Presented by Linda Tinnert, 22 May, at Intranätverk 2013.

1. 1
How we organise the
Digital Workplace at IKEA

2. 2
We want to be appreciated and recommended as a great place to work. We want to
be a company that constantly develops the business through people.
IKEA - 2020

3. 3
The Digital Workplace
©InterIKEASystemsB.V.2012

4. 4
Growing IKEA through empowering
co-workers who will connect
effectively and increase speed,
share knowledge, collaborate,
and learn continuously to serve
the customer better.
Mission of the Digital Workplace

5. 5
COMMUNICATING
NETWORKING
PLANNING
AND
ORGANIZATION
MANAGE
DOCUMENTATION
ACCESSING
SOLUTIONS
ACCESSING
DOCUMENTATION
Our 6 people capabilities
develops the digital workplace

6. 6
Gap between the As-is situation and the To-be
6
Accessing Solutions
Planning & Organizing
Communicating
Accessing Documentation
Manage Documentation
Networking
As-is situation Dec 2012 To-be situation (end of FY16)
543210
Standardized
solutions
implemented across
IKEA
IKEA solutions
only available on
site
High usability ratings of
integrated / unified and
fully accessible
solutions
No culture of
networking
Company wide
networking
Proven business
value creation
through networking
Peer-to-peer
communication
using traditional
channels
Rudimentary
customization of
communication using
multiple channels
Unified
communication
Ad hoc organizing
Project management
success measured
Innovative organizing
solutions
Unstructured
way(s) of
publishing content
Majority of workforce
has adopted
documentation
routines
Proven business value
creation through
effective knowledge
management
Relevant knowledge
accessible to
co-workersKnowledge not
managed or easy
accessible
Superior knowledge
management
supporting direct
business benefits
As-is 2011

7. 7
©InterIKEASystemsB.V.2012
COMMUNICATING
NETWORKING
PLANNING
AND
ORGANIZATION
MANAGE
DOCUMENTATION
ACCESSING
SOLUTIONS
ACCESSING
DOCUMENTATION
The business solutions that support
the capabilities
IKEA common client
Telephony E-mailYammer
IKEA Inside (intranet)
ExtranetMS Office/Adobe
Ipass
Web meeting
Video conferencingIM
Room booking tool
Project place
Generic devicesWindows file shares
Mobile synch

8. 8
Digital workplace focus areas (processes)
Personal Efficiency
Running business solutions
• E-mail
• Booking tool
• Office tools
• Desktop
Ongoing/new initiatives
• Access to/from IKEA
• Smart printing
Main focus 2013-2016
§ Co-worker efficiency-
Mobile access and Internet /email
access to all co-workers. New
common devices
Knowledge and
Information Sharing
Running business solutions
• Intranet IKEA Inside
• Collaboration (projectplace,
Yammer, Inside workspace)
• Common translation tool
Ongoing/new initiatives
• Extranet information platform
(Supplier portal and icoworker)
• Single sign for collaboration
and communication tools
Main focus 2013-2016
§ Search Receive & Find –
improved search experience and
navigation across many sources
Meet and Communicate
Running business solutions
• Video meeting
• Web meeting
• Phone meeting
• Telephony
• Fax and messaging
Ongoing/ new initiatives
• Instant messaging
• Unified communication
• Room booking through
Outlook
Main focus 2013- 2016
§ Unified communication -
integration and better user experience
of existing communication and
meeting solutions

9. 9
Co#worker(efficiency( Unified(communica4on( Search,(receive(and(find( Other(
Run
Grow
Transform
Enhancements Total
M€
FY14
FY15
FY16
Cornerstone
Receiving
Efforts
Gap – Criticality
Investments(propor,ons((
in(Meur(
Main%focus%
Enhancements%
Masterplan Digital Workplace
Solution area FY14-FY16

10. 10
ü Connected to the business strategies
ü Important to our co-workers
ü Mission
ü Defined capabilities
ü Business solutions (technology, working methods, value)
ü Line organisation and approach in place on how managing
ü Long term planning (LCM, enhancements, projects)
Summary

11. 11
It’s about
engaging
empowering
efficient
co-workers