Presented by Simon Murray and Benny Ausmus of Big Change Agency In this KaiNexus webinar, you will learn four elements of Lean transformation, including how to: Create the environment / culture Bring in structure and systems Implement and measure the results Develop the people

1. 4 Components of an
Employee-Led Improvement Initiative
Mark Graban
VP of Improvement & Innovation Services
KaiNexus
@MarkGraban
Simon Murray
Program Director
Big Change Agency
Benny Ausmus
CEO & Lead Facilitator
Big Change Agency

2. Webinar Logistics
• Presentation (45 minutes)
• Q&A (10 minutes)
– Use the GoToWebinar
Meeting Panel to
submit a question at
any time
• Recording link & slides will be sent via email
– Also – see the “Handouts” feature and Chat box

3. Benny Ausmus
4 Components of an
Employee Led Improvement Initiative
www.bigchangeagency.com
CEO & LEAD FACILITATOR
Presents…….
Simon Murray
PROGRAM DIRECTOR

4. The Ultimate Irony
80% of Companies are
not achieving expected
value from LEAN.
The majority of improvement rollouts create more waste than they save.
Even Lean has become a misapplied, misunderstood misnomer.
More than 60% of
Six Sigma
Programs fail
70% Fail to achieve
savings targets.

5. What Is An Employee Led Initiative
qSponsored, Supported and Championed by the
leadership team
qThe employees are fully engaged and constantly
push leadership to support new initiatives
qDaily meetings and improvement projects are led by
the employees and not supervisors or managers
qEmployees at all levels have the opportunity to be
leaders in their own way

6. Chobani Case Study Results
Why Chobani Chose BIG Change
❏To align teams to common values and goals within the business
❏To embed CI and lean processes in the day to day business
❏To engage the staff and organise improvement initiatives
❏To provide a sustainable coaching and training framework
❏To support and accelerate the leadership team’s strategic plans
❏To enable a culture where each employee understands and believes
in continuous improvement
What were the results?
❏Average production line increases of 23%
❏50% Reduction in customer complaints
❏Built capability with the engaged front line workers
leading the improvement initiatives
Chobani - video case study
https://www.bigchangeagency.com/manufacturing

7. The Engagement Puzzle
PURPOSE PEOPLE
PROCESS PERFORMANCE

8. The Pieces of the Puzzle - Purpose
FACILITATION
PURPOSE
Vision
Mission
Values
Standards
BIG Important
Goals
Common
Language
Define True Cultural North in a way that
everybody can connect with and make
sure that the connection has taken place
through daily discussion and
involvement.

9. The Pieces of the Puzzle - Process
CONSULTING
PROCESS
Daily
Stand Up
Improvement
Teams
Communication
Processes
Enable collaboration and momentum
with a structured cycle of:
● Communication meetings
● Improvement projects
● Cross functional team initiatives

10. The Pieces of the Puzzle - Performance
TRAINING
PERFORMANCE
Result &
Action KPI
Visible
Dashboards
A Game We
Can Win
Ensure that everybody in the
business owns the
performance measures for
their area.
Focus on Action KPI before
the Result.
Utilise the most relevant
tools for real time visual
display of performance.

11. The Pieces of the Puzzle - People
COACHING
PEOPLE
Mindset
Behaviour
Individual Goals
Skills
People development and
coaching is the most effective
when delivered in a
framework of Purpose,
Process, Performance.
True success through
engagement happens when
we align people and
performance to purpose and
process.
We can now see if challenges
are related to behaviour or
systems and processes and
deliver the right message in
coaching sessions.

12. Putting It All Together
FACILITATION
PURPOSE
COACHING
PEOPLE
CONSULTING
PROCESS
TRAINING
PERFORMANCE
Vision
Mission
Values
Standards
BIG Important
Goals
Common
Language
Daily
Stand Up
Mindset
Behaviour
Individual Goals
Skills
Improvement
Teams
Communication
Processes
Result &
Action KPI
Visible
Dashboards
A Game We
Can Win

13. Keep Your Plates Spinning
❏Each Component Exists in all the components
❏Problems can be identified as coming from
Purpose, Process, Performance or People
❏Each area requires ongoing attention
❏Nothing is set and forget
❏Develop people in each of these areas to teach
others this knowledge
❏The absolute goal is Generative knowledge in
the culture

14. www.bigchangeagency.com
THANK YOU
Thank You
Simon Murray
PROGRAM DIRECTOR
Email: murray@bigchangeagency.com
Linkedin: https://www.linkedin.com/in/simon-murray-0b157148/
Benny Ausmus
CEO & LEAD FACILITATOR
Email: ausmus@bigchangeagency.com
Linkedin: https://www.linkedin.com/in/bennyausmus/

15. Announcements
(Then Q&A)

16. Ask Us Anything!
• Mark Graban & Dr. Greg Jacobson
• Next Episode (#17) January 9, 1 pm ET
• Register & submit questions via
http://kainexus.com/webinars
• Past episodes available on YouTube

17. Other Resources
www.KaiNexus.com/webinars Blog.KaiNexus.com

18. KaiNexus Podcasts
• www.KaiNexus.com/podcasts
• Subscribe via:
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19. Q&A
• Web:
– www.kainexus.com
– blog.kainexus.com
– www.bigchangeagency.com
• Webinars on Demand:
– www.kainexus.com/webinars
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Mark Graban
VP of Improvement & Innovation Services
Mark@KaiNexus.com
@MarkGraban
Simon Murray
Program Director
Big Change Agency
murray@bigchangeagency.com
Benny Ausmus
CEO & Lead Facilitator
Big Change Agency
ausmus@bigchangeagency.com