program Specialist

Sample HRD Jobs/Roles – 2
Instructor/Facilitator
Individual Development and Career
Counselor
Performance Consultant (Coach)
Researcher

HR Manager Role
Integrates HRD with organizational
goals and strategies
Promotes HRD as a profit enhancer
Tailors HRD to corporate needs and
budget
Institutionalizes performance
enhancement

HR Strategic Advisor Role
Consults with corporate strategic
thinkers
Helps to articulate goals and strategies
Develops HR plans
Develops strategic planning education
and training programs

HR Systems
Designer/Developer
Assists HR manager in the design and
development of HR systems
Designs HR programs
Develops intervention strategies
Plans HR implementation actions

Organization Change Agent
Develops more efficient work teams
Improves quality management
Implements intervention strategies
Develops change reports

Organization Design
Consultant
Designs work systems
Develops effective alternative work
designs
Implements changed systems

Learning Program Specialist
Identifies needs of learners
Develops and designs learning
programs
Prepares learning materials and learning
aids
Develops program objectives, lesson
plans, and strategies

Instructor/Facilitator
Presents learning materials
Leads and facilitates structured learning
experiences
Selects appropriate instructional
methods and techniques
Delivers instruction

Individual Development and
Career Counselor
Assists individuals in career planning
Develops individual assessments
Facilitates career workshops
Provides career guidance

Performance Consultant
(Coach)
Advises line management on
appropriate interventions to improve
individual and group performance
Provides intervention strategies
Develops and provides coaching designs
Implements coaching activities

Researcher
Assesses HRD practices and programs
Determines HRD program effectiveness
Develops requirements for changing
HRD programs to address current and
future problems

Challenges to organization and to
HRD professionals
Changing workforce demographics
Competing in global economy
Eliminating the skills gap
Need for lifelong learning
Need for organizational learning

Changing Demographics in the
U.S. Workplace
By 2020, it is predicted that:
African-Americans will remain at 11%
Hispanics will increase from 9% to 14%
Asians will increase from 4% to 6%
Whites will decrease from 76% to 68%
Women will increase from 46% to 50%
Older workers (>55) will increase to 25%

Competing in the Global
Economy
New technologies
Need for more skilled and educated
workers
Cultural sensitivity required
Team involvement
Problem solving
Better communications skills

Eliminating the Skills Gap
Example: In South Carolina, 47% of entering
high school freshmen don’t graduate.
 Best state is Vermont, with 81% graduating
Employees need to be taught basic skills:
 Math
 Reading
 Applied subjects
Need to improve U.S. schools!

Need for Lifelong Learning
Organizations change
Technologies change
Products change
Processes change
PEOPLE must change!!

Need for Organizational
Learning
Organizations must be able to learn,
adapt, and change
Principles:
 Systems thinking
 Personal mastery
 Mental models
 Shared visions
 Team learning

A Framework for the HRD
Process
HRD efforts should use the following
four phases (or stages):
Need assessment
Design
Implementation
Evaluation

Training & HRD Process Model

Needs Assessment Phase
It used to address some need or gap
within an organization by:
- Establishing HRD priorities
- Defining specific training and objectives
- Establishing evaluation criteria

Design Phase
Selecting who delivers program
Selecting and developing program
content
Scheduling the training program

Implementation Phase
Implementing or delivering the program

Evaluation Phase
Determining program effectiveness – e.g.,
Keep or change providers?
Offer it again?
What are the true costs?
Can we do it another way?

Summary
HRD is too important to be left to
amateurs
HRD should be a revenue producer, not
a revenue user
HRD should be a central part of
company
You need to be able to talk MONEY

1588264187-1.ppt

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