John Turner

Davenport, Iowa Area United States

Virtual Supervisor at Colony Brands Inc. | Gamification Enthusiast | Entrepreneur

Consumer Products

I've always been a people person. I started my career on the frontlines of the insurance industry and if it taught me one thing, it's that continuous self-improvement, creativity, and tenacity is rewarded. Call centers today have big problems: costly turnover rates, disinterested employees, and distrustful customers. It doesn't have to be that way. That's where I come in. Inbound and outbound call centers need to boost revenue or they die a slow death. That's why I help call centers boost agent engagement. Time and time again, the call centers I've helped have seen revenue grow and expenses diminish because of the right coaching, the right training, and the right planning. Your agents ...