This document provides an overview of operations management. It discusses the historical evolution of operations management from the division of labor proposed by Adam Smith in 1776 to modern trends like lean production and outsourcing. It defines operations management as the management of systems or processes that create goods and services. The scope of operations management includes forecasting, capacity planning, scheduling, quality assurance, and other areas. Performance is measured using various quantitative approaches and metrics. A systems approach is emphasized.
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Production and operations management by Jonathan Taladro
1.
2. Introduction
Historical Evolution of Operations Management
Scope of Operations Management
Operations Management and Decision
Making
Models Quantitative Approaches
Performance Metrics
Analysis of Trade-Offs
3. A Systems Approach
Establishing Priorities
Ethics
Why Study Operations Management
The Historical Evolution of Operations
Management
Trends in Business
4. Management of systems or
processes that create goods
and/or provide services.Value –added - the difference
between the cost of inputs and the
value or price of output.
5. Historical Summary of Operations Management
Date
Concept/
Contribution
Contributor
1776 Division of Labor Adam Smith
1911 Scientific
Management
Frederick Taylor
1790 Interchangeable
Parts
Eli Whitney
1911
Motion study,
industrial
psychology
Frank and
Lilian Gilbreth
1912 Chart for
scheduling
Henry Gantt
1913 Moving Assembly
Line
Henry Ford
6. 1915
Mathematical mode
of inventory
F.W Harris
1930
Hawthorne Worker
Motivation
Elton Mayo
1935
Statistical method for
sampling and quality control H.F Dodge
1940
Opertions research
applications in warfare
Operations research
group
1947 Linear
Programming
George Dantzig
1951
Commecial digital
computers
Sperry Univac
7. 1950s Automation Numerous
1960s Industrial dynamics Jay Forrester
1975
Manufacturing Strategy
Time-based
competition, lean
production
Toyota and
Taiichi Ohno
1990s
Internet and Supply
Chain Management
Numerous
2000s
Applications service
providers and
outsourcing
Numerous
13. Why Study Operations Management?
“work together”.
Central to the functioning of all
business organizations.
14. Trends of Business
The internet, e-commerce and e-business
Management of Technology
Globalization
Management of Supply Chains
Outsourcing
Agility
Ethical Behavior
Operations Strategy
Working with fewer resources
Revenue Management
15. Process Analysis and Improvement and
Quality Improvement
Increased Regulation and Product
Liability Issue
Lean Production
16. • In mid-2000,the Firestone Tire
Company issued a recall of some
of its tires – those mounted on
certain sport-utility vehicles (SUV)
of the Ford Motor Company. This
was done in response to reports
that tire treads on some SUVs
separated in use, causing
accidents, some of which
involved fatal injuries as vehicles
rolled over.
• At first, Firestone denied there was a
problem with its tires, but it issued the
recall under pressure from consumer
groups and various government
agenies.All the tires in uestion were
produced at the same tire plant , and
there were calls to shut down that
facility.Firestone suggested that Ford
incorrectly matched the wrong tires with
its SUVs.There were also suggestion
that the shock absorbers of the SUVs
were rubbing against the tires, causing
or aggravating the problem.
• Both denied that this had been an
ongoing problem.However there
was a public outcry when it was
learned that Firestone had
previously issued recalls of these
tires in South America, but had not
informed officials in other
countries.Moreover,both companies
had settled atleast one lawsuit
involving an accident caused by
tread separation several years
earlier.