Team Action Management is a framework for planning organizational change developed by Albert Humphrey. It involves appointing a change team, engaging all staff to provide feedback, training managers in change management skills, developing change projects based on staff feedback, and monitoring projects to ensure results. The process is designed to be Governance compliant, Repeatable, Auditable, Inclusive, and Led Strategically. Case studies of organizations that have used TAM report increases in profits, performance, and returns that outweigh the costs of implementing the program.

1. Team Action Management
FROM THE ORIGINS OF PLANNING COMES A PROCESS
FOR SIGNIFICANT CHANGE….
THAT IS SIMPLE, EFFECTIVE
AND RESULTS DRIVEN

2. T E A M A C T I O N M A N A G E M E N T
From the origins of planning comes a process for
significant change that is simple, effective and
results driven.
Albert Humphrey (1923-2005): Author and creator of
SWOT, Stakeholder concept and Team Action Management

3. T E A M A C T I O N M A N A G E M E N T
Team Action Management is a framework for
planning change
Team Action Management is uniquely GRAIL compliant
 Governance in place
 Repeatable by your team at will at any time
 Auditable – from inception to delivery
 Inclusive of all of your stakeholders
 Led Strategically
G R A I L

4. T E A M A C T I O N M A N A G E M E N T
I know I need to maximise REAL engagement
with my staff and stakeholders, to get higher
performance
My Managers need the opportunity to
understand and deliver the strategy – which
will take the pressure off the Board (and me)
I understand a successful plan can
only work properly, if everyone
buys in and accepts the results
I need a planning solution that is
IN HOUSE, practical and FAST

5. T E A M A C T I O N M A N A G E M E N T

6. T E A M A C T I O N M A N A G E M E N T
If you’re looking for
truth and honesty…
…very simply,
that’s what we do
Values driven for sustainable outcome

7. T E A M A C T I O N M A N A G E M E N T
It’s fast and results driven
Week 1 Construct the desired change statement
Appoint your change team
Week 2 Engage ALL staff using our unique methodology
Weeks 2-5 Put the change team through four skill workshops
Week 6 Bring the staff feedback and the change team together for two days
Construct the change plan
Publish the results
Weeks 6-18 Execute the plan and deliver the results
Immediate Results and Performance Uplift

8. T E A M A C T I O N M A N A G E M E N T
GRAIL Compliant Framework at a glance
Making “change” part of the plan
TAM Change Team is formed to drive the programme
6-12 Managers are trained in: Leading Change, Finance, Project &Planning
and Organisation Development to a post-graduate level
Staff Engagement
Keynote speech frames the
required changes, allowing
anonymous feedback from all
staff via the FORM 1 process
and red boxes
Results and Returns:
 Maximised staff engagement
 Embedded process for future planning, initiating and managing
change
 Results will pay for the programme many times over
 Performance increases (profit, service levels, outputs)
 Board now own a GRAIL compliant planning framework
Change Projects for strategic improvement agreed
and assigned to the Managers
Accounting for and recognising the staff feedback and
PUBLISHED to all staff within 48 hours. Communicated back
via team briefing and internal communications methods –
Auditable, robust, populated and assigned plans
TAM Dashboard- online
Performance at a glance
Using the TAM Dashboard, all projects
will be monitored to ensure
completion and return on investment
.
The TAM Change
planning and
Transformation
Session
Strategic Change direction &
instruction is agreed and
published

9. T E A M A C T I O N M A N A G E M E N T
Some of the most complex
organisations
have chosen to go
SIMPLE

10. T E A M A C T I O N M A N A G E M E N T
Making “change” part of the plan
For all Organisational leaders at management
and executive level who understand that success stems from:
Delivery of the Organisational strategy using a series of
operational level, high impact developmental projects,
Co-created and pre-accepted by the people whom it affects.

11. T E A M A C T I O N M A N A G E M E N T
BPO organisations
KIER and arvato
Public Sector
Chesterfield Borough Council
City of Edinburgh Council
Derbyshire Fire and Rescue Service
Private Sector
Engineering and manufacturing
Service and professional firms
Logistics and distribution Companies
They made “change” part of their plan

12. WH Smith & Sons Ltd. – In the 3 cycles of using TAM, over a three year period, our profits increased by over 250% - Peter Bennett, Group MD
Allied Foods Ltd- TAM has transformed sales of £4 million with losses of up to £1 million to profits of £30 million and a ROA of 20%. Before TAM
the company was clapped out and up for sale. After TAM it is the most modern production and processing plant in Europe.” DM Sanderson - Managing
Director
Tetley
“Profits rose from £25,000 per year over £2.5 million per year over a four year period.” John Massarella, Finance Director
arvato UK & Ireland (part of Bertelsmann Group)
“Great support tool for outsourcing 200+ staff from Local Authority to arvato, a private business. Using TAM, the company was able to engage with
these displaced staff by managing change. The TAM documentation provides hard evidence of the measurable impact that it is having on the
business…. auditable, provable, usable ROI for the TAM investment!” Peter Schriewersmann – Client Director
Kier Asset Partnership Services (part of KIER GROUP)
“TAM was a great help for integrating KIER Property Maintenance and colleagues from the Facilities Management of Sheffield City Council property
portfolio. It helped the workforce of mixed blue and white collar make a smooth transition from a public to a private, commercial mindset. TAM
provided “buy in” and “trust” to employees.” Mark Steed - Director
Caledonian Tractors
“TAM diversified and improved sales by 33% within 4 months of using TAM.” Bob Ford – Managing Director
The Wensum Company plc
“Share price went from 30p to 145p within 18 months making £2,000,000 in capital gain.” Michael Hall - Finance Director
WFO Group
“TAM has returned both savings and additional revenue brought about by new idea exploitation equal to many times its cost in a very short time.”
Andrew Frith – Group CEO
T E A M A C T I O N M A N A G E M E N T
Results and outcomes

13. T E A M A C T I O N M A N A G E M E N T
Your Return on Investment
 Repeatable, licensed GRAIL framework purchased
 Change Managers identified and trained
 Your entire workforce engaged to provide a cultural shift
 Facilitated change and transform session delivered over 2-3 days
 Work programme monitored for three months
 Results of the changes, are guaranteed to cover the fee associated
Most of our clients achieve all of the above, and with a 4 to 40 times return on fee.
 Joining of strategy and operations, using high impact projects for
development, coupled with maximised staff engagement thus providing
a unified vision throughout
Making “change” pay

14. T E A M A C T I O N M A N A G E M E N T
From the origins of planning comes a process for significant
change that is simple, effective and results driven…
Now make “change” part of your plan
TAM UK
 enquiries@tamplc.com
 01246 456 304
Philip Webb - CEO
 philip.webb@tamplc.com
 07711 008 350