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Changing behaviors through daily actions
- 3. © 2010 Lean Learning Center
3
#1 Failure Mode of Lean
Lean is born from
how we THINK.
Lean is not born from
what we SEE,
- 4. © 2010 Lean Learning Center
Why is Culture Important?
• Powerfully influences human behavior
• Near invisibility makes it hard to address
directly
• Success of lean implementation is contingent
upon cultural support
• Culture rewards and sanctions its members
• The better your understanding of the culture,
the more easily you can stretch tension
between current reality and ideal state
- 5. © 2010 Lean Learning Center
Why Focus on Principles?
- 6. © 2010 Lean Learning Center
Learn - Apply - Reflect
LEARN
APPLY
REFLECT HEART
HAND
HEAD
- 7. © 2010 Lean Learning Center
Learn: Articulate Change
Method Benefits Challenges
Training • Structured delivery
• Controllable way to
communicate change
• Classroom is separated
from behavior environment
• Less credible than in-the-
workplace discussions
Coaching • Provide feedback at the
point of location
• Closely connected in time
• Slow
• Inefficient
• Consistency is difficult
across many coaches
Common
Language
• Framework for teaching
and coaching
• Paints a picture
• Easier to mimic
•Requires conscious effort
from leaders on an everyday
basis
- 8. © 2010 Lean Learning Center
Apply: Create Experiences
8
- 9. © 2010 Lean Learning Center
Reflection
The questions you ask drive a line of thinking
Challenge through questions
Develop standard work of questions for
operational or performance reviews, and 1-on-1s
Build in reflection time into the right events
10 minutes at the end of a meeting or a shift for
an After Action Review.
10 minutes at the end of a kaizen event to ask
“how could you apply what you experienced here
to your own work?”
9
- 10. © 2010 Lean Learning Center
Maintaining Integrity
You will not always live up to the principles you
espouse.
When you don’t, you have two choices:
10
- 11. © 2010 Lean Learning Center
Call to Action
11
Don’t start with coaching others, start with
doing yourself.
No matter what the company direction is, you
have problems that you own.
Lean is a change of how people think and
work.
We must be the change we wish to see.
Lean begins with you!
- 12. Jamie Flinchbaugh, Lean Learning Center
Jamie@LeanLearningCenter.com / www.LeanLearningCenter.com
Blog: www.JamieFlinchbaugh.com
Find Me12
Hinweis der Redaktion
- Lean is not born from what we SEE,
Lean is born from HOW WE THINK.
Our GOAL for the week is to create LEAN SYSTEMS THINKERS.