How we are building Government as a Platform to transform public services through SOA, APIs and Open Source

1. Let’s Get Digital –
How Camden is Building Government as a Service
- Digital by Design, Open by Default
PSEICT conference 11th November 2014
John Jackson – CIO Camden Council
(@johnjackson1066)
camden.gov.uk

2. camden.gov.uk
Life Before Austerity

3. Camden
• Local Authority in centre of London
• Over £1Billion turnover
• Circa £350 M controllable spend
• Over 24,000 businesses
• Over 220,000 residents
• Circa 5000 employee’s
• 600 plus different lines of business
camden.gov.uk

4. camden.gov.uk
Context
• Like all Councils we must save £150 M between 2012-
2018 from our bottom line
• At the same time we need to deliver fundamental
transformation to tackle inequality, foster economic
growth and deliver citizen centric services
• The challenges becomes harder because social and
economic pressures are mounting as people live longer
and populations expand & Citizen expectations of
government services are rising driven by a
transformation of consumer experience
• We cannot deliver this without innovation and this drove
us to rethink our approach to Digital Strategy

5. Digital Strategy
Democratic & Strategic Leadership
• Citizen and Business Focused Council - Use modern
business intelligence / customer analytics (e.g. via Google)
to develop policy & direct resources to maximum effect
• Civic dashboards – enable citizens to discover / explore
decision making, use of resources for themselves using Council
supplied Business Intelligence Dashboards and Open Data
• Inside-out and outside in engagement – use social media for
crowdsourcing / crowd funding / Ideation / Hackathons to
drive new ways of engaging the community and our partners
in helping the Council ;
• Deliver Open Data about the Council that can be consumed by
the myriad of free & commercial applications that are being
developed to support us in nearly every aspect of our lives
camden.gov.uk
Hanessing Economic Growth
• Digital skills – nurture & develop digital skills at
school , and in adults; coding course for children ;
connect business , HE / FE institutions with schools
to share good practice ;
• Digital Business – helping businesses to get on line
, support them become digital, foster innovation
incubation, attract inward investment , driving
transactions through an integrated Business Account
• Extend high capacity digital connectivity
(including 4G) into CIP, business parks and new
developments;
• Open Spaces Wireless – free access to the internet
in designated areas around the Borough
• Apprenticeships and digital job creation – What
more can be done through Camden sponsored
initiatives to tackle worklessness and generate
growth (eg Camden’s “Into Enterprise” initiative);
• Location services– maximizing Camden’s on line
profile to attract visitors and consumer spending
into Camden
Right first Time Service (Value for
Money)
• One Camden Account joining up citizen and
business data to simplify and streamline processes
• Digital Public Realm – Harness the potential of
digital assets and smart devices to transform public
services
• Channel shift to be more efficient, joined-up and
slicker when delivering local services
• Agile workforce – mobile , collaborative and digital by
default
• Maximise Income from Digital - explore
opportunities from e-advertising, , single view of debt
and digital philanthropy
Sustainable Neighbourhoods – Making Sure Non One Left Behind
• Assisted access – Promote new approaches to the use of digital resources in libraries, resource centres,
schools, post office ; Where appropriate invest in IT that helps vulnerable groups including elderly and
disabled residents (particularly at risk of isolation) benefit from advances in technology
• Maximize community access -, Libraries, Resource Centres, City Learning Centre provide high quality
access o individuals and groups at risk of digital exclusion / poverty through new offer
• Effectively signpost resources – so those who don’t know what’s digital actually do and use it
• Open up new channels (eg Digital Television & Mobile) to encourage wider take-up & tackle exclusion
Tackling Inequality through new solutions
• Joined up data - across services and organizational
boundaries
• Predictive analytics - to aid in risk assessment and
decision making
• Integrated infrastructures - to enable access and
data sharing
• Camden Explorer – make Camden’s data
searchable irrespective of where the data is stored

6. Evolving for
Digital
Nurture Digitally Savvy
Employees
Develop our leadership teams and
staff so they understand the
opportunities offered by a digital
future and can effectively use this
knowledge to deliver new
business models
Build Digital Centres of Excellence
Strengthen organisational
capabilities in business intelligence,
agile working, seamless
government
camden.gov.uk
Deliver Open Systems / Open
Source platform for Government
Accelerate drive Open Applications,
Open API’s, Open Data delivered to
any mobile devices to enable
information sharing and service
integration across different systems
and organizations
Design Software from the
Customers Perspective
Design and build from the Customer
journeys and apply Agile Methods
Ensure “Digital Friendly” Policies
Build digital thinking into key
policies and processes (particularly
procurement, service
commissioning, planning and
economic regeneration)
Keep Information Safe
Build robust identity management
and security systems to keep the
public’s data safe
Incubate Open Systems Alliance
for government
Building an eco system between like
minded authorities to accelarate
innovation and reduce costs
Protect Privacy
Get data sharing and knowledge
management right

7. The focus of
today’s
presentation is on
three key areas:-
camden.gov.uk

8. Citizen Driven Services
Integrated
Patient Care
Across
Sectors
camden.gov.uk
Early
Intervention,
Improved Life
Chances
Seamless,
Multi Channel
Transactions
via citizen
account
Accelerating
Connectivity,
Code Clubs
& business
account

9. Citizen Driven Services
camden.gov.uk
Using Customer
Insight, Understanding
Consumption & Costs
to Deliver Services
Differently,
Integrating,
Collaborating
Efficiently - Multi
Agency / Cross
Sector Teams
Digital by Default
Workforce ,
Mobile,
Paperless &
Digitally Wired

10. Reimagining Government Driven by IoT
Big Belly Bins
– Waste
Management
camden.gov.uk
Toilet Flush
Sensors –
Independent
Living
Smart Parking
Bays -
Enforcement
E-Tourism &
location
based
services,
Digital Ads

11. Digital Engagement
Crowdsourcing Citizen Facing You Cut
camden.gov.uk
Dashboards &
Open Data

12. Building Government as a Platform for
to transform the Public Sector
- Digital by Design, Open by Default
camden.gov.uk

13. BitCoin
camden.gov.uk
The Power of Open API’s
Why bother automate
banking when I can just
replace banks through
API’s?
When we apply this to
government its means lets
not just automate govt but
instead reimagine
government through API’s

14. Service
Oriented
Architecture
(SOA)
camden.gov.uk
Architect for Flexibility
Why should government
be locked into proprietary
software designed for a
different era
Lets take control of user
experience, business
process and data storage
through SOA.

15. Harness the Potential of Open
camden.gov.uk
Source
Why pay for the same
stuff time and time again.
Lets open source our
apps and harness the
crowd to scale it through
an Open Systems
Alliance
Don’t
outsource
it, crowd
source IT

16. Disrupt the UK Software &
Disrupt
Medieval
Markets
camden.gov.uk
Services Market
Don’t be shaped by tired
markets & inflexible solutions –
but disrupt existing markets and
create new ones.
Build interoperability into new
government contracts ; incubate
API’s in vendor platforms to
transform processes ; create a
new market to deliver what we
need

17. Harness The Power of Joined Up &
Don’t lock
our data up
camden.gov.uk
Open Data
Lets Mash it up
using next
generation
analytics, MDM &
open data
platforms

18. Camden’s Government As a Platform
Service Oriented Architecture
Ability to change how things look, how
processes work and swap legacy systems in
and out
camden.gov.uk
Master Data Management
Linking our data together across silo’s to
enable us to drive up data quality and
mine data
Agile Workforce
• Mobile by default, electronic by default,
unified communications by detault
Analytical Capability
Build breath taking dashboards that are
driven by and responsive to the
requirements of services
Identity Assurance
Using identity assurance to build services
from different pieces of the jigsaw
Citizen Account
Intergrated point of access to services
irrespective of channel and device
Hybrid Cloud Govt Open API’s

19. Other Lessons Learnt
camden.gov.uk

20. camden.gov.uk
Challenge Doom and Gloom
There are information and
security risks to manage –
but these should not
prevent you doing
something or lead to
treacle like IT
implementations where
security forces rebellious
(and high risk) behaviours
or simply costs a lot of
money

21. Making it Happen – Agile Software
camden.gov.uk
Development
- Co-creation
- Co-Designed with Customers
- Developed Iteratively
- Bonding Across the Organisation

22. Thematic Digital Centres of Excellence
replace Old Style IT Departments
Agile
Working
Customer
Access &
Channel Shift
camden.gov.uk
Seamless
Government
Business
Intelligence,
Analytics &
Open Data
Cross Cutting
IT Capabilities

23. Evolve the Organisation for Digital
• Business Drive Digital Opportunity
• Digitally Savvy Leaders
• Digitally Skilled Staff
• Digitally Progressive Policies
• Evidence Based Policy Making
• Embedding Digital Practices
camden.gov.uk

24. camden.gov.uk
Other Key Enablers
1. Digital woven into other Strategies at key trigger points
2. Importance of external challenge and Systems Thinking
3. Loosening up of “classic” organisational controls
4. Focus on Pace from the top
5. Move to evidence based leadership
6. Integration of Services (including public Heath)
7. Changed behaviors & attitudes to Digital
8. Importance of leadership modelling & change champions

25. We are at a tipping point for the public
sector where we can save billions, drive better
outcomes and meet rising expectations through
digital…
So lets get digital …
camden.gov.uk

26. And :-
1. Reimagine Government so we don’t just
automate it we #Bitcoin IT
2. Lets not be defined by the market, but lets
disrupt it #MedievalMarkets
3. Lets be Digital by Design and Open By
Default #SOA #API’s #OpenSystems #GaaS
4. Don’t outsource IT, lets crowdsource IT
#OpenSystemsAlliance #Opensource
5. Don’t lock our data up, lets mash it up!
camden.gov.uk

27. Let’s Get Digital –
How Camden is Building Government as a Service
- Digital by Design, Open by Default
PSEICT conference 11th November 2014
John Jackson – CIO Camden Council
(@johnjackson1066)
camden.gov.uk