4. Mirror Neurons
Brain cells that fire both when someone is
performing an activity and ALSO when he/she
watches another person perform the same
activity.
5. Empathy
✘ Listen intently with full attention, try to understand problems at a
cognitive and emotional level and does it all with kindness
✘ Essentially mimic the other person
✘ Make tough decisions with empathy
✘ Every time you see another person, wish for them to be happy
7. The five Dysfunctions of a Team
Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of
accountability
Inattention
to Results
8. Discussion Question #1
What are things we can do to establish trust and avoid the five
dysfunctions of a team?
9. Assume everyone is here
to serve the greater
good
Three assumptions
Assume that none of us
has any hidden agenda
Assume that we are all
reasonable even when
we disagree
10.
11. Praising people skillfully
“You are
so smart”
How can
you make
that
better?
Genuine
Process Praise
(You must have
worked hard)
Encourage a
growth mindset
12. Discussion Question #2
How can Regina George improve her compliment?
What elements go into giving a good compliment that “praises people
skillfully?”
14. How do we find out what makes the world’s best boss?
“You’re hilarious and you get the best out
of us” -Michael Scott
After reading Chapter 8, what advice do
you have for Michael Scott on how to be a
more effective boss?
15. A Cognitive Component:
“ I understand you”
Leading with compassion
An Affective Component:
“ I feel for you”
A Motivational Component:
“ I want to help you” I WE
16. Primary rewards or threats
STATUS
✘ Threats of status
can easily be
triggered
✘ Play against
yourself and
challenge your
personal bests
CERTAINTY
✘ Uncertainty
creates an “error
response” in
your brain that
can’t be ignored
until they are
resolved
✘ Takes away
resources from
other aspects
AUTONOMY
✘ Perception of
exerting
control over
one’s
environment
✘ Feeling
helpless in
times of stress
RELATEDNESS
✘ Perception of
whether
another person
is a friend or a
foe
✘ Need quality
and quantity of
social
connections
FAIRNESS
✘ People may
sacrifice their
own self-
interest for
punishment of
unfairness
18. Brain makes
stuff up and
believes it
Lose entire
mechanism
for
communicati
ng feelings
There is
another
human on
the receiving
end
E-mails that
aren’t
supposed to
be scary
become
scary
Issues and resolution
