6 Key Steps to Create a Culture of Improvement

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A webinar presented by Scott Burgmeyer, hosted by Mark Graban of KaiNexus. Presented by Scott Burgmeyer, Executive Director - IQC Companies, teams, and individuals work tirelessly to figure out how to change and build a culture focused on performance, improvement, and delivering excellence to the customer. During this session, we will explore methods to define and create a culture of improvement that can work in any organization. Learn and understand approaches for improvement. Discover best practice methods to improve how you improve. Identify key steps you can take to start on the journey now. Scott is the Executive Director of IQC and has worked and consulted in manufacturing, technology, education, and health care industries for over 30 years. In his professional career, he held roles such as QA Manager, CI Manager, Organizational Development, Human Resources, SVP Quality & Improvement, and Chief Improvement Officer. Scott is a lifelong learner, professor, speaker and author of multiple books, articles and journal publications. As a Master Black Belt and creator of The DMAIC Way®, his goal is for everyone to Make it Better! Make it Stick!

Business

6 Key Steps to Create a
Culture of Improvement
Presented by
Host: Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Presenter: Scott Burgmeyer
Executive Director, IQC
sburgmeyer@iowaqc.org

Webinar Logistics
• Presentation (40 minutes)
• Q&A (15 minutes)
– Use the Zoom Webinar meeting panel
to submit a question at any time
• Recording link & slides will be sent via email

CULTURE OF
IMPROVEMENT
IQC Webinar Series
10.06.2020

Who is IQC?
IQC
Copyright © 2020
Catalyst to transform individuals and organizations
from good to great to excellent.
#JourneyTogether
Training
Consulting (iSource) Baldrige

Who am I?
Scott is the Executive Director of IQC. He has spent the
last 30 years working and consulting in multiple
industries including manufacturing, technology,
education, and health care.
Scott has been in various roles including QA Manager, CI
Manager, SVP Quality and Improvement, and Chief
Improvement Officer.
Copyright © 2020
IQC

Build a Culture of Improvement
HOW
TO
FRAMEWORK
SELF-
AWARENESS
HOW
VS
WHAT
Vision
MARKET
VS
SELL
EXECUTE
CULTURE OF
IMPROVEMENT
Copyright © 2018-2020

Build the Vision
Copyright © 2018-2020
FRAMEWORK
SELF-
AWARENESS
HOW
VS
WHAT
MARKET
VS
SELL
EXECUTE
CULTURE OF
IMPROVEMENT

Identify a Framework
• Visual
• Easy
• Cycle or Steps
Copyright © 2018-2020
FRAMEWORK

Self-Aware
• Know yourself
• Reflect
• Rinse and Repeat
Copyright © 2018-2020
SELF-
AWARENESS

How vs What
• Not a thing
• Not a thing
Copyright © 2018-2020
HOW
VS
WHAT
Model Coach Reflect

MARKET
VS
SELL
Copyright © 2018-2020
Marketing Selling
• Positioning
• Strategic
• Branding
• Personas
• Tactical
• Execution
• Customers
• Get more
Customers
How do you market vs sell?

EXECUTE
Execute
Copyright © 2018-2020
Progress > Perfection, then reflect

Based on what you
heard today, where
will you start?
Copyright © 2018-2020
FRAMEWORK
SELF-
AWARENESS
HOW
VS
WHAT
MARKET
VS
SELL
EXECUTE
CULTURE OF
IMPROVEMENT
Vision

Copyright © 2018-2020
IQC
Scott Burgmeyer
sburgmeyer@iowaqc.org
“If we are to
preserve culture,
we must continue
to create it.”
Johan Huizinga

Future Webinars
• Training Team Office Hours
– October 14, 1 pm ET
– KaiNexus customers only
• Six Weeks to Success
– How to double your output and half your stress
by using 6-week improvement cycles
– October 15, 3 pm ET ß not the usual time
– Simon Murray, “Your Maintenance Coach”
– Open to everybody!
Register: www.KaiNexus.com/webinars

Podcasts
• www.KaiNexus.com/podcasts
• Subscribe via:
– Apple Podcasts
– Google Play
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Q&A
• Web:
– www.kainexus.com
– blog.kainexus.com
– www.iowaqc.org
• Webinars on Demand:
– www.kainexus.com/webinars
• Social Media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Presenter: Scott Burgmeyer
Executive Directory, IQC
sburgmeyer@iowaqc.org

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Presented by Morgan Wright (Customer Marketing Manager) and Greg Jacobson, MD (co-founder and CEO), from KaiNexus. Come join the final webinar in our three-part habit webinar series to learn how we sustain and maximize organizational habits in a continuous improvement culture. In this 1 hour webinar, we will review the highlights from the prior habits webinars, learn how you can design organizational habits, develop your Habit Loops by persona, and share stories of organizations who have seen incredible results from implementing habits.

Sustaining Continuous Improvement with Habit Science.pdf

KaiNexus

Presented by Katie Anderson What does a culture of continuous improvement really look like? How can leaders create an organization where people have the capability and confidence to solve problems? Effective problem-solving is about closing the gaps between where we are today and where we need to be. While we often think about the process or operational gaps that we must close, we must also identify (and close) behavior gaps related to solving problems and supporting others in problem-solving. In this session, you will: Understand a leader’s role in creating a “Leading to Learn” culture of continuous improvement Discover the four essential behaviors – G.A.P.S – that enable leaders and team members alike to cultivate more effective problem-solving capabilities Identify one tangible practice to build your leadership superpower and close your process and behavior gaps Katie Anderson is an internationally recognized leadership and learning coach, consultant, and professional speaker, best known for inspiring individuals and organizations to lead with intention and increase their personal and professional impact. Katie is passionate about helping people around the world learn to lead and lead to learn by connecting purpose, process, and practice to achieve higher levels of performance. Her book Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning is an international #1 Amazon bestseller.

How to Create a Continuous Improvement Culture by Closing the GAPS

KaiNexus

https://info.kainexus.com/continuous-imrprovement/how-to-design-organizational-habits-that-propagate-a-culture-of-continuous-improvement/webinar/signup March 23 from 1:00 pm - 2:00 pm ET Presented by Morgan Wright (Customer Marketing Manager) and Greg Jacobson, MD (co-founder and CEO), from KaiNexus. This webinar serves as the second part of the Habits Webinar Series. In this webinar, learn how to design organizational habits That Propagate a Culture of Continuous Improvement. Additionally, join us to hear some real-life examples of how you can take this back to implement at your organization.

How To Design Organizational Habits That Propagate a Culture of Continuous Im...

KaiNexus

Building a Culture of Empowerment: Reflections on Lessons Learned

KaiNexus

Presented by Morgan Wright (Customer Marketing Manager) and Greg Jacobson, MD (co-founder and CEO), from KaiNexus. You can watch the recording here: https://info.kainexus.com/organizational-habits-science-continuous-improvement-webinar/webinar/signup This webinar serves as an introduction to the science of habits and how to form them. Future webinars in this series will take a deeper look into how to design Habit Loops for the different types of people in your organization. Key Learning Objectives: - Building a culture of continuous improvement - The Importance of Habits in continuous improvement (CI) - The science behind forming Habits - Introducing Habit Loops - How Habit Loops can transform your organization

Introducing the Connections Between Habit Science and Continuous Improvement

KaiNexus

Connecting Continuous Improvement to the Bottom Line

KaiNexus

A few slides that help tee up a long Q&A session / panel discussion. See the recording here: https://info.kainexus.com/continuous-improvement/managing-transformation-projects-improvements-and-learning-in-a-virtual-environment/webinar/signup Presented by Cliona Archambeault and Penny Iannelli of UMass Memorial Health Join us for a panel discussion with two leaders from UMass Memorial Health (UMMH) as we discuss how they’ve created a culture of continuous improvement at UMMH that has led to more than 100,000 employee ideas being implemented! They both work for a healthcare organization – this is true – but please keep reading (and join us!) if you work in other sectors, including manufacturing. Why? Our two panelists both worked in industry (including Intel), and they (and other UMMH leaders) are influenced by former Toyota people. We know there will be stories and lessons learned that are transferrable to other healthcare organizations – or companies in any industry – because it comes down to the three things we always talk about at KaiNexus: methodology, leadership, and technology. We are proud that UMMH is a KaiNexus customer and that they use our technology platform to facilitate and document their work – in addition to tabulating their great results.

Managing Transformation Projects, Improvements, and Learning in a Virtual Env...

KaiNexus

November 15 from 1:00 pm - 2:00 pm ET Presented by Dave Kippen Are you a Lean Leader who wants to learn more about Mindfulness? Do you practice Mindfulness and want to understand how to apply those principles directly to your Lean leadership? There is a strong connection between great Lean Leaders and the principles and tenets of Mindfulness. This quick and focused session will make the connection between four key Mindfulness tenets and how they mirror and support how we practice improving hearts and minds through our Lean leadership. You will walk away with many simple ideas and concepts to practice, both on your Mindfulness journey and your Lean journey! For the past 15+ years, Dave Kippen has served as a Lean leader, change agent, coach and educational instructor. Over the last 3 years, Dave has been on a Meditation and Mindfulness journey which has helped deepen his passion for improving the human condition on our beautiful planet. Dave’s passion is to aid in the development of leadership and growth throughout all levels of the organization. During this time, Dave has successfully coached more than 250 people through Lean 101, 102 and 103 classes, and facilitated well over 100 Kaizen events throughout the United States and Europe. Dave’s ultimate goal is to help end workplace suffering by making the workplace a little more engaging, fun, and meaningful for employees at all levels. In addition, Dave is Bronze certified through the SME/AME/Shingo Prize/ASQ Partnership. For more information, please connect with him via his LinkedIn profile or at davekippen@yahoo.com.

Mindfulness and Lean - Webinar by Dave Kippen

KaiNexus

Presented September 7 from 1:00 pm - 2:00 pm ET Presented by Paul Critchley, President & Lean Consultant at New England Lean Consulting View recording (after Sept 7) here: https://www.kainexus.com/continuous-improvement/the-importance-of-storytelling-in-continuous-improvement/webinar/thanks Telling stories is one of the most powerful methods that leaders have to influence, teach, and inspire people. Beyond numbers, goals, and KPIs, stories help to convey the culture and the values that can unite and inspire everyone within the workplace. In this webinar, we’ll learn more about how storytelling can help garner support for Lean and Continuous Improvement by making it more tangible and more relatable for those faced with practicing it. Paul Critchley is the President and Lead Consultant here at New England Lean Consulting. With over 20 years of experience in organizational leadership, Paul is an internationally-recognized thought leader on using employee engagement and continuous improvement to improve business’ top and bottom lines. Paul is a former Board Member of the Northeast Region of the Association for Manufacturing Excellence, and a proud supporter of several civic organizations in and throughout New England. He is passionate about Lean and creating organizational cultures that are sustainably engaged. He co-authored his first book – The Whole Professional – to bring a fresh perspective on Work/Life Balance and how individuals and organizations can work together to achieve greater levels of attainment for all. Paul holds a B.S. in Mechanical Engineering from Clarkson University, a M.S. in Management from Rensselaer Polytechnic Institute and a M.S. in Organizational Leadership from Quinnipiac University. He also is the holder of U.S. Patent 5,927,868

The Importance of Storytelling in Continuous Improvement KaiNexus

KaiNexus

June 27 from 1:00 pm - 2:00 pm ET Presented by Mark Graban In this talk, you will learn and hear stories about: · Why it’s important to admit mistakes to ourselves · How to reflect on mistakes without being too hard on ourselves · How to prevent repeating our mistakes · Key leader behaviors that create a culture where it’s safe for people to admit mistakes Our presenter, Mark Graban, is a Senior Advisor for KaiNexus… and he just had his 11th KaiNexiversary. Mark is the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the creator and editor of the anthology book Practicing Lean. Mark is the host of podcasts including “Lean Blog Interviews,” “Habitual Excellence, Presented by Value Capture,” and “My Favorite Mistake.” Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.

My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individ...

KaiNexus

As presented by Mark Graban at KaiNexicon 2022. Description In this talk, you will learn and hear stories about: Why it’s important to admit mistakes to ourselves How to reflect on mistakes without being too hard on ourselves How to prevent repeating our mistakes Key leader behaviors that create a culture where it’s safe for people to admit mistakes You can access notes and links related to the talk here: https://www.markgraban.com/KaiNexus2022/

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6 Key Steps to Create a Culture of Improvement

1. 6 Key Steps to Create a Culture of Improvement Presented by Host: Mark Graban Senior Advisor, KaiNexus Mark@KaiNexus.com Presenter: Scott Burgmeyer Executive Director, IQC sburgmeyer@iowaqc.org

2. Webinar Logistics • Presentation (40 minutes) • Q&A (15 minutes) – Use the Zoom Webinar meeting panel to submit a question at any time • Recording link & slides will be sent via email

3. CULTURE OF IMPROVEMENT IQC Webinar Series 10.06.2020

5. Who am I? Scott is the Executive Director of IQC. He has spent the last 30 years working and consulting in multiple industries including manufacturing, technology, education, and health care. Scott has been in various roles including QA Manager, CI Manager, SVP Quality and Improvement, and Chief Improvement Officer. Copyright © 2020 IQC

6. WHAT IS CULTURE?

7. WHY BUILD A CULTURE?

12.

13.

17. ZOOM POLL

20. Announcements (Then Q&A)

21. Future Webinars • Training Team Office Hours – October 14, 1 pm ET – KaiNexus customers only • Six Weeks to Success – How to double your output and half your stress by using 6-week improvement cycles – October 15, 3 pm ET ß not the usual time – Simon Murray, “Your Maintenance Coach” – Open to everybody! Register: www.KaiNexus.com/webinars

22. Other Resources www.KaiNexus.com

23. Podcasts • www.KaiNexus.com/podcasts • Subscribe via: – Apple Podcasts – Google Play – Stitcher – Spotify

24. Q&A • Web: – www.kainexus.com – blog.kainexus.com – www.iowaqc.org • Webinars on Demand: – www.kainexus.com/webinars • Social Media: – www.twitter.com/kainexus – www.linkedin.com/company/kainexus – www.facebook.com/kainexus Mark Graban Senior Advisor, KaiNexus Mark@KaiNexus.com Presenter: Scott Burgmeyer Executive Directory, IQC sburgmeyer@iowaqc.org

6 Key Steps to Create a Culture of Improvement

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