John Turner
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Follower
Personal Information
Unternehmen/Arbeitsplatz
Davenport, Iowa Area United States
Beruf
Virtual Supervisor at Colony Brands Inc. | Gamification Enthusiast | Entrepreneur
Branche
Consumer Products
Webseite
http://virtualgamificationevents.com
Info
I've always been a people person. I started my career on the frontlines of the insurance industry and if it taught me one thing, it's that continuous self-improvement, creativity, and tenacity is rewarded. Call centers today have big problems: costly turnover rates, disinterested employees, and distrustful customers. It doesn't have to be that way. That's where I come in.
Inbound and outbound call centers need to boost revenue or they die a slow death. That's why I help call centers boost agent engagement. Time and time again, the call centers I've helped have seen revenue grow and expenses diminish because of the right coaching, the right training, and the right planning. Your agents ...
Tags
gamification
employee engagement
engagement
motivation
culture
games
support
agent
morale
call center
sales
contact center
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