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By: Cassie Dispenza
Maximize Your Revenue Through
Ecommerce & Ticketing
Print-at-Home Tickets
Include sponsor logos
Include advertising
Advance Tickets
Scanning Pre-Sold Tickets
Gate Sales
1. Best Website Practices
2. Promote Early
3. Create Urgency & Exclusivity
4. Start a Loyalty Program
5. Increase Video Content
6. Email Marketing
7. Sponsor a Cause/Charity
8. Don’t Forget Other “Customers”
Increase Online Revenue
Best Website Practices
Have GOOD Calls To Action
• Keep it short (2-5 words)
• Create a sense of urgency - something like Buy NOW
• Put large CTA’s above the fold
• Every page of your site
• TEST different options-see what works!
Creative CTAs
Don’t Have Too Many Choices
• The Paradox of Choice is real
• Limit to most popular selections from the year before
• Plus test a few
The Gum Experiment
Two Packs of Gum - Same Price Two Packs of Gum - Different Prices
Use Price Disparity
• Don’t get caught in the “gum trap”
• Make the item you want to sell
look affordable!
Bundle Items
SELL MORE TYPES OF ITEMS TOGETHER
An admission ticket with:
• Parking
• Food vendors
• Carnival wristband
• Merchandise – souvenir cups
Bundle Items
SELL A REOCCURENCE OF THE SAME ITEM
• Season passes
• With or without carnival
• Weekday passes
• Early bird passes
• Group Tickets- buy 10 & save
Bundle Items
SELL MORE OF A PARTICULAR ITEM AT ONCE
• Date night pass
• Family 4-pack
• Family 5-pack?
Remember the magic number.
$60
Offer Pricier Items
VIP Experience Pack $99.00
Season Pass $50.00
Mega Family Fun Pack $100.00
Family Fun Pack $65.00
Date Night Pass $40.00
Single Day Adult Admission $10.00
Single Day Child Admission $5.00
People will Buy!
It’s all about the VIP Experience & Exclusivity!
• Roped off Area
• Private Restrooms
• Meet & Greet/Photo Ops/
Behind-the-Scenes
• Food & Beverage
In The Real World
One client offered $65 admission with unlimited rides. They
added:
• $99 pass - 3 days of 4 tickets and 2 unlimited rides ($400 v.)
• $199 pass - 10 days of everything, even parking ($800 v.)
Expected to sell a few, instead sold $30k worth in the first
year of the $199 item!
Promote Early
Tickets THEN Announcements
You CAN go on sale with your tickets before you announce your
entertainment!
• Offer a deeper discount for customers willing to buy super early
• Many people do this as a Holiday package
Holiday Packages
• Create a sense of urgency
with a cheaper price/limited
time offer--FOMO
Earned Media
Cyber Monday
Another holiday you may not want to miss when you sell online!
• Over $3 BILLION dollars is spent online now on the Monday following
Black Friday
• GREAT way to put that email marketing list to use
National Cherry Festival Season Pass
$99 for a $250 value, 8 days of concerts
In December: 150 tickets
In March: 50 GA tickets
And that’s IT. They won’t sell any more.
Sell out within minutes each time
And it’s Almost ALL Online
89% of Cherry Festival Tix sold online
Promo Codes
Tie directly in the purchase process
Promo Codes Reporting
Add to RetailMeNot
www.retailmenot.com/submit
Create Urgency & Exclusivity
Flash Sales
• Offer a great discount for a very limited time
• Could work well with Black Friday or Cyber Monday
• Hit your website & social presence hard
during this time
The Best Flash Sale Ever
• The Big E had a flash sale for one day
• The one day sale happened exactly 100 days before gates opened
• Adult Admission tickets were discounted from $15 to $8
• They decided to be their own Groupon!
Results
• Over 90,000 tickets sold
• Approximately 18% breakage (That’s $129,000!)
• Regular admission ticket sales were still up from last year
Macy’s One Day Sale
• Actually happens about 1x/month
• “Preview Day” on Friday- promotes
urgency, increases shopping time
Build Intrigue for Sales
• Announce your having a sale, THEN announce what’s on sale
• Put Social Media followers in the loop early—build your following
• Send press release to sponsors, city, CVB etc., to share on their pages
• Get buy in early from these companies
Members & Loyal Shoppers
Start a Club or Loyalty Program
Membership Program Ideas
• Really, all you have to do is start an exclusive email list!
• Give discounts for buying many tickets/being a repeat customer
• Do a Kids Club (Really it’s adults signing up)
• Get a sponsor, send them a packet!
• T-Shirt
• Bumper Sticker
Membership Program Ideas
• Give discounts off tickets for contributing to your 501(c)3 – probably
people that attend your fundraisers
• Give discounts of merchandise
• Can have different supporter levels or tiers of spending
• Exclusive info to other events you host on your grounds
Also…
FOMO.
Nobody wants to be left alone on a lower tier or out of the club. ☺
Members are Early Adopters
• This is an easy group to capitalize on early ticket sales because they are
likely to jump in quickly
• You have their information so you can keep in touch earlier and year
round, plus you have permission to market to them.
Membership Example
Repeat Buyer Emails
Offer Discount After Checkout
• Can send via email or show on “Thanks” screen
• Give Customers a % discount off on their next purchase w/ promo code
Don’t Let Email Die
Most Cost-Effective
Top Revenue Generator
Fastest Results
44% of email recipients made at
least one purchase last year based
on a promotional email.
Millennials with Email Discounts
“More than any other, millennial subscribers want personalized, relevant
communications. They expect brands to respect their preferences.”
PROMOTE
When do I
Email Signups?
Build Your Email List During Event
Email List
Who has signed up for an
to get a discount?
Offer Sign Up Incentives
• Sign up for exclusive deals and discounts! (Even if you DON’T offer a
specific discount)
• Sign up for your chance to win exclusive prizes!
• Sign up & get X% off your first purchase– easy with a promo code
When to Send Email
• Strategically plan emails to go out before the morning news
• Allows local news station to talk about your event
• Check your open rates, but most see
success on Tuesday & Friday mornings
CASE STUDY
Festival Ended 10/15
Tickets on Sale 10/18
Website Content
How Often? Sales Emails in Blue
Closer to Event-More Event Info
Sell even on your
Event Emails!
Contest Emails-Farther From Event
Contest Email—Still
includes Sales Message
Merch Sales
Increase Video Content
VIDEO, VIDEO, VIDEO
• Video posts have 135% greater organic reach than photo posts
• Facebook generates 8 billion video views on average per day
• That’s a 50% increase in 2016 compared to 2015
• People spend 3x longer watching Live video compared to video which is
no longer Live
Video Advertising
• Grab their attention immediately
• Create a compelling offer – Early Bird, Limited Time Only, etc.
• Don’t require sound
• Captioned video increases view time by an average of 12%!
• Use iMovie or Movie Maker to add call-out text to your video
• Include a call to action
Video Advertising
• Use headlines that pique their attention
– engaging & informative
• Let your personality shine through
• Write an informative description
• Provide value
Videos Near Buy Button!
Sponsor a Cause
Anti-Bullying Assembly
• Supports a good cause
• Gets your name out in the community as
a contributor
• People connect you with doing good
• People think of you when spending their money
• Paired with free ticket for each child in school
Make Sure to Post!
Buy One, Give One
• Many fairs partnering with Big
Brothers/Big Sisters or low-
income schools to provide free
tickets purchased by someone else
as a donation
Proceeds for Charity
Queen Contests
• Each Queen at your fair can have their own link/page to sell tickets
• A portion of ticket price goes to scholarships
• Could also be tied to a board member, school, or any influencer if you
don’t have fair queens to help raise money for their organization while
selling your tickets
Promo Codes
• Everybody loves a discount
• Exclusively offer to partners and sponsors
• Use urgency to drive sales
• EX: Until 5:00pm on Friday!
• EX: Only 500 tickets available at this price!
• EX: Limit 5 per purchase!
Don’t Forget Other “Customers”
Sponsors
Sponsors
Sponsors
• Include the number of social posts in which
you will mention the sponsor in the contract
• Also include the number of social posts in
which the sponsor will mention you
Vendors
Vendors
• Make it easy to find your vendors by
providing easy-to-use, mobile-friendly
maps
• Promote vendors with giveaways including
food vouchers, gifts, chance to win, or free
merchandise
Facility Rental
Facility Rental
Thank you!
cassie@saffire.com
More Online Marketing Tips
Website www.saffire.com
Facebook TeamSaffire
Twitter @TeamSaffire
Instagram teamsaffire
Pinterest saffire
YouTube saffirestudio

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Maximize Your Revenue Through Ecommerce & Ticketing

  • 1. By: Cassie Dispenza Maximize Your Revenue Through Ecommerce & Ticketing
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. Print-at-Home Tickets Include sponsor logos Include advertising
  • 14.
  • 15. 1. Best Website Practices 2. Promote Early 3. Create Urgency & Exclusivity 4. Start a Loyalty Program 5. Increase Video Content 6. Email Marketing 7. Sponsor a Cause/Charity 8. Don’t Forget Other “Customers” Increase Online Revenue
  • 17. Have GOOD Calls To Action • Keep it short (2-5 words) • Create a sense of urgency - something like Buy NOW • Put large CTA’s above the fold • Every page of your site • TEST different options-see what works!
  • 18.
  • 20. Don’t Have Too Many Choices • The Paradox of Choice is real • Limit to most popular selections from the year before • Plus test a few
  • 21. The Gum Experiment Two Packs of Gum - Same Price Two Packs of Gum - Different Prices
  • 22. Use Price Disparity • Don’t get caught in the “gum trap” • Make the item you want to sell look affordable!
  • 23. Bundle Items SELL MORE TYPES OF ITEMS TOGETHER An admission ticket with: • Parking • Food vendors • Carnival wristband • Merchandise – souvenir cups
  • 24. Bundle Items SELL A REOCCURENCE OF THE SAME ITEM • Season passes • With or without carnival • Weekday passes • Early bird passes • Group Tickets- buy 10 & save
  • 25. Bundle Items SELL MORE OF A PARTICULAR ITEM AT ONCE • Date night pass • Family 4-pack • Family 5-pack?
  • 27. $60
  • 28. Offer Pricier Items VIP Experience Pack $99.00 Season Pass $50.00 Mega Family Fun Pack $100.00 Family Fun Pack $65.00 Date Night Pass $40.00 Single Day Adult Admission $10.00 Single Day Child Admission $5.00
  • 29. People will Buy! It’s all about the VIP Experience & Exclusivity! • Roped off Area • Private Restrooms • Meet & Greet/Photo Ops/ Behind-the-Scenes • Food & Beverage
  • 30. In The Real World One client offered $65 admission with unlimited rides. They added: • $99 pass - 3 days of 4 tickets and 2 unlimited rides ($400 v.) • $199 pass - 10 days of everything, even parking ($800 v.) Expected to sell a few, instead sold $30k worth in the first year of the $199 item!
  • 32. Tickets THEN Announcements You CAN go on sale with your tickets before you announce your entertainment! • Offer a deeper discount for customers willing to buy super early • Many people do this as a Holiday package
  • 33. Holiday Packages • Create a sense of urgency with a cheaper price/limited time offer--FOMO
  • 35. Cyber Monday Another holiday you may not want to miss when you sell online! • Over $3 BILLION dollars is spent online now on the Monday following Black Friday • GREAT way to put that email marketing list to use
  • 36. National Cherry Festival Season Pass $99 for a $250 value, 8 days of concerts In December: 150 tickets In March: 50 GA tickets And that’s IT. They won’t sell any more. Sell out within minutes each time
  • 37. And it’s Almost ALL Online 89% of Cherry Festival Tix sold online
  • 38. Promo Codes Tie directly in the purchase process
  • 41. Create Urgency & Exclusivity
  • 42. Flash Sales • Offer a great discount for a very limited time • Could work well with Black Friday or Cyber Monday • Hit your website & social presence hard during this time
  • 43. The Best Flash Sale Ever • The Big E had a flash sale for one day • The one day sale happened exactly 100 days before gates opened • Adult Admission tickets were discounted from $15 to $8 • They decided to be their own Groupon!
  • 44.
  • 45. Results • Over 90,000 tickets sold • Approximately 18% breakage (That’s $129,000!) • Regular admission ticket sales were still up from last year
  • 46. Macy’s One Day Sale • Actually happens about 1x/month • “Preview Day” on Friday- promotes urgency, increases shopping time
  • 47. Build Intrigue for Sales • Announce your having a sale, THEN announce what’s on sale • Put Social Media followers in the loop early—build your following • Send press release to sponsors, city, CVB etc., to share on their pages • Get buy in early from these companies
  • 48. Members & Loyal Shoppers
  • 49. Start a Club or Loyalty Program
  • 50. Membership Program Ideas • Really, all you have to do is start an exclusive email list! • Give discounts for buying many tickets/being a repeat customer • Do a Kids Club (Really it’s adults signing up) • Get a sponsor, send them a packet! • T-Shirt • Bumper Sticker
  • 51. Membership Program Ideas • Give discounts off tickets for contributing to your 501(c)3 – probably people that attend your fundraisers • Give discounts of merchandise • Can have different supporter levels or tiers of spending • Exclusive info to other events you host on your grounds
  • 52. Also… FOMO. Nobody wants to be left alone on a lower tier or out of the club. ☺
  • 53. Members are Early Adopters • This is an easy group to capitalize on early ticket sales because they are likely to jump in quickly • You have their information so you can keep in touch earlier and year round, plus you have permission to market to them.
  • 56. Offer Discount After Checkout • Can send via email or show on “Thanks” screen • Give Customers a % discount off on their next purchase w/ promo code
  • 58. Most Cost-Effective Top Revenue Generator Fastest Results
  • 59. 44% of email recipients made at least one purchase last year based on a promotional email.
  • 60. Millennials with Email Discounts “More than any other, millennial subscribers want personalized, relevant communications. They expect brands to respect their preferences.”
  • 61.
  • 63. Build Your Email List During Event
  • 64. Email List Who has signed up for an to get a discount?
  • 65. Offer Sign Up Incentives • Sign up for exclusive deals and discounts! (Even if you DON’T offer a specific discount) • Sign up for your chance to win exclusive prizes! • Sign up & get X% off your first purchase– easy with a promo code
  • 66. When to Send Email • Strategically plan emails to go out before the morning news • Allows local news station to talk about your event • Check your open rates, but most see success on Tuesday & Friday mornings
  • 68.
  • 69.
  • 72. How Often? Sales Emails in Blue
  • 73.
  • 74. Closer to Event-More Event Info
  • 75. Sell even on your Event Emails!
  • 80. VIDEO, VIDEO, VIDEO • Video posts have 135% greater organic reach than photo posts • Facebook generates 8 billion video views on average per day • That’s a 50% increase in 2016 compared to 2015 • People spend 3x longer watching Live video compared to video which is no longer Live
  • 81.
  • 82.
  • 83. Video Advertising • Grab their attention immediately • Create a compelling offer – Early Bird, Limited Time Only, etc. • Don’t require sound • Captioned video increases view time by an average of 12%! • Use iMovie or Movie Maker to add call-out text to your video • Include a call to action
  • 84.
  • 85. Video Advertising • Use headlines that pique their attention – engaging & informative • Let your personality shine through • Write an informative description • Provide value
  • 86. Videos Near Buy Button!
  • 88.
  • 89. Anti-Bullying Assembly • Supports a good cause • Gets your name out in the community as a contributor • People connect you with doing good • People think of you when spending their money • Paired with free ticket for each child in school
  • 90. Make Sure to Post!
  • 91. Buy One, Give One • Many fairs partnering with Big Brothers/Big Sisters or low- income schools to provide free tickets purchased by someone else as a donation
  • 93. Queen Contests • Each Queen at your fair can have their own link/page to sell tickets • A portion of ticket price goes to scholarships • Could also be tied to a board member, school, or any influencer if you don’t have fair queens to help raise money for their organization while selling your tickets
  • 94. Promo Codes • Everybody loves a discount • Exclusively offer to partners and sponsors • Use urgency to drive sales • EX: Until 5:00pm on Friday! • EX: Only 500 tickets available at this price! • EX: Limit 5 per purchase!
  • 95. Don’t Forget Other “Customers”
  • 98. Sponsors • Include the number of social posts in which you will mention the sponsor in the contract • Also include the number of social posts in which the sponsor will mention you
  • 100. Vendors • Make it easy to find your vendors by providing easy-to-use, mobile-friendly maps • Promote vendors with giveaways including food vouchers, gifts, chance to win, or free merchandise
  • 103. Thank you! cassie@saffire.com More Online Marketing Tips Website www.saffire.com Facebook TeamSaffire Twitter @TeamSaffire Instagram teamsaffire Pinterest saffire YouTube saffirestudio