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PANDORA
INTRANÄTVERK 2017: MALMÖ – 21 SEPTEMBER 2018
Morten Dal – Internal Communications Manager
QUIZ TIME LATER – STAY TUNED!
INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE2
INFORA MOBILE QUIZ
22-09-2017
22 SEPTEMBER 20173
INTRODUCTION & CONTENTS
INTRODUCING
PANDORA
#DOSeeTheWonderful
AW17 MANIFESTO
1982
COPENHAGEN
6 22 SEPTEMBER 2017
THE EARLY YEARS
22 SEPTEMBER 20177
1982-1999
It all started 30 years ago, in 1982. In a small jeweller’s shop in modest surroundings
in Copenhagen, Denmark, Danish goldsmith Per Enevoldsen and his wife Winnie
begin the journey of what will one day become one of the world’s largest jewellery
brands.
1982: Per and Winnie Enevoldsen establish their company
1987: The first in-house designer joins the team
1989: The company starts manufacturing its jewellery in Thailand
1982 ... 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
PANDORA IS A TRUE SUCCESS STORY
STRONG BRAND, GREAT PEOPLE, LOYAL CONSUMERS
22-09-20178
50
100
Over 4,300
22,000
329
1,920
DKK 6.7 bn
Above DKK 20 bn
1 m members
Almost 9 million
PANDORA Club members
SALES MARKETS EMPLOYEES CONCEPT STORES CONSUMERS
2016
2010
INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE9
SEVEN LAUNCHES (DROPS) EACH YEAR
Producing 120 million pieces of
jewellry every year!
22 SEPTEMBER 201710
OFFICES AROUND THE WORLD
PANDORA has offices around the world and is headquartered in
Copenhagen, Denmark. Our jewellery is sold in more than 100 countries
through around 9,300 points of sale
Toronto
Copenhagen
Headquarters and Nordic
Baltimore
Head office
Sydney
Hong Kong
Head office
Amsterdam
Paris
Warsaw
Milan
Hamburg
London
São Paolo
Bangkok
Manufacturing
Istanbul
Dubai
Tokyo
Shanghai
Singapore
WE ALL CONTRIBUTE
22 SEPTEMBER 201711
THIS IS A STORY ABOUT….
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE13
WELCOME TO PANDORA
DIGITAL WORKSPACE!
WELCOME TO THE FUTURE!
14 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
INFORA
intranet
OneDrive
for
Business
Skype for
Business
Office
365
Yammer
THE DIGITAL WORKSPACE OF PANDORA
CHALLENGES
NEED FOR GLOBAL CONNECTIVITY
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE16
DIGITAL HABITS – BEFORE GLOBAL
INFORA ROLL-OUT
22 SEPTEMBER 201717
659
85%
28%
SPEND MORE THAN 60
MINUTES PER DAY SEARCHING
INTERNAL INFORMATION.
STATED THEY WOULD LIKE
TO RECEIVE INFORA
TRAINING IF OFFERED
89%
STATED THEY RECEIVE DOCUMENTS
AND FILES AS EMAIL
ATTACHMENTS
91%
67%
55%
TOP 3 COMMUNICATION
SERVICES AT PANDORA
AUDIO AND VIDEO
CONFERENCING TRENDING.
MOST USED OFFICE
APPLICATION AT PANDORA
OUTLOOK
EXCEL
WORD
POWERPOINT
SKYPE FOR
BUSINESS
40%
FIND IT DIFFICULT TO SHARE AND
WORK ON FILES WITH COLLEAGUES
RESPONDENTS
PANDORA INTRANET BENCHMARK – LOW!
22-09-201718
Based on 240 questions
INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
OUR AMBITION
19
”To create a PANDORA Global Digital Workspace
that will boost organizational cohesion,
transparency and culture – and grow into a vibrant
digital workplace with a strong sense of Pride, Passion
and Performance.”
Peter Vekslund
Executive Vice President & CFO
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
FAST TRACK DEVELOPMENT IN 13 MONTHS
– FULLY ROLLED OUT AFTER 19 MONTHS!
20
INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
22-09-2017
EMBRACING OUR COLLEAGUES AND
LOCATIONS ACROSS THE WORLD
21
INFORA will enable everyone in PANDORA to
Communicate, Collaborate and Share knowledge!
Toronto
Copenhagen
Headquarters
Baltimore
Sydney
Hong Kong
Amsterdam
Paris
Warsaw
Milan
HamburgLondon
São Paolo
Bangkok
Manufacturing
Istanbul
Dubai
Tokyo
Shanghai
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
Singapore
ON A PAR WITH THE WORLD’S FASTEST
Nielsen Normann Group:
”The world’s 10 best intranets took
around 16 months to build in 2016.”
PANDORA built INFORA in just 13
months - including deployment and
training worldwide we made it in just
19 months!
22 SEPTEMBER 201722
Nielsen Normann Intranet Design Annual 2016
22 SEPTEMBER 201723
AMONG THE BEST IN DENMARK AFTER
YEAR ONE WITH INFORA
DIGITAL WORKSPACE IN THE
MAKING
BUDGET SPENDING
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE25
INFORA VIDEO
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE26
WHAT IS INFORA?
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE27
News
Events
Offices
Business
Portals
Team
Sites
Project
Sites
Org
chart
Phone
Book
INFORA - ON ALL DEVICES
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE28
https://pandoranet.sharepoint.com
PANDORA THAILAND PRODUCTION
MOBILE APP
29 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
INFORA SCREEN SHOTS
22 SEPTEMBER 201731
INFORA
22 SEPTEMBER 201732
22 SEPTEMBER 201733
INFORA MOBILE DESIGN
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE34
TRAINING
INFORA GLOBAL LAUNCH PLAN 2016-2017
36
Global
Office
Thailand
EMEA
Australia
35-36 37-38 39-40 41 -42--43 201727
Go-live (w26 -
2016)
Week
Go-live (w35 -
2016)Content Creation
Content Creation
Go-live (w36 -
2016)
Go-live (w08 -
2017)
Content Creation
INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE22-09-2017
Japan,
China &
HK,
Singapore
Content Creation
Go-Live (w37 -
2016)
AMERICAS Content Creation Go-live (w40 -
2016)
INFORA only became truly
Global in February 2017
INFORA ROADSHOW TEAM
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE37
…MORE THAN 130 EDITORS & SITE
MANAGERS ONBOARDED GLOBALLY!
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE38
TRAINING COLLEAGUES IN ALL REGIONS
INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE39 22-09-2017
22 SEPTEMBER 201740
INFORA GOES WORLDWIDE
GO-LIVE & ONBOARDING 2,500 USERS..
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE41
INFORA GO-LIVE HONG KONG
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE42
DIGITAL WORKSPACE TRAINING
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE43
Go live weeks
9 different
workspace
training
modules
MARKETING
INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE45 22-09-2017
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE46
INFORA GO-LIVE MARKETING KIT
22-09-201747
POWER BANKS
RELAX BALL
INTRO LEAFLET
POST-IT
INFORA PLAYLIST - ROADSHOW
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE48
GAMIFICATION
INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE49
INFORA MOBILE QUIZ
22-09-2017
INTERNATIONAL AWARDS..
22 SEPTEMBER 201751
PANDORA WON CIPR AWARD 2017 AWARD IN LONDON
22 SEPTEMBER 201752
PANDORA WON INTRA.NET RELOADED 2017 AWARD IN BERLIN
22 SEPTEMBER 201753
STEP TWO DESIGN – SYDNEY 2017
BUILDING A GLOBAL DIGITAL WORKSPACE
- LESSONS LEARNED !
• Listen to needs of the business
• Make your case – business case!
• Involve key stakeholders early
• Governance and organisation
• Local ownership
• Training, training, training
• Marketing & Gamification
• Measure impact before – during - after
22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE54
QUIZ TIME – USE YOUR MOBILE PHONES!
INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE55
INFORA MOBILE QUIZ
22-09-2017
THANK YOU !!
22-09-201756
OUR PARTNERS
57 22-09-2017
PANDORA Core Team

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PANDORA’s award winning fast-track global intranet journey

  • 1. PANDORA INTRANÄTVERK 2017: MALMÖ – 21 SEPTEMBER 2018 Morten Dal – Internal Communications Manager
  • 2. QUIZ TIME LATER – STAY TUNED! INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE2 INFORA MOBILE QUIZ 22-09-2017
  • 3. 22 SEPTEMBER 20173 INTRODUCTION & CONTENTS INTRODUCING PANDORA #DOSeeTheWonderful
  • 5.
  • 7. THE EARLY YEARS 22 SEPTEMBER 20177 1982-1999 It all started 30 years ago, in 1982. In a small jeweller’s shop in modest surroundings in Copenhagen, Denmark, Danish goldsmith Per Enevoldsen and his wife Winnie begin the journey of what will one day become one of the world’s largest jewellery brands. 1982: Per and Winnie Enevoldsen establish their company 1987: The first in-house designer joins the team 1989: The company starts manufacturing its jewellery in Thailand 1982 ... 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
  • 8. PANDORA IS A TRUE SUCCESS STORY STRONG BRAND, GREAT PEOPLE, LOYAL CONSUMERS 22-09-20178 50 100 Over 4,300 22,000 329 1,920 DKK 6.7 bn Above DKK 20 bn 1 m members Almost 9 million PANDORA Club members SALES MARKETS EMPLOYEES CONCEPT STORES CONSUMERS 2016 2010 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
  • 9. 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE9 SEVEN LAUNCHES (DROPS) EACH YEAR Producing 120 million pieces of jewellry every year!
  • 10. 22 SEPTEMBER 201710 OFFICES AROUND THE WORLD PANDORA has offices around the world and is headquartered in Copenhagen, Denmark. Our jewellery is sold in more than 100 countries through around 9,300 points of sale Toronto Copenhagen Headquarters and Nordic Baltimore Head office Sydney Hong Kong Head office Amsterdam Paris Warsaw Milan Hamburg London São Paolo Bangkok Manufacturing Istanbul Dubai Tokyo Shanghai Singapore
  • 11. WE ALL CONTRIBUTE 22 SEPTEMBER 201711
  • 12. THIS IS A STORY ABOUT….
  • 13. 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE13 WELCOME TO PANDORA DIGITAL WORKSPACE!
  • 14. WELCOME TO THE FUTURE! 14 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE INFORA intranet OneDrive for Business Skype for Business Office 365 Yammer THE DIGITAL WORKSPACE OF PANDORA
  • 16. NEED FOR GLOBAL CONNECTIVITY 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE16
  • 17. DIGITAL HABITS – BEFORE GLOBAL INFORA ROLL-OUT 22 SEPTEMBER 201717 659 85% 28% SPEND MORE THAN 60 MINUTES PER DAY SEARCHING INTERNAL INFORMATION. STATED THEY WOULD LIKE TO RECEIVE INFORA TRAINING IF OFFERED 89% STATED THEY RECEIVE DOCUMENTS AND FILES AS EMAIL ATTACHMENTS 91% 67% 55% TOP 3 COMMUNICATION SERVICES AT PANDORA AUDIO AND VIDEO CONFERENCING TRENDING. MOST USED OFFICE APPLICATION AT PANDORA OUTLOOK EXCEL WORD POWERPOINT SKYPE FOR BUSINESS 40% FIND IT DIFFICULT TO SHARE AND WORK ON FILES WITH COLLEAGUES RESPONDENTS
  • 18. PANDORA INTRANET BENCHMARK – LOW! 22-09-201718 Based on 240 questions INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
  • 19. OUR AMBITION 19 ”To create a PANDORA Global Digital Workspace that will boost organizational cohesion, transparency and culture – and grow into a vibrant digital workplace with a strong sense of Pride, Passion and Performance.” Peter Vekslund Executive Vice President & CFO 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
  • 20. FAST TRACK DEVELOPMENT IN 13 MONTHS – FULLY ROLLED OUT AFTER 19 MONTHS! 20 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE 22-09-2017
  • 21. EMBRACING OUR COLLEAGUES AND LOCATIONS ACROSS THE WORLD 21 INFORA will enable everyone in PANDORA to Communicate, Collaborate and Share knowledge! Toronto Copenhagen Headquarters Baltimore Sydney Hong Kong Amsterdam Paris Warsaw Milan HamburgLondon São Paolo Bangkok Manufacturing Istanbul Dubai Tokyo Shanghai 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE Singapore
  • 22. ON A PAR WITH THE WORLD’S FASTEST Nielsen Normann Group: ”The world’s 10 best intranets took around 16 months to build in 2016.” PANDORA built INFORA in just 13 months - including deployment and training worldwide we made it in just 19 months! 22 SEPTEMBER 201722 Nielsen Normann Intranet Design Annual 2016
  • 23. 22 SEPTEMBER 201723 AMONG THE BEST IN DENMARK AFTER YEAR ONE WITH INFORA
  • 24. DIGITAL WORKSPACE IN THE MAKING
  • 25. BUDGET SPENDING 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE25
  • 26. INFORA VIDEO 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE26
  • 27. WHAT IS INFORA? 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE27 News Events Offices Business Portals Team Sites Project Sites Org chart Phone Book
  • 28. INFORA - ON ALL DEVICES 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE28 https://pandoranet.sharepoint.com
  • 29. PANDORA THAILAND PRODUCTION MOBILE APP 29 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE
  • 33. 22 SEPTEMBER 201733 INFORA MOBILE DESIGN
  • 34. 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE34
  • 36. INFORA GLOBAL LAUNCH PLAN 2016-2017 36 Global Office Thailand EMEA Australia 35-36 37-38 39-40 41 -42--43 201727 Go-live (w26 - 2016) Week Go-live (w35 - 2016)Content Creation Content Creation Go-live (w36 - 2016) Go-live (w08 - 2017) Content Creation INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE22-09-2017 Japan, China & HK, Singapore Content Creation Go-Live (w37 - 2016) AMERICAS Content Creation Go-live (w40 - 2016) INFORA only became truly Global in February 2017
  • 37. INFORA ROADSHOW TEAM 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE37
  • 38. …MORE THAN 130 EDITORS & SITE MANAGERS ONBOARDED GLOBALLY! 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE38
  • 39. TRAINING COLLEAGUES IN ALL REGIONS INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE39 22-09-2017
  • 40. 22 SEPTEMBER 201740 INFORA GOES WORLDWIDE
  • 41. GO-LIVE & ONBOARDING 2,500 USERS.. 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE41
  • 42. INFORA GO-LIVE HONG KONG 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE42
  • 43. DIGITAL WORKSPACE TRAINING 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE43 Go live weeks 9 different workspace training modules
  • 45. INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE45 22-09-2017
  • 46. 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE46
  • 47. INFORA GO-LIVE MARKETING KIT 22-09-201747 POWER BANKS RELAX BALL INTRO LEAFLET POST-IT
  • 48. INFORA PLAYLIST - ROADSHOW 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE48
  • 49. GAMIFICATION INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE49 INFORA MOBILE QUIZ 22-09-2017
  • 51. 22 SEPTEMBER 201751 PANDORA WON CIPR AWARD 2017 AWARD IN LONDON
  • 52. 22 SEPTEMBER 201752 PANDORA WON INTRA.NET RELOADED 2017 AWARD IN BERLIN
  • 53. 22 SEPTEMBER 201753 STEP TWO DESIGN – SYDNEY 2017
  • 54. BUILDING A GLOBAL DIGITAL WORKSPACE - LESSONS LEARNED ! • Listen to needs of the business • Make your case – business case! • Involve key stakeholders early • Governance and organisation • Local ownership • Training, training, training • Marketing & Gamification • Measure impact before – during - after 22-09-2017 INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE54
  • 55. QUIZ TIME – USE YOUR MOBILE PHONES! INTRODUCTION TO PANDORA GLOBAL DIGITAL WORKSPACE55 INFORA MOBILE QUIZ 22-09-2017