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1. Listening

2. Mohammad KaShif Ali
Textile Engineering (2013-17)
NTU,Pakistan
13.ntu.202@gmail.com

3. “They call me the Speaker, but they
really ought to call me the Listener.”
Dennis Hastert
Speaker of the U.S.
House of Representative

4. What is listening?
•
Listening is the process of receiving, constructing
meaning from, and responding to spoken and/or
nonverbal messages; to hear something with
thoughtful attention
•
Effective communication is 2-way
•
depends on speaking and listening

5. Why listening skill is
important?
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Improves relationships
•
Improves our knowledge
•
Improves our understanding
•
Prevents problems
•
Saves time and energy
•
Can save money
•
Leads to better results
Listening is the most
powerful form of
acknowledgment
…a way of saying, “You
are important.”

6. Common Conceptions
About Listening
•
Listening & Hearing are same
•
Listening is a natural process
•
Listening does not require effort
•
All listeners receive the same message
•
Smarter people are better listeners
•
Listening improves with age
•
Good readers are good listeners

7. Process of Listening
Hearing Attending Understanding
Responding
Remembering

8. Facts
•
We listen at 125-250 wpm, think at 1000-3000 wpm
•
75% of the time we are distracted, preoccupied or
forgetful
•
20% of the time, we remember what we hear
•
100% of the people think listening is a top skill for
success
•
Less than 2% of people have had formal education with
listening

9. Faulty Listening Behaviours
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Pseudo Listening ---- Pretentious
•
Selective Listening ---- Responding at one’s will
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Defensive Listening ---- Touching, Aggressive, Egoist
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Ambushing ---- Listening to attack only
•
Insensitive Listening ---- Passive; Non-interactive
•
Stage Hogging ---- Conversational Narcissist

10. Hearing vs Listening
To perceive
sound via the ear

11. Listening leads to learning
•
To concentrate on hearing something;
heed or pay attention to
•
Collins English Dictionary

12. Hearing vs listening
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Hearing: Listening:
•
Physical process Physical & mental process
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Natural Learned process
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Passive Active, Skill
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Subconscious Conscious

13. Ways to improve listening
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Here are 7 strategies and suggestions to help you improve your
listening skills.
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1.) Increase your listening span:
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Try to resist the temptation to interrupt.
•
Make sure the speaker has had a complete chance to make his or her point before
you speak.
•
If you don't get the whole message, ask the speaker to repeat what they said.

14. Ways to improve listening
•
2.) Take time to listen:
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Don't put obvious limitations on your listening time
- the speaker will feel rushed.
•
3.) Listen between the lines:
•
Don't just listen to what is being said.
•
Try to understand the attitudes, needs and motives
behind the words.

15. Ways cont..
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4.) Give your full attention:
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Nodding or interjecting occasionally to clarify a
point lets the speaker know you are interested.
•
If the speaker pauses briefly, don't rush to fill the
silence.
•
Use open-ended questions to encourage elaboration.

16. Ways cont…
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5.) Restate the message:
•
When you are sure that the speaker has finished,
restate the main points.
•
This is a good organizing strategy for you.
•
It also gives the speaker assurance that the message
has been received.

17. Ways cont…
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6.) Listen for ideas as well as facts:
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A good listener makes an effort to understand what the facts add up to.
•
7.) Don't monopolize:
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Resist the urge to dominate a situation or to feel that you know everything about a
situation.
•
Be open to new ideas and allow the speaker to have his or her say.

18. Types of Listening
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Passive Listening
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Informative Listening
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Relationship Listening
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Appreciative Listening
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Critical Listening

19. Passive listening
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The physical presence and mental absence of the
listener is called passive listening
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Just hearing

20. Informative listening
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The situation where the primary concern of the listener is
to understand the message
•
Listening to lectures, briefings, reports, speeches,
instructions, etc.
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The meanings the listener assigned tends to be as close as
possible to that which sender intended
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Vocabulary
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Concentration
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Memory

21. Relationship listening
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To help an individual or improve relationship between
people
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Also referred to as Therapeutic listening
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Attending
•
Supporting
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Empathizing

22. Appreciative listening
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The response of the listener, not the source of the message
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The same thing could provide different response for different listeners
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Usually includes music for enjoyment, speakers for their style, or for some
personal interest
•
Presentation
•
Previous experience

23. Discriminative listening
Hearing Ability
Awareness of Sound Structure
Integration of non-verbal cues

24. Critical listening
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The ability to judge others through listening
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The deception of words could be evaluated
•
The reliability and authenticity could be interpreted and
analyzed
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It is needed everywhere around us

25. Good vs Bad listener

26. A good listener A bad listener
Looks at the person speaking Always writing and taking notes
Reacts responsively Is unresponsive
Pays close attention to others Is inattentive
Does not interrupt the speaker Always interrupts; Keeps finishing the
speaker’s sentences
Is sensitive to the speaker Makes moral judgments
Does not rush at the speaker Jumps to conclusions
Asks appropriate questions Changes the subject
Is emotionally controlled Can’t control emotions; impatient
Has no hidden agenda Fidgets (moving restlessly) nervously

27. Deterrents to the listening
process

28. Deterrents Results
Lack of interest Unable to concentrate
The ego basic communication
block
Unable to accept speaker’s view
Involvement with the self Unable to listen

29. Deterrents Results
Fear Unable to concentrate
Preconceived ideas and notions Closed minds
The familiarity trap Assured of self
Stress… negative impact hyper tense

30. Barriers
•
Environmental barriers
•
Physiological barriers
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Psychological barriers
• Selective Listening
• Negative Listening Attitudes
• Personal Reactions
• Poor Motivation

31. •
Thank you for listening!
•
Any questions?