In this presentation, High-End Marketing Consultant John Di Lemme reveals *5* Proven and Time-Tested Customer Service Strategies to Absolutely Explode Your Revenue and Build a Raving Fan Base. John absolutely guarantees that if you implement these strategies in your business, your customer relationships will strengthen and your revenue will increase.

1. *5* Proven & Time-
Tested Customer
Service Strategies to
Absolutely Explode
Your Revenue and
Build a Raving Fan
Base

2. During the presentation, I taught
from my NEW Book – The ABCs of
Millionaire Marketing Plus *47*
Secrets of Extreme Customer Service
Get your copy here and follow along
with the teaching…
www.YourMarketingBook.com

3. Customer Service Strategy #1:
Caring (page 84)

4. Your customers should know that you care
about them and appreciate their loyalty to your
business.
It's easy to show your customers that you care
about them…
Use your words. Send them thank you cards.
Give them Bonuses that bring value to their
lives or businesses in some way.

5. Your customers are the most important part of
your business.
Without them, you have no business…
So make sure that you show them that you care
about them!
Don’t be like the following companies that failed
to show their customers that they care…

9. Customer Service Strategy #2:
Mind (pages 35 & 49)

10. In order to provide Extreme Customer
Service and give your customers the product
or service that they want, you must get in
their minds.
How?
Start by Actively Listening to your customers

11. I often tell my consulting clients that they
must shut up and listen in order to truly hear
what their customers want.
If you are talking more than your customers,
then there's no way that you are truly hearing
what they are telling you and…
You can't fulfill their need with your product
or service.

12. A great example of a company that didn’t
listen to their customers is BlackBerry.
At one time, they dominated the market, but
when they stopped listening to what they
clients wanted…
They were pushed out and other companies
like Apple and Samsung took over!

14. Customer Service Strategy #3:
Deliberate Delivery (page 19)

15. Commit to be Deliberate in your Marketing by
focusing on the end result that you will over-
deliver what you promise to your customers.
Over-delivering is your Ultimate Goal…
Not just doing the bare minimum or what is
expected of you by your customers!

16. Your marketing is your first step in providing
extreme customer service to your clients IF…
You stay focused on delivering your product
or service with nothing less than a standard
of excellence.
Remember, over-delivering on your promise
is your ultimate desired outcome!

17. Customer Service Strategy #4:
Communication (page 16)

18. You must Consistently and Confidently
Communicate with your customers ALWAYS…
Not just when they make a purchase! Sit, wait,
and sell is not how to build a successful
business!
Communicate with your Customers before and
after the purchase to let them know that you
are focused on building a long-term relationship
with them.

19. This goes beyond your regular marketing!
When you communicate with your customers on
a consistent basis and confidently share why
your business is the best in your industry or
niche…
They have no reason to go somewhere else to
purchase your product or service.

20. However, you must be on their mind and they
must know that you value your relationship with
them.
It's inevitable that this will happen if you
consistently and confidently communicate with
your customers.
When your customers are confident in
you...they will invest in you! If not, then you will
end up like these companies…

23. Customer Service Strategy #5:
Reviews (page 64)

24. Make sure that you are known for awesome
business reviews!
If a business doesn't have positive, current
customer reviews, then DO NOT buy anything
from them!
Amazon is famous for offering reviews on the
products that they sell so that their customers
can hear from someone else that has
purchased that product before.

25. Your business expertise is shown through your
customer reviews.
Stop trying to tell or show people how great
your product or service is, and let your
Customer Reviews speak for themselves.
Many of my clients create a Wall of Fame to
showcase their Customer Reviews – check this
out…

26. John Di Lemme with Realtor, John Adolfi, in New York

27. Let’s Recap!
Strategy #1: Caring
Strategy #2: Mind
Strategy #3: Deliberate Delivery
Strategy #4: Communication
Strategy #5: Reviews

28. I Want to Give You the Entire Audio
(MP3) of this Teaching for FREE!
To grab a hold of this Awesome Bonus…
Give me a Call/Text at (561) 847-3467 or
Email me at John@GiantGoals.com and
say “Customer Service Bonus”

29. Thank you for reading/watching
my presentation!
John
P.S. Feel free to email me
with questions at
John@GiantGoals.com