2. INTRODUCTION
One of the classical theories of management
Max weber (1864-1920)
• German sociologist
• prioritizes efficiency
• stressed strict rules and a firm distribution of power
3. FEATURES OF BUREAUCRATIC
APPROACH
Administrative class
Hierarchical Management Structure
Division of Labour and specialisation
Rules and Regulations
Career orientation
Official records
Impersonality
4. MERITS
Rationality - objectivity is ensured
Accountability – responsible authority
Predictability – ensure stability and copes with complexity
Specialisation - The best people are put into the best jobs
5. DEMERITS
Rigidity - discourages initiative and creativity
Goal Displacement - difference in goals and objectives
Impersonality – inhumane working system
Non-adaptability – resistance to change