The document discusses the characteristics of a 21st century enterprise (21CE). A 21CE is focused on customer experience, leverages ecosystems, and uses technology like IoT, automation, and orchestration platforms to deliver unified experiences. It highlights how top startups exemplify 21CE attributes like experience focus, ecosystem extension, and the need for experience-driven orchestration. Transitioning to a 21CE requires moving from siloed technology to a cloud-native, service-oriented approach focused on outcomes over costs. HCL discusses its approach and themes to enable clients' transformation to a 21CE through offerings like BEYONDigital, next-gen IT, and ecosystem orchestration platforms.

1. The 21st Century Enterprise
The future of Enterprise IT (and how IT leaders can now lead the business)
Alan Flower
VP & CTO, EMEA
alan.flower@hcl.com
The opportunity for you to drive the transformation to become a
21CE and lead the Business

2. 2

3. 3
21ST CENTURY ENTERPRISES ARE EXPERIENCE FOCUSED
The shelf life of a firm in the Fortune 500 was around 75 years. Today it’s less than
15 years, and declining. The winners in this new reality are a breed of companies
that are experience focused
Jan 2014
Jan 2015
TOP 10 BILLION DOLLAR
CLUB STARTUPS ARE ALL
21ST CENTURY
ENTERPRISES
(AS ON JULY 2014).
FROM JAN’14 TO JULY ‘15
COMPANIES VALUED AT
$1Bn OR MORE - 42
COMPANIES GREW TO 105
COMPANIES

4. 4
THEY EXTEND BEYOND THE ENTERPRISE INTO THE ECOSYSTEM
 Reaches people even without an UBER app with
third-party app integration
 At a valuation of $41B, it is ~4x of what this industry
(in USD) clocks
 Leveraging the ecosystem as a platform provider to
transform the travel stay industry, playing a network
orchestrator
 Raised funding at a valuation of $10 billion, which would
make it worth nearly 20 times its revenues — and worth
more than Hyatt Hotels

5. 5
NEED FOR A 21ST CENTURY ENTERPRISE TO GO BEYONDigital
Adding a dimension of Orchestration to enable Experience
Traditional Enterprises
• Suboptimal or Mixed United Experience
• Business Model Innovation Missing, rigid
• Strong Orchestrators
Born Digital Companies
• User Experience
• Business Model Innovation
• Missing Ecosystem Orchestration
BEYONDIGITAL
• United Xperience
• Business Model Innovation
• Ecosystem Orchestration
EXPERIENCE
ORCHESTRATION
Traditional Enterprises
21st Century
Enterprises
Born Digital
Companies

6. 6
The 21st Century Enterprise
has distinct characteristics
Ecosystem–driven
Outcome-based
Experience-centric
Service-oriented
Agile & Lean
Enterprise Digitalization
‘Beyond Digital’ Services to Build
Unique United Experiences
Internet of Things
Smart Machines Solutions to
embed intelligence in asset value chains
Next Generation ITO and Automation
To create a lean and agile IT Landscape
Orchestration Platforms for Services & Systems
platforms that provide catalogues outcomes across
Business, Consumer, Employees and Smart Machines
Key Technology behind a 21CEKey characteristics
21CE

7. 7
The 21st Century Professionals
need to rediscover themselves
Think-Journey
Think-Human Experience
Think-Business Innovation
Think-Design
Think-Unified
Know your Business, Industry and Challenges
to drive Business Model Innovation.
Key SkillsKey characteristics
21CE
Deftness in Design Thinking & Arts for
designing and building the most appealing user experience.
U2.0 Mode
to constantly up-skill and reinvent
Expertise in Agile and DevOps
to collaborate across technologies and platforms
Understanding of Bioengineering to ensure
technology better serves humans

8. 8
21CE Attributes

9. 9
21ST Century Enterprise Technology Attributes

10. 10
MOVING TO THE
21ST CENTURY ENTERPRISE
FROM TO
MONOLITHIC TECH INFRASTRUCTURE
USER INTERFACE AND EXPERIENCE
TECHNOLOGY ORIENTED MANAGEMENT
DEVELOPING CODE
MANAGING COSTS
CLOUD NATIVE & SOFTWARE DEFINED
DELIVERING A UNITED EXPERIENCE
SERVICE ORIENTED MANAGEMENT
COMPOSING SERVICES
MANAGING OUTCOMES
ENTERPRISE OF THE FUTURE
SERVICE INTEGRATION
BUILDING CAPABILITY
USER EXPERIENCE
BUSINESS SERVICES
CATEGORY
DIGITAL RUN ASSURING TECHNOLOGY ASSURING EXPERIENCES

11. 11
Multi-vendor services
SERVICES
AGGREGATION EXPLORATION &
INNOVATION
SCALABILITY
Technology
& Services
Bundles
COST-
EFFECTIVENESS
PRODUCTIZED SERVICES
1. Consume, Configure, Build
2. Services as a product
3. Partner Product Portfolio
EASY TO
CONSUME
AUTOMATION
1. Event
2. Machine
3. Cognitive
AGILITY
Sustainable Competitive
Advantages
SIMPLIFIED CHOICES
Outside-inDisruptive
thinking
CLOUD
Software-oriented
everything
CONTEXTUAL
POINTOF
VIEW
Information Technology (IT) Business Technology (BT) Operational Technology (OT)
ENTERPRISE TECHNOLOGY
DRIVING THE BUSINESS
USER VALUE CHAIN
SERVICE VALUE CHAIN
ASSET VALUE
CHAIN
CONNECTEDECOSYSTEM
AUTOMATION
IoT
Digitalization
PREDICTABILITY
Catalogue-based
UNITED
EXPERIENCE ANALYTICS
Connected
World and
Autonomous
Control
SMART OBJECTS
COGNITIVE
COMPUTING &
AUTOMATION
Predictive
Maintenance
Self-service and
Automated Ops
VISIBILITY&COSTEFFICIENCY
REDUCED
DOWNTIME &
INCREASED
EFFICIENCY
BUSINESS-DRIVENIT
TRUST,TRANSPARENCY,FLEXIBILITY
ORCHESTRATION
SECURITY
TECHNOLOGY DRIVING THE BUSINESS

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13. 13
ECOSYSTEM COLLABORATION VIA SERVICEXCHANGE
ServiceXChange Providers
Service Economics SLA Management Service Catalog Service Analytics Service Demand
ENTERPRISE SELF SERVICE
SupplyDemand
C
Consumers
Role-based access (Mobile/Web/API)
Service Marketplace
Service Resell Service Intermediation Service Arbitrage Service Aggregation
Community Utility
Function
Utility
(EFaaS)
Process
Utility
(BPaaS)
Data Utility
Content Utility
Campaign Utility
Asset
Utility
(IOT)
Tech
Utility
(ITaaS)
Future
Utility
(XaaS)

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THE EMERGENCE OF A GEN 3.0.IT CONSUMPTION MODEL…
Revenue Impact
Cost Impact
GROWTH
PROFITABILITY
COST DISRUPTION
Tactical
T&M
Resource Cost
Staff Augmentation
Managed
Services
Managed Services
Consolidation
Program Based
Services Cost
Business and
Strategic Partner
Outcome Based
Alternative IT
Business Cost IT as P&L
Catalogue
based
IT as business innovator
Business
Orchestrator
Impact
Time
1ST Gen Gen 2 Gen 2.5 Gen 3.0
OUTSOURCING
MODEL
COST
PROPOSITIONS

15. 15
HCL GEN3.0 INTEGRATED TRANSFORMATION THEMES
15
2
3
4
1
5
Business Value Chain Transformation via HCL BEYONDIgital
Target Operating Model Transformation via Next Gen ITO & EFaaS
Outcome driven Connected Ecosystem via HCL IOTWorks
Value Engineering and Innovation Monetization via HCL ERS
Technology Transformation via 21CE Enterprise of the Future
6 Unified Automation & Ecosystem Orchestration via HCL DRYICE

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NeXT STEPS
To Know more about 21st Century Enterprise :-
Discuss
• Focus on your key 21CE business challenges and how
we could help you enable a solution.
Browse
• Browse our website http://www.hcltech.com/
Mail
• Write to me at alan.flower@hcl.com

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