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• Most companies engaged in providing services like air travel, retail, food
& beverages (F&B) and hotels are expected to cut down their offerings
in initial months as they follow social distancing norms and slash cost
overheads in the face of tough business environment. Post-lockdown
plans are being charted as the government gets ready to lift further
restrictions.
• Many industry experts feel the outbreak will result in drastic changes in
the attitude, behaviour and preferences of consumers and businesses
will remodel their products and services accordingly. Consumers will be
more concerned about their health and expect greater hygiene from
service providers.
SHOPPING MALLS
• Customer experience is not going to remain the same at
shopping malls, according to industry insiders. Mall owners
are charting out new rules taking into account customer
footfall and building structure.
CINEMA
• They'll have to make peace with some pre-released movies.
• Movie production has gone haywire and multiplexes are likely
to resort to old movies.
AIRLINES
• Like most service providers, airlines also face double whammy
of low demand and higher expenses for implementing social
distancing norms.
• Putting each social distancing norm in place has a cost, a top
private airline executive said. There is also uncertainty over
some states imposing a longer lockdown in the red and
orange zones, which can affect flights.
HOTELS
• Similarly, hotels are also expecting the demand to pick up
after at least six months of the lifting of lockdown. As certain
restrictions such as on public gatherings are expected to
continue even after the lockdown, hotels will not be offering
space for conference, weddings and events. The hotel industry
expects a sizeable cut in manpower and other costs. In
absence of lower demand, they are unlikely to provide all
services at once.
BY : J U S T I N J O H N S O N
I N S TA G R A M : J U Z _ 9 8

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After lockdown

  • 1.
  • 2. • Most companies engaged in providing services like air travel, retail, food & beverages (F&B) and hotels are expected to cut down their offerings in initial months as they follow social distancing norms and slash cost overheads in the face of tough business environment. Post-lockdown plans are being charted as the government gets ready to lift further restrictions. • Many industry experts feel the outbreak will result in drastic changes in the attitude, behaviour and preferences of consumers and businesses will remodel their products and services accordingly. Consumers will be more concerned about their health and expect greater hygiene from service providers.
  • 3. SHOPPING MALLS • Customer experience is not going to remain the same at shopping malls, according to industry insiders. Mall owners are charting out new rules taking into account customer footfall and building structure.
  • 4. CINEMA • They'll have to make peace with some pre-released movies. • Movie production has gone haywire and multiplexes are likely to resort to old movies.
  • 5. AIRLINES • Like most service providers, airlines also face double whammy of low demand and higher expenses for implementing social distancing norms. • Putting each social distancing norm in place has a cost, a top private airline executive said. There is also uncertainty over some states imposing a longer lockdown in the red and orange zones, which can affect flights.
  • 6. HOTELS • Similarly, hotels are also expecting the demand to pick up after at least six months of the lifting of lockdown. As certain restrictions such as on public gatherings are expected to continue even after the lockdown, hotels will not be offering space for conference, weddings and events. The hotel industry expects a sizeable cut in manpower and other costs. In absence of lower demand, they are unlikely to provide all services at once.
  • 7. BY : J U S T I N J O H N S O N I N S TA G R A M : J U Z _ 9 8