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The Intersection of Culture and Technology:
Capturing Improvement Where it Happens
Mark Graban (Host)
VP of Improvement & ...
Agenda & Logistics
• Presentation	(45	minutes)
• Q&A	(10	minutes)
– Use	the	GoToWebinar
Meeting	Panel	to	
submit	a	questio...
About Matthew Cannistraro
Matthew	Cannistraro	is	an	Operations	
Analyst	in	the	Sheet	Metal	Group	at	JC	
Cannistraro,	a	Mec...
Overview
• Background	of	JC	Cannistraro	and	the	factors that	led	
to	the	need	for improvement	software
• How	we	use	KaiNex...
PLUMBING HVAC	PIPING
SHEET	METAL
FIRE																
PROTECTION
SERVICE	&	
MAINTENANCE
ENERGY
INTERIORS
What We Do
We’re a Family Business…
…Transformed by Technology
Into a Learning Organization
• Year	over	year	growth,	means	new	faces	in	
office
• Strong	use	of	Co-op	programs	(similar	t...
Continuous
Improvement,
Round 1
We Ran Out of Gas
0
20
40
60
80
100
120
140
160
180
4/8/2013 5/8/2013 6/8/2013 7/8/2013 8/8/2013 9/8/2013 10/8/2013 11/8/2...
5S Jumpstart
Too Much to Manage
We found KaiNexus
Submission	vs
Completion	over
last	6	months
Key Points
• Improvements	occur	at	Gemba—the	place	the	
work	occurs—so	capture	them	there
• Don’t	let	perfect	be	the	enemy...
AI’s and OI’s
What’s	the	
difference?
Why	do	we	use	
both?
3032	AI’s	compared	
to
1287	OI’s	in	system
Flow Efficiency
Work Wait Work Wait Done!
Work
Work Wait
100
Office OI
#KaiNexusUC16
Office AIs
#KaiNexusUC16
Field AI
Shop
Technology and Culture
• It’s	not	just	how	we	improve,	often	its	what	we	
improve
• Acknowledgement
• Socialization
What have we learned?
• Define	success	and	then	design	a	system	that	
will	be	able	to	support	it
• Routines	build	behavior...
Announcements
(Then Q&A)
Our Next Webinar
"How	to	Coach	for	Creativity	and	
Service	Excellence"
– Karyn Ross
– Tuesday	March	28,	1	PM	ET
• KaiNexus...
Ask Us Anything!
• Mark	Graban	&	Dr.	Greg	Jacobson
• Next	Episode	April	4,	1	pm	ET
• Register	&	submit	questions	via	
http...
Other Resources
www.KaiNexus.com
Podcasts
• www.KaiNexus.com/podcasts
• Subscribe	via:
– iTunes
– Google	Play
– Stitcher
Thanks!
• Web:
– www.kainexus.com
– blog.kainexus.com
• Webinars	on	Demand:
– www.kainexus.com/webinars
• Social	Media:
– ...
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The Intersection of Culture and Technology: Capturing Improvement Where it Happens

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Veröffentlicht am

KaiNexus webinar presented by Matthew Cannistraro of J.C. Cannistraro.

In this webinar, you will learn:

Background of JC Cannistraro and the factors that led to the need for improvement software
The importance of and methods for capturing improvement where it happens
Examples of bottom-up improvement that you can learn from
The role of technology in spreading bottom-up improvement
Actionable advice for launching improvement software in your own organization

Veröffentlicht in: Business
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The Intersection of Culture and Technology: Capturing Improvement Where it Happens

  1. 1. The Intersection of Culture and Technology: Capturing Improvement Where it Happens Mark Graban (Host) VP of Improvement & Innovation Services Mark@KaiNexus.com Matthew Cannistraro (Presenter)
  2. 2. Agenda & Logistics • Presentation (45 minutes) • Q&A (10 minutes) – Use the GoToWebinar Meeting Panel to submit a question at any time • Recording link & slides will be sent via email – Also – see the “Handouts” feature and Chat box
  3. 3. About Matthew Cannistraro Matthew Cannistraro is an Operations Analyst in the Sheet Metal Group at JC Cannistraro, a Mechanical Contracting firm located in Watertown. Matthew oversees developing and deploying a strategic approach to data collection, analysis, and distribution as a pilot program within the Sheet Metal Group. He works collaboratively to implement process improvements that are informed by data analysis and Lean principles.
  4. 4. Overview • Background of JC Cannistraro and the factors that led to the need for improvement software • How we use KaiNexus and Why we set it up that way • What kind of results are we seeing and how does technology influence results • Conclusion: What we have learned so far
  5. 5. PLUMBING HVAC PIPING SHEET METAL FIRE PROTECTION SERVICE & MAINTENANCE ENERGY INTERIORS What We Do
  6. 6. We’re a Family Business…
  7. 7. …Transformed by Technology
  8. 8. Into a Learning Organization • Year over year growth, means new faces in office • Strong use of Co-op programs (similar to internships) • Many key leadership positions filled by internal hires
  9. 9. Continuous Improvement, Round 1
  10. 10. We Ran Out of Gas 0 20 40 60 80 100 120 140 160 180 4/8/2013 5/8/2013 6/8/2013 7/8/2013 8/8/2013 9/8/2013 10/8/2013 11/8/2013 12/8/2013 1/8/2014 2/8/2014 3/8/2014 # of Adopted Improvements over Time Total
  11. 11. 5S Jumpstart
  12. 12. Too Much to Manage
  13. 13. We found KaiNexus Submission vs Completion over last 6 months
  14. 14. Key Points • Improvements occur at Gemba—the place the work occurs—so capture them there • Don’t let perfect be the enemy of good • Seemingly unique jobs can be broken into small, repeatable steps
  15. 15. AI’s and OI’s What’s the difference? Why do we use both? 3032 AI’s compared to 1287 OI’s in system
  16. 16. Flow Efficiency Work Wait Work Wait Done! Work Work Wait 100
  17. 17. Office OI #KaiNexusUC16
  18. 18. Office AIs #KaiNexusUC16
  19. 19. Field AI
  20. 20. Shop
  21. 21. Technology and Culture • It’s not just how we improve, often its what we improve • Acknowledgement • Socialization
  22. 22. What have we learned? • Define success and then design a system that will be able to support it • Routines build behavior, and most routines involve technology • Learning Organization to Improvement Culture
  23. 23. Announcements (Then Q&A)
  24. 24. Our Next Webinar "How to Coach for Creativity and Service Excellence" – Karyn Ross – Tuesday March 28, 1 PM ET • KaiNexus.com/webinars
  25. 25. Ask Us Anything! • Mark Graban & Dr. Greg Jacobson • Next Episode April 4, 1 pm ET • Register & submit questions via http://kainexus.com/webinars • Past episodes available on YouTube
  26. 26. Other Resources www.KaiNexus.com
  27. 27. Podcasts • www.KaiNexus.com/podcasts • Subscribe via: – iTunes – Google Play – Stitcher
  28. 28. Thanks! • Web: – www.kainexus.com – blog.kainexus.com • Webinars on Demand: – www.kainexus.com/webinars • Social Media: – www.twitter.com/kainexus – www.linkedin.com/company/kainexus – www.facebook.com/kainexus @MarkGraban Mark@KaiNexus.com Matthew Cannistraro matthewc@harringtonairsystems.com

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