Greg Jacobson and Morgan Wright presented on how to design organizational habits that propagate a culture of continuous improvement. They discussed the habit loop of cues, routines, and rewards. They also covered three laws of behavior change - make habits obvious and attractive, easy to perform, and satisfying to complete. Specific examples were provided of cues like reminders or meetings, routines like entering ideas in KaiNexus, and rewards like badges, recognition, or leader praise to create continuous improvement habits within an organization.

1. Presenter: Greg Jacobson
CEO / Co-Founder
KaiNexus
Greg@KaiNexus.com
Presenter: Morgan Wright
Customer Marketing Manager
KaiNexus
Morgan.Wright @KaiNexus.com
How To Design Organizational
Habits That Propagate a Culture of
Continuous Improvement (Part 2)

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Visit www.KaiNexus.com

3. Greg Jacobson, M.D. Morgan Wright
● CEO and co-founder
● Washington Univ. (BS, Biology)
● Baylor College of Medicine
● Residency in Emergency Medicine at
Vanderbilt University Medical Center
● Customer Marketing Manager
● Baylor University
● Degree in Marketing

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● Creating a Culture of CI
● Habit Science
● The Habit Loop
● Personas
Recap from Introducing the Connections
Between Habit Science and CI
Scan here to
watch our first
habits webinar!

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Must Reads

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The Habit Loop
Cue
Routine
Reward

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The Four CI Personas

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How do we actually
create a good habit?

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Three Laws of Behavior Change
✔ Make it Obvious & Attractive
✔ Make it Easy
✔ Make it Satisfying

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Make it Obvious & Attractive

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Habit Stacking
After I [CURRENT HABIT], I will [NEW HABIT])
KaiNexus Example:
After I [CHECK MY EMAIL IN THE MORNING], I will [LOGIN
TO KAINEXUS]

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Design your Environment
How can you prepare your environment to make
future actions easier?

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Join a Culture with Desired Habit
1.The Close
2.The Many
3.The Powerful

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Make it Easy

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Make Your Habits Small
“The Two-Minute Rule states, ‘When you start a new
habit, it should take less than two minutes to do.’”

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Automate your Habits
“The best way to create a good habit is to automate it
so you never have to think about it again.”

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Make it Satisfying

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The Right Rewards

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Never Miss Twice

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The Habit Loop
Cue
Routine
Reward

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Examples of Cues
‘Put it in KaiNexus’
Reminders

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Examples of Cues
Scheduling time to
process notifications

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Examples of Cues
Recurring Huddles or Meetings
The Huddle Board in
KaiNexus is a great visual
way to walk through
current ideas with your
team.

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Examples of Cues
Regular CI mentions from Leaders and Executives on a consistent basis.
Great idea!
Have you put
it in KaiNexus?
I wanted to give a special
shout out to the following
people who have entered
an idea this month!

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CI Slide on shared workspaces,
on a rotating announcements board, etc.
Examples of Cues

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What Kind of Rewards?

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Examples of Rewards
Earning
Badges

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Examples of Rewards
Individual recognition
for an idea

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Examples of Rewards
Recognition from CI Coach, Leaders, and/or
Executive within KaiNexus

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Examples of Rewards
Executive and/or manager going to Gemba

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Examples of Rewards
Leader praise in the moment to their team
Great ideas in that
huddle today!
I especially like…..

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Keystone Habits in Organizations -
Alcoa & San Mateo

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“There’s nothing you can’t do
if you get your habits right.”
- Charles Duhigg, The Power of Habit

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NEXT WEBINAR: April 4, 1 pm ET
Katie Anderson
Leadership & Learning Coach
Author of Learning to Lead,
Leading to Learn
KBJAnderson.com
“How to Create a Continuous Improvement
Culture by Closing the GAPS”

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blog.KaiNexus.com

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39. Presenter: Greg Jacobson
CEO / Co-Founder
KaiNexus
Greg@KaiNexus.com
Presenter: Morgan Wright
Customer Marketing Manager
KaiNexus
Morgan.Wright @KaiNexus.com
Q&A / Contact Info
www.KaiNexus.com
www.linkedin.com/company/kainexus
www.facebook.com/kainexus