1. 05.14.2009 Corporate
Verizon Business and Avaya Expand
Enterprise Voice-Over-IP and Contact
Center Capabilities
BASKING RIDGE, NJ - Businesses and government agencies now are able to tap Verizon Business' voice-
over-IP (VoIP) and contact center services combined with Avaya's most advanced equipment and
software.
The two companies have completed the process of validating and certifying the interoperability of Avaya
Communication- Manager 5.1.1/SES 5.1.1 and Avaya Communication Manager Branch with the Verizon
IP Contact Center (IPCC) suite of services and Verizon IP Trunking platforms. This enables businesses to
take advantage of the latest capabilities of both companies with Verizon Business' VoIP and IP Contact
Center Services. In addition to certifying interoperability between the companies' offerings, Verizon
Business has an aggressive internal training program under way to help ensure customers gain
maximum benefit from the latest Avaya-based solutions.
"Working with Avaya, we're actively training our sales force to make the most of our combined
capabilities," said Tony Recine, vice president of solutions engineering for Verizon Business. "Together,
we are committed to helping customers achieve the biggest bang for their enterprise buck when
employing the Verizon-Avaya joint solutions."
The training program will support an expanded global Verizon-Avaya enterprise resale relationship, the
continued introduction of newly certified offers as they become available, and Verizon's status as a
Platinum Avaya Partner and Platinum DevConnect Partner.
Vin LaRocca, president of North America sales for Avaya, said: "Verizon employees have already earned
more than 100 Avaya design and technical support certifications, and we are working with Verizon to
triple the number of employees with certifications in the next year. Our relationship with Verizon has
grown significantly, demonstrating a level of progress that can only happen when both companies share
a joint vision and commitment to the marketplace and their customers."
IP Contact Centers Cost-Effectively Speed Call Resolution
Verizon Business and Avaya have enabled one of the industry's first pure end-to-end Session Initiation
Protocol (SIP)-based contact center solutions through the powerful combination of Verizon Business'
leading contact center and VoIP portfolios and Avaya's advanced equipment. As a result, organizations
can immediately benefit from upgrading an existing contact center to IP, or setting up a new center, to
help control costs and improve productivity.

2. The Verizon IP Contact Center suite incorporates Verizon VoIP Inbound Toll Free and IP Intelligent
Voice Response (IVR) services working in tandem with Avaya Intelligent Communications (User-to-User
Information, Network Call Redirection (NCR) and Avaya Agent Deskphone 16CC-Communication
Manager5.x and SIP Enablement Services 5.x).
Jim Tyrrell, vice president of global business voice solutions for Verizon, said: "Our long-standing
relationship with Avaya continues to deliver innovative benefits for our enterprise customers. As
businesses evolve their call center operations to IP, they can employ a 'right-time, right-person, right-
device' customer service approach to enhance their overall business operations. For multinational
organizations employing VoIP as a platform for advanced unified communications and collaboration, we
are committed to continuing innovation across our portfolio to enable the next generation of smart and
seamless global business adoption."
For a retrospective and prospective view of Verizon Business IP innovation, visit:
http://www.verizonbusiness.com/about/ipinnovation .
Global VoIP Fuels Enterprise Operations
Verizon Business and Avaya continue to help companies transition to VoIP for enhanced enterprise
communications and business operations.
Verizon IP Trunking, compliant with Avaya Communication Manager 5.1.1 and Avaya Communication
Manager Branch, provides direct SIP connectivity into an IP PBX, eliminating the need for gateway
equipment at the customer's premises.
IP Trunking helps businesses simplify network design and control costs. It also delivers features such as
BEST (Burstable Enterprise Shared Trunks), which enables customers to share local and long distance
trunks across their enterprise providing unprecedented business efficiencies. IP Trunking is available in
United States and 10 European countries: Belgium, France, Germany, Ireland, Italy, Luxembourg, The
Netherlands, Sweden, Spain and the United Kingdom.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified
communications, contact centers, and related services directly and through its channel partners to
leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for
state-of-the-art communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com . For more information on the
Avaya DevConnect program, visit www.avaya.com/devconnect .
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications
and IT solutions. We combine professional expertise with the world's most connected IP network to
deliver award-winning communications, IT, information security and network solutions. We securely
connect today's extended enterprises of widespread and mobile customers, partners, suppliers and
employees - enabling them to increase productivity and efficiency and help preserve the environment.

3. Many of the world's largest businesses and governments - including 96 percent of the Fortune 1000 and
thousands of government agencies and educational institutions - rely on our professional and managed
services and network technologies to accelerate their business. Find out more at
www.verizonbusiness.com .
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