VXTracker most valuable reports

1. Actionable Business Intelligence
For Your Organization –
Otherwise Known As
“Call Accounting Reports”
From:
www.callaccounting.com

2. What is the VXTracker?
• The VXTracker collects call records from
PBXs and cell phones and produces a variety
of summary and detail reports of telephone
activity
• Reports help organizations manage:
– Employees
– Network
– Risks

3. What Are Its Benefits?
• Reduces costs
– Visibility to call activity results in fewer calls
• Fewer calls improves productivity
• Forensic tool to mitigate corporate liability
– Union issues, harassment, bomb threats, 911
• On-line directory

4. Reports Benefit Every Department
• IT/Telecom
• Finance
• Sales/Marketing
• Advertising
• Risk Management
• HR
• Compliance

5. Reports
• Are easy to create
– Can be scheduled
– Sent to email
– Opened in Excel
• Accessible by anyone with a password
– Restricted to specific information
• Customize and filter for specific data
• Unlimited training – free
– For warranty and support customers

6. Trend Report
• Explain anomalies
• Make intelligent staffing decisions
• More accurate budgeting/forecasting

7. Customer Support
Time of Day Report
• Time of day filtered by incoming calls only
• Use for scheduling and staffing

8. Productivity/Performance
Extension Summary Report
• Cellular and PBX call activity in one report for
complete calling activity for each employee

9. IT/Telecom Optimization
Traffic Study Report
• Match PBX configuration to • Low-usage trunks deleted
downsizing – or growth for cost savings!
Trunk Group #1 Trunk Group #2
• One company had several large trunk groups with 3-5%
occupancy

10. Telecom Optimization
Trunk Member Report
• No calls?
– Dead trunk, no dial tone, too many

11. IT/Telecom
• What about voice mail or IVR ports?
– Too many, too few, all working?
– Outbound from voice mail!
Port 100
Port 101
Port 102
Port 103

12. IT/Telecom
Unused Extension Report
• Don’t buy new – reassign old

13. Finance
Chargeback Report
• Departments, Divisions, Regions, etc.
– Allocate costs based on actual usage
• Usage plus monthly equipment charges
Leasing tenant
• Create a profit center

14. Finance
• Compare carrier rates
Chargeback entire phone bill

15. Advertising/Marketing/Sales
DNIS Report
• Toll-free number analysis
• Who is calling you?
• From where?
• Who is answering these calls?

16. Mapped Numbers
• “Map” any number with a name
– Other locations
– Customers
– Employee home or cell
– Vendors
Optimize your routing to match use

17. Marketing
Marketing Campaign Report
• What is the real cost of each call from your ad?
• Enter the cost for each ad campaign
• System computes the cost per call
• Open in Excel and add the revenue

18. Other Popular Reports
• Day of week/month
• Longest calls
• Most frequently dialed
• Area code
• Country
• 411 calls
• Top 20 by # calls, minutes, $

19. Conclusion
• Key component in your organization
• Effective use of reports:
– Benefits your organization
– Increases your value to your organization

20. Contact Us For More Information
• Jon Giberson, president
• CONNECTIONS, Telecom Marketing Inc.
• jg@callaccounting.com
• 800-900-9700
• http://www.callaccounting.com