2. Delegation
Triggers – “My light bulb moment!”
Feedback from coach
Self reflection
PFP – EK 725 DXB-DAR (06/06/15)
Goals – To Do List
To be able to delegate tasks effectively
Stop micro managing and give myself time to perform relevant
tasks
Trusting my team members
3. Delegation – My Journey!
PSP Flight
feedback (PFP)
Research
•Online
material
Self
Assessment
Development
Plans and
Reflections
Learning
Outcomes
4. Delegation – Game plan!
Self Assessment tests
Attended workshop on Leadership with Jack Black
E-Learnings
Coaching sessions from coach Mechelle on delegation
5. R
E
S
E
A
R
C
H
Why can’t I Delegate?
Can’t Delegate
because
Too busy
Won’t trust
Poor AbilityFeeling Guilty
They may be
better
Only you can
do it
Ref Doc : How to successfully
delegate by
Paul Newton (Bookboon) pg11
6. R
E
S
E
A
R
C
H
The only “I” can do it syndrome
Resist Delegating
Prevent employees from making decisions
Revoke tasks after they have been assigned
Avoid letting employees work independently
Ref Doc : “Avoiding Micromanagement” by Elizabeth Eyre
8. R
E
S
E
A
R
C
H
5 Steps to Delegation
Be Clear &
Concise
Grant the
Necessary
Authority
Get Buy In
Monitor
Progress
Comment
When
Necessary
Ref Doc : “5 Steps Of Delegating Wisely” by Peter Economy
EK 418 – BKK-SYD-CHC – E-mail for SFS Fares Lteif
10. Learning Outcomes
Builds trust amongst teams
and increases more
productivity
Develops skills and empowers
team members
Increased customer
interaction and assists in
performance management
Leadership is the art of getting
someone else to do something you
want done because he wants to do it
12. Receiving & Giving Feedback
Triggers – “My light bulb moment!”
Psychometric Test (MBTI) – “I take criticism personally”
(receiving feedback) and “Get over involved in other peoples
problems” (giving feedback)
Self reflection
Goals – To Do List
To accept feedback be it positive or developmental
Giving unbiased and clear feedback
13. Giving & Receiving Feedback –
My Journey!
MBTI/
Self Reflection
Research
•Online
material
Self
Assessment
Development
Plans and
Reflections
Learning
Outcomes
14. Online Research
Attended Workshop on Advanced Coaching & Feedback
Onboard surveys/ RAG Feedback
E-learnings
Self Assessment tests
Seek coaching from coach
Mechelle Lewis-Downer
Receiving & Giving feedback –
Game plan!
16. R
E
S
E
A
R
C
H
Giving Feedback
Choose an appropriate time and place
Balance the positive and developmental feedback
Describe the observation specifically
Involve the individual in the solution
Establish a follow-up expectation
17. Learning Outcome
Comfortable with receiving
developmental feedback and
following up on it
Able to give specific, timely and
observed feedback to my team