Weitere ähnliche Inhalte Ähnlich wie Five Strategies for Coping with Unannounced Audits (20) Kürzlich hochgeladen (20) Five Strategies for Coping with Unannounced Audits1. Five Strategies for Coping with unannounced Audits
Jim Flynn / Ben Taylor – 7th November 2013
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
3. About Gael Ltd
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All rights reserved worldwide. Copyright © 2013 Gael Ltd.
Glasgow based solutions Co.
100 Staff
Est. 21 yrs
2500 customers in 70 Countries
Roots in Quality Management
250+ Food, Drink & Packaging
Customers
BRC Business Services Partner
Goal – To improve quality and food
safety in the UK food sector through
smart tools and relevant expertise
5. Background
ASDA Supplier Conference Announcement
26th June 2013
“All manufacturers of ASDA Brand Food
Products must have their BRC audits
undertaken as BRC “Unannounced
Option 1.”
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
7. Trigger - 1
The Horsemeat Scandal and It’s Cost
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11% Drop In chilled ready meals sales
19% Drop in frozen ready meals sales
21% Drop in chilled burger sales
31% Drop in frozen burger sales
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
8. Trigger - 2
Prof. Chris Elliot’s FSA Britain Supply Chain Review
• Quality and Safety the focus
• Shared Challenge:
– “Prove to the public that they
can Trust the Systems ‘that put
food on their plates.’”
A focus on Operational Quality and Food Safety Systems is Inevitable
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
9. Trigger - 3
Good Marketing and PR = Competitive Advantage
Capitalising on the Misfortune of its Biggest Rivals
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11. Details of Unannounced Audits
BRC Unannounced Audit Programme Details
• Can Occur 3-12 mths into
Certification Period
• 15 Blocked Days Allowed
• Extended to Grade C Plants
• Must be On Shop Floor within 30
mins of arrival
• Refusal Not an Option
No Pressure Then!
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
12. Advantages of Unannounced Audits
Operational
Reality
Reduce
Industry
Issues
Drives
Change
Reduce
Third
Party
Audits
Increase
Standards
All Good Motives.
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13. Problems of Unannounced Audits
Causes
Disruption
Loss of
Contracts
Risk of
Failure
Audit
Clashes
Staff
Resource
All Serious Issues.
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
14. Five Strategies To Employ
A Range of Actions Will Be Required and it Will Need Investment
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Getting Your House in Order
Spreading The Load & Risk
‘Ninja’ Audit Network
Abolish The Quality Department
Integrate For Success
Let’s Look in Detail at Each
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15. Getting Your House In Order
Suggested Action Plan:
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Analyse ‘Normal’ Performance
Develop a Business Case
Senior Management Engagement
Develop an Action Plan
Train Staff
Measure Performance
Difficult To Do Without The Correct Information
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
16. Spreading The Load & Risk
Suggested Action Plan:
• Get Away from Command &Control
– Senior Champion
– Coordinators Throughout the
Business
• Delegate Responsibility / Accountability
• Drive Empowerment Culture
• Measure Performance
Getting Others Involved Reduces Your Risk and Increases Success
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
17. ‘Ninja’ Audit Network
Suggested Action Plan:
• Practice Makes Perfect
• Train Your Internal Auditors
• Get Outside Help
– Use Other Departments / Sites
– Use Other Companies
• Audit Against The Standard
• Implement Robust CAPA Programme
• Drive Accountability
• Measure Performance
Short, Sharp ‘Flash Audits’ Can Help Improve Performance
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
18. Abolish The Quality Department
Suggested Action Plan:
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Stop Being a Quality Hero
Eliminate The Silo Mentality
Increase Accountability
Make Them ‘run it’
Empower for Engagement
Reduce Risk of Disruption
Drive Cross Business Collaboration
Effective Workflow Required
Relieves Pressure, Risk and Can Deliver Better Results
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
19. Integrate For Success
Suggested Action Plan:
• One Version of The Truth
• One Way to
– Manage Standards
– Manage Actions
– Escalate and Alerts
– Monitor Training
– Monitor Suppliers
– Manage Customers
– Measure Performance
Getting Ready For Unannounced Audits Requires a Robust System
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
20. Core Concept
BRC Global Standards is An Integrated Framework:
Plan, Do, check Act must be Applied to All Disciplines to drive Operational Safety and Quality
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21. What This Means
• Plan
• Do
- Documents
- Policies
- Adoption
- Procedures
- Courses
- Plans
- Records
- Information
- Evaluations
- Corrective Actions
- Audit / Review
- Preventive Actions
- Assessment
- Non conformances
- Monitoring
- Root Cause Analysis
- Maintenance
- Learning/Improving
• Act
- Training
- Calibration
• Check
Success Requires an Integrated and Iterative Approach to All Operations
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
22. CA/PA Workflow Automation is Key
Improve
Plan
Implement
Do
Approve
• Documents
• Procedures
• Training
• Adoption
• Audit
Check • Assessment
Specify
Act
• Preventive Action
• Corrective Action
Analyse
CA/PA Processes are NOT THE END but the START or a NEW IMPROVEMENT CYCLE
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
23. It’s About Improvement
Change
Waste / Harm
Loss of
Control
Standards
Improvement is about the Management Process and How Well it’s Executed and Monitored!
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
25. It’s About Engagement
Leadership
Time
Strategic Plan
Operational Plan
• Planning
• Review
• Ownership
• Engagement
Money
• Resources
• Equipment
• Information
Tools
• Technology
• Software
• Training
Environment
• Proactive
• Reporting
• Sharing
• Learning
Culture
• Teamwork
• Collaboration
• Improvement
Senior Management Commitment Requires Major Engagement
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
26. It’s About Embedding
Managing Director / CEO
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Purchasing
Director
Production
Director
Manager
Manager
Manager
Supervisor
Supervisor
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
Quality
Director
Technical
Director
Manager
27. Q-Pulse - One System, One Approach
Embedded Food Safety and Quality Management
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28. What Q-Pulse Will Deliver
Summary
Integrated Whole of Business Approach
Embedding Key Processes in Business
Integration of Operational Processes
Drive Efficiency and Effectiveness
Drive Success Through Engagement
All rights reserved worldwide. Copyright © 2013 Gael Ltd.
29. Q&A
Contact Us For a Free Consultation or Demo
www.GaelQuality.com
T: 01355 593400
E: info@gaelquality.com
Join us on our LinkedIn ‘Food Safety Information Exchange’
Linkedin.com/company/gael-ltd
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@GaelQuality