1. Janice P. Nowling, Senior Business Analyst
Phone: (763) 544-7398 Janice.now@comcast.net
SUMMARY
My experience spans over 15 years as a Business Analyst Consultant and Senior Business Analyst Corporate
Employee. Background includes Home Mortgage Lending, Health Care, Pharmaceutical, Education, Facilities
Management and Retail industries. Clients have included Wells Fargo Home Mortgage, Optum Technology,
United Health Care, Dean Health Partners, Covance Laboratories, CUNA Mutual, St. Catherine’s University and
Target Retail Stores. As a full time Senior Business Analyst I have been an employee of Best Buy, Infinite
Campus and Applied Data Systems. Project requirement capabilities have included Software Implementations
and new customer setup, Federal Regulation Enhancements, Research and Process Improvement of existing
systems. Methodologies have included Agile, Waterfall and Hybrid formats.
CORE COMPETENCIES
COMMUNICATION
• Skilled in the ability to gather, prioritize and manage requirement attributes, define work approach and coordinate work
activities to accomplish goals
• Clearly identified business requirements in Functional Design documents
• Created written documents that utilized current and future state process flow, Use Cases, Activity Diagrams, Gap and
Variance Analysis, Data Mapping and Data Modeling techniques
• Identified and categorized stakeholders roles and established communication paths
PROCESS ANALYSIS AND TECHNICAL EFFECTIVENESS
• Capabilities include Microsoft Office Suite tools including Word, Excel PowerPoint, SharePoint, Visio, Access and
Outlook
• Experience with the use of IBM RequistePro, Use Case and UML tools
• Data Base skills include Oracle applications (Human Resources, Accounts Payable, Accounts Receivable, General
Ledger)
• Software skills include Mortgage Servicing Platform[MSP], Early Resolution Loss Mitigation Fulfillment[ERLMF]
workflow software, Inovalon Prospective Advantage Health Care Modules, IDBS Eworkbook Suite, SQL Server 2005
Reporting Services, Archibus Facilities Management Software, ARGOS Report Writer, Electronic Data
Interchange(EDI) applications
• Software Testing and Project Management tools include Mercury Test Director, Microsoft Project and NIKU
Workbench Project Planning, Confluence Wiki and JIRA tracking tools
QUALITY ASSURANCE
• Converted Use Case Scenarios to Tests Scripts
• Conducted Prototype, Report and Document Reviews
• Created test case matrixes that cross referenced against business requirements
• Responsible for Unit, Integration, Regression, Stress and System Testing of online report documents
TEAMWORK
• Collaborated with Project Manager to meet phased implementation schedules
• Coordinated efforts of Technical Developers to identify, reproduce, resolve and retest outstanding issues
• Worked with cross functional department groups to collect information and data
FACILITATION
• Provided documents and participated in Proof of Concept sessions with stakeholders including 3rd
party IDBS and Baker
Tilly system interface vendors

2. • Facilitated remote online meetings using Webx or Microsoft Lync applications to resolve problem issues and achieve
project goals
• Communicated project status information to upper management and suggested problem resolutions
Janice P. Nowling Page 2
EDUCATION
• BA –Business Administration, Metro State University Minnesota
• Business Analyst Professional Certification Preparation (CBAP) June 2009
WORK HISTORY
BUSINESS ANALYST CONSULTANT
Wells Fargo Home Mortgage (St. Louis Park, MN) (November 2014 – October 2015)
• Supported Home Preservation Loan Litigation, Mediation Litigation, Bankruptcy Litigation and
Bankruptcy Mediation Litigation specialty groups
• Set up Litigation business line investors on the Early Resolution Loss Mitigation
Fulfillment[ERLMF] workflow software application which pushes a loan end to end through the
steps of the modification process
• Working knowledge of Wells Fargo Mortgage Servicing Platform[MSP] as the single system of
record for all home preservation loan data
• Followed Release Management procedures to create Business Requirements Document and get
Approval Sign Off from Business Sponsor
• Used HP Application Lifecycle Management [v11.00] tool as a repository of Requirements, UAT
test cases, QA Testing and Defect Tracking
• Created Business Requirements Document for a Government Sponsored Enterprise Project
[MyCityMod] for Freddie Mac and Fannie Mae Investors and all Specialty investor groups which
provided modifications for borrowers in Cook County, IL and the City of Detroit, MI who meet
eligibility criteria
• Insured compliance mandates regulated by the Consumer Financial Protection Bureau [CFPB] and
National Servicing Standards [NSS] government regulatory agencies
CORE COMPETENCIES: Communication, Technical Effectiveness, Teamwork, Facilitation, Quality Assurance
BUSINESS ANALYST CONSULTANT
United Health Group (Eden Prairie, MN) (April 2014 – June 2014)
• Researched PCI [Payment Card Industry] processes to provide detail information in determining the
Total Cost of Ownership for all corporate enterprise point of sale keypad and card swipe devices
• Research data used by Executive Team to determine new solution architecture and input for
Business Vision documents
• Total Cost of Ownership Point of Sale devices included PCI compliant keypads, Analog and Digital
Card Readers, Inventory and Replacement Cost and Web base workstations interfacing with Trust
Commerce and other 3rd
party vendors
CORE COMPETENCIES: Communication, Teamwork, Facilitation
BUSINESS ANALYST CONSULTANT
Dean Health Care (Madison, WI) (August 2013 – November 2013)

3. • Dean Health Plan implementation of the Affordable Care Act one of my projects involved Risk Adjustment
which rewards or penalizes carriers based on claims diagnosis risk scores compared to the state average score.
Inovalon, a 3rd
party vendor was enlisted to provide Risk Score Gap Analysis, Resolution and Reporting.
• Create requirements that would supply Inovalon with monthly data for Member, Provider, Enrollment,
Pharmacy Claim, Medical Claim, Laboratory Results, Employer and Plan datasets on the external FTP
secured staging server. Inovalon would provide Monthly Membership Reports for Gap Identification to Dean
Health Plan.

4. Janice P. Nowling Page 3
• Managed project mandated small and individual plans to submit enrollee claims information to the
Department of Health and Human Services. The Centers for Medicare and Medicaid Services (CMS)
required data to be sent at a Person or Individual level to determine risk as an insurer. It was crucial that a
person be identified with a Unique Person ID and that member matching algorithms are used to collect as
much history about a person as possible.
• Created requirements for a User Interface that would give enrollment personnel the capability to manually
match partial match members that had fallen through the system member matching algorithms. The UI would
allow them to identify matching persons and link them by Unique ID, unjoin persons who had been linked in
error and assign unique ID’s to new person records.
CORE COMPETENCIES: Communication, Process Analysis and Technical Effectiveness, Teamwork, Facilitation
BUSINESS ANALYST CONSULTANT
CUNA Mutual Group (Madison, WI) (April 2013 – August 2013)
Credit Union National Association
• Participated on a large global enterprise project LFO-Lending Forms Optimization to convert a legacy Order
Management System to a new Net Suite Product and Customer Management System
• Defined requirements and verification of Data to be migrated and integration of related systems from the old
OMS system to the new Net Suite management system
• Responsibilities included defining, prioritizing, managing and validating requirement attributes with
business and technical team stakeholders
• Contributed to future design sessions with Baker Tilly Corporation, a 3rd
party system Interface firm
hired to produce a technology solution for Net Suite Software.
CORE COMPETENCIES: Communication, Process Analysis and Technical Effectiveness, Teamwork, Facilitation
BUSINESS ANALYST CONSULTANT
Covance Laboratories (Madison, WI) (February 2012 – November 2012)
• Participated on a large global enterprise project with remote SME stakeholders in (Harrogate England,
Greenfield, IN and Madison, WI)
• Supported the gathering, prioritizing and managing of over 2000 requirements and 100 Use Cases.
“Elaborate” was a Process Improvement project designed to convert the Biotechnology Laboratory Testing
functions from a Manual Worksheet process to a fully automated GMP regulated online system that uses
internet accessible notebook technology
• IBM RequistePro Methodology tool was elicited to manage Functional Requirements and Use Cases
• Responsibilities included defining, prioritizing and managing requirement attributes and
participating in As Is and Technical Proof of Concept sessions with IDBS Corporation, a 3rd
party
software technology firm was hired by Covance to produce a technology solution.
• Managing requirements in the delivery of the Clinical Operations Product Scorecard (COPS) Dashboard
portal for the Kidney product line. The COPS Dashboard was designed to facilitate meaningful interactions
between Clinical Operations Leads, Product Leads and Medical Directors. Key metrics and goals would be
monitored on the dashboard on an ongoing basis to meet customer expectations, enhance performance and
increase business need
• Responsible for requirements gathering and defining sessions with business stakeholders, assisting the
ETL/SSIS developer in mapping data sources to specifications. Insured Xcelcius dashboard and detail reports
aligned with defined requirements
• Facilitated weekly WebEx and IM touch point status meetings during the life cycle of the project as well as
played a lead role in the Quality Assurance process and implementation of the final project.
• Created User Training Guide and Technical Decimation.
CORE COMPETENCIES: Communication, Process Analysis and Technical Effectiveness, Teamwork, Facilitation, Quality Assurance

5. Janice P. Nowling Page 4
SENIOR BUSINESS ANALYST (FTE)
Infinite Campus (Blaine, MN) (November 2009 - December 2010)
• Defined requirements from a state or district Education Administrators and managing the constant
customization of State Reporting
• Created Test Case Scenario’s and cross referencing them with each requirement
• Processed Change Requests while operating in a four week Agile based release schedule
CORE COMPETENCIES: Communication, Process Analysis and Technical Effectiveness, Teamwork, Facilitation, Quality Assurance
BUSINESS ANALYST (FTE)
Applied Data Systems Incorporated (Golden Valley, MN) (September 2007 - October 2008)
Dealers Process [subsidiary]
• Responsible for the testing of Archibus Facility Management Software developed for the State of Minnesota
web based conversion project
• Facility Management modules included Building Operations Management, Space Management, Furniture and
Equipment Management, Condition Assessment and Project Management
• SQL Server 2005 queries were used to verify report data during system, regression and acceptance testing
CORE COMPETENCIES: Communication, Process Analysis and Technical Effectiveness, Quality Assurance, Teamwork
BUSINESS ANALYST CONSULTANT
St. Catherine’s University (St. Paul, MN) (April 2007 - August 2007)
• Responsible for converting 50 Human Resource and 15 Financial Reports to SQL Reports within an Oracle
environment using SQL Server 2005 Reporting Services to create ad hoc reports for University of St.
Catherine –IT, HR and Finance Departments
BUSINESS ANALYST CONSULTANT
Ecolab Inc. (St. Paul, MN) (September 2006 - November 2006)
• Implemented a series of SharePoint websites for the Marketing Department managed business requirements,
established project timelines and drove project through completion, configured, modified and linked Web
Parts, Metadata, List and Picture Libraries
• Assigned and tracked security permissions and conducted knowledge transfer training sessions
BUSINESS ANALYST CONSULTANT
Xcel Energy (Minneapolis, MN) (February 2006 - April 2006)
• Responsible for designing customized hierarchical SharePoint 2005 sites and sub-sites from templates and
provided Excel Reports from SharePoint list libraries, customized website content, assigned and tracked
security permissions for Xcel Energy and Supply Departments
BUSINESS ANALYST CONSULTANT
Target Corporation (Minneapolis, MN) (February 2005 - December 2005)
• Streamlined supply chain, Purchase Order/Receiving and EDI applications creating test plans and executed
test cases in system and integration environments for Target Corporation “Partners on Line” Project
CORE COMPETENCIES: Communication, Process Analysis and Technical Effectiveness, Quality Assurance, Teamwork, Facilitation
BUSINESS ANALYST (FTE)
Best Buy Corporation (Eden Prairie, MN) (January 1997 - December 2002)

6. • Gathered business requirements for Electronic Data Interchange (EDI), Corporate and Retail Gift Cards,
Extract Transform Load (ETL), Software Configure Management, Security and Change Control systems
• Translated business requirements into Functional and Technical Design documents.
• Created the Administrator’s Guide training document for a Software Version Control Configure Management
system and transferred knowledge to team members.
Janice P. Nowling Page 5
• Documented requirements in the conversion lifecycle of a Change Management System, incorporating
Information Technology Infrastructure Library (ITIL) change management requirements.
• Application Administrator for E-Commerce Marketing Supply Chain “i2 Demand Collaboration” software
application
• Analyzed, Developed, Tested, Implemented and Maintained legacy programs for Inventory Control, Pricing,
Purchase Order, Receiving, EDI/Scheduling and transportation applications.
CORE COMPETENCIES: Communication, Process Analysis and Technical Effectiveness, Quality Assurance, Teamwork, Facilitation

7. • Gathered business requirements for Electronic Data Interchange (EDI), Corporate and Retail Gift Cards,
Extract Transform Load (ETL), Software Configure Management, Security and Change Control systems
• Translated business requirements into Functional and Technical Design documents.
• Created the Administrator’s Guide training document for a Software Version Control Configure Management
system and transferred knowledge to team members.
Janice P. Nowling Page 5
• Documented requirements in the conversion lifecycle of a Change Management System, incorporating
Information Technology Infrastructure Library (ITIL) change management requirements.
• Application Administrator for E-Commerce Marketing Supply Chain “i2 Demand Collaboration” software
application
• Analyzed, Developed, Tested, Implemented and Maintained legacy programs for Inventory Control, Pricing,
Purchase Order, Receiving, EDI/Scheduling and transportation applications.
CORE COMPETENCIES: Communication, Process Analysis and Technical Effectiveness, Quality Assurance, Teamwork, Facilitation